Monica Smith

Principal Consultant at Smartapps | Seisma
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Contact Information
us****@****om
(386) 825-5501
Location
Wellington, Wellington Region, New Zealand, NZ
Skills

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Bio

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Credentials

  • Sales Cloud Consultant
    salesforce.com
    Apr, 2014
    - Nov, 2024
  • Certified Developer
    salesforce.com
    Feb, 2013
    - Nov, 2024
  • Certified Administrator
    salesforce.com
    Nov, 2012
    - Nov, 2024

Experience

  • Smartapps | Seisma
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Principal Consultant
      • Oct 2022 - Present

  • Merkle Aotearoa
    • New Zealand
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Digital Transformation Lead
      • Jan 2022 - Oct 2022

      Delivering customer experience transformation through digital solutions.

    • Solution Specialist
      • Jan 2021 - Feb 2022

    • Senior Manager (Salesforce)
      • Mar 2020 - Jan 2021

    • Manager Consultant (Salesforce)
      • Jul 2014 - Mar 2020

    • Salesforce Consultant | Senior Consultant
      • Oct 2012 - Jul 2014

      Functional Salesforce.com consultant experienced in all aspects of Salesforce implementation including requirements elicitation & documentation, solution design, configuration, deployment and training. Also experience leading an implementation team to deliver CRM solutions.

  • Asteron Life Ltd
    • Direct Operations Coordinator
      • Jul 2010 - Oct 2012

      Operations Reporting Specialist | Company Salesforce Administrator | Customer Service Team 2IC | Business Analyst for Contact Centre and Operations projects | Enlighten Business Champion Operations Reporting Specialist | Company Salesforce Administrator | Customer Service Team 2IC | Business Analyst for Contact Centre and Operations projects | Enlighten Business Champion

  • Asteron Ltd
    • Direct Customer Service Administrator
      • Nov 2007 - Jul 2010

Education

  • Victoria University of Wellington
    Bachelors of Science (BSC), Psychology
    2005 - 2008

Community

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