Paid Ads Specialist

• Feb 2023 - Present

"A portfolio company of franchise brands in the service industry delivering first-in-class customer service and experiences, operated by founders that lead with honesty and integrity, that care about people’s success. Horse Power Brands is here to SUPPORT not just sell. Franchises are awarded with the responsible approach and support to fuel the long-term future, not the short-term now. We make franchise brands extremely successful by building first-class teams that deliver unbelievable support to franchisees across all brands. We are actively working with successful entrepreneurs to franchise their businesses, if you've thought about scaling your home-services business thru the franchise model, then send us a message to see if a partnership is the right fit. Horse Power Brands is raising the bar on franchisor excellence in the franchise industry!"

Scheduling (Workforce) Lead

• Jul 2022 - Mar 2023

-Collaborate with the Production Manager in all matters related to production flow for workstreams. -Inform Production Manager with accurate and analyzed workflows related to the stream in the short-term (day), medium-term (week), and long-term (month). -Use various databases to estimate workload volumes and verify them. -Identify when workload volumes or the schedules could cause delays or missed milestones. -Assists the production Manager by creating projections to ensure that the teams and allocations are in sync with the volumes (actual or to come) and the workforce. -Coordinates with the Operations Technicians to make sure that no documents or batch stay blocked in the process. -Creates KPIs and reports for the Production Manager and the Director of Operations. -Coordinates activities (enter, transcribe, and verify various alphanumeric data onto an online, batch mode, or personal computer system) of data operators. Assignments are complex in nature and work parameters are usually well defined

Senior Data Operator, Team Lead

• Dec 2021 - Jul 2022

-Assists in designing and implementing data entry programs. -Maintains files, records, and chronologies of entry activities. -Identifies training needs by evaluating strengths and weaknesses of FSC Edge operations, working in collaboration with day-to-day operational management. -Translate requirements into training that will groom employees for the next step of their career path. -Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior. -Periodically evaluate the ongoing programs to ensure that they are effective and reflect any changes. -Frequently communicates with other organizational members about production matters. Assist less senior data entry operators.

Financial Representative

• Dec 2019 - Jan 2021

-Develop in-depth knowledge of our financial products to advise clients accordingly. -Help them compile and analyze their financial documents. -Monitor market conditions to determine how various changes may impact taxes and client investments. -Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals. -Adjust client portfolio strategy as the markets change. -Develop in-depth knowledge of our financial products to advise clients accordingly. -Help them compile and analyze their financial documents. -Monitor market conditions to determine how various changes may impact taxes and client investments. -Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals. -Adjust client portfolio strategy as the markets change.

Mobile Marketing Consultant

• Aug 2018 - Jan 2019

• Monitored sales campaigns and adjusted marketing strategies based on campaign data and trends; • Managed marketing team to ensure campaign was on track to meet benchmark goals; • Maintained frequent communications and follow-ups with clients to ensure success and satisfaction with marketing campaign results; • Monitored sales campaigns and adjusted marketing strategies based on campaign data and trends; • Managed marketing team to ensure campaign was on track to meet benchmark goals; • Maintained frequent communications and follow-ups with clients to ensure success and satisfaction with marketing campaign results;

Bank Teller

• Apr 2017 - May 2018

Kappa Sigma Fraternity Media Chair

• Aug 2016 - May 2017

Sales Specialist

• Jun 2015 - Jan 2017

• Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs; • Processes transactions such as sales orders, returns and exchanges. • Achieved profitable growth to meet team and individual goals while enabling an excellent customer shopping experience; • Utilized tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times; • Generated future opportunities by discovering the deeper needs of our customers to build lasting relationships. • Maintains merchandising and department readiness to serve customers and vendors.