Experience

Policygenius

• United States
• Insurance
• 300 - 400 Employee

• Level III Associate- Digital and Sales Development

  • Nov 2020 - Present

  -Tailoring digital outreach to prioritize customer engagement & satisfaction -Building and customizing template responses to be used across multiple teams -Providing input on Quality Assurance audits for the team -In house specialist on syntax and persuasive writing for Sales teams -Cross-operational collaboration with SRO, Client Experience, Partnerships, CRM, and Marketing departments -Fielding business communications to hundreds of clients via e-mail, live chat, and SMS -Managing client consultations through Calendly and G-Suite -Developed & directed customized training plan for the Digital Sales Team for new Sales hires -Collaborated with fellow team members to streamline the resolution process of customer inquiries, reducing average response time from a 5.5 minute average in October 2021 to a 2.8 minute average in March 2022. -Named an MVP of the Digital Sales Team for sending the highest number of communications for the month of February 2022 (1,155). Show less



Blackburn Insurance Service Inc

• United States
• Insurance
• 1 - 100 Employee

• Licensed Insurance Agent

  • Jul 2020 - Present

  Accident and Health and Sickness ACA Navigator, including SHOP -Providing advice and counseling on the ACA marketplace for all 50 states -Leading free workshops and webinars for local arts and freelancer organizations on financial health and affordable insurance Accident and Health and Sickness ACA Navigator, including SHOP -Providing advice and counseling on the ACA marketplace for all 50 states -Leading free workshops and webinars for local arts and freelancer organizations on financial health and affordable insurance



Serenbe Playhouse

• United States
• Performing Arts

• Professional Actor

  • Feb 2020 - Mar 2020



Thunder Bay Theatre Inc

• United States
• Performing Arts
• 1 - 100 Employee

• Professional Actor

  • Sep 2019 - Nov 2019



Tokyo Disney Resort (Oriental land Co. ltd,)

• Japan
• Entertainment Providers
• 1 - 100 Employee

• Professional Singer

  • Jan 2019 - Sep 2019



Florida Studio Theatre

• United States
• Performing Arts
• 1 - 100 Employee

• Intern

  • Aug 2017 - May 2018

  -Organizing and assessing literary submissions for quality and suitability for the subscriber base; wrote detailed evaluations to share findings with leadership House managing a 230-seat theater nightly, served as the point of contact for guest concerns and issues while collaborating with box office staff to anticipate potential issues -Facilitating audience talkbacks for school groups -Organizing and assessing literary submissions for quality and suitability for the subscriber base; wrote detailed evaluations to share findings with leadership House managing a 230-seat theater nightly, served as the point of contact for guest concerns and issues while collaborating with box office staff to anticipate potential issues -Facilitating audience talkbacks for school groups