Experience

CADCOMMS

• Cambodia
• Telecommunications
• 1 - 100 Employee

• Retail Manager

  • May 2013 - Present

  • Manage the overall operation of showrooms – customer service management, sales management, cash management to achieve excellent service quality and achieve revenue targets and objectives. • Manage call center team to provide effective service to dealers • Monitor the effectiveness of the operation of the showrooms to achieve excellent service quality and consistency across all stores and effective adaptation to Sales & Service Agents • Work with Marketing and other channels to implement trade/consumer promotion within qb stores. • Gather innovative ideas for enhancing in-store program and develop innovative approaches for different customer segments. • Manage and control operational budget & cost optimization to ensure effectiveness of spend of all stores. • Ensure that qb customer service team is well trained and motivated in order that customer satisfaction is superior to the competition. • Develop comprehensive report of staff performance, showrooms info, type of service and KPI performance and submit with insight to Sales Director on a regular basis • Resource planning, set up new showrooms, booths Show less



Citylink Co., Ltd

• Customer Service Manager

  • 2005 - 2007

  - Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change. Show less



Cogetel Online Cambodia

• Customer Service Officer

  • 2003 - 2005

  - Attracts potential customers by answering product and service questions; suggesting information about other products and services. - Sign up customer accounts by recording account information. - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Recommends potential products or services to management by collecting customer information and analyzing customer needs. Show less