Experience

Orbit World Travel (NZ)

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• IT Specialist

  • Jul 2019 - Present

  Role involves: Moving all clients to the Serko/Zeno booking tool Updating processes internally and externally to ensure best practice is in place Managing queries from exisiting clients - internal and external - on the Zeno product Moving forward: Taking more of a lead on client implementations, ensuring systems are involved from the get-go Managing changes to the online tool to suit the client and provide the best reporting Analysing client set up and recommending changes based on "best practice" Providing "best practice" advice to Account Managers, Travel Managers and clients as required. Show less



FCM Travel New Zealand

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Client Implementation Manager

  • May 2018 - Jun 2019

  Overseeing the implementation of new clients to our online booking toolManaging changes to the online tool to suit the client and provide the best reportingAnalysing client set up and recommending changes based on "best practice"Providing "best practice" advice to Account Managers, Travel Managers and clients as required.

• Account Manager/Sales Support

  • Jul 2015 - Apr 2018

  Key Roles & Responsibilities:• Customer service and training• Complaint Resolution• Event co-ordination – including familiarisation trips for clients and account managers within New Zealand• Financial and statistical reporting to both internal and external customers• Maintaining a current and accurate client database• Administrative support to 3 account managers dealing with numerous large corporate and government clients



GirlGuiding New Zealand

• Petone, Lower Hutt

• Assistant Manager

  • Sep 2009 - Jul 2015

  • Screening and placement of New Leaders, including training where needed • On-going training and support to volunteers at all levels • Monthly statistical reporting to volunteers and staff, including Leader movements • Working with at risk areas with a particular focus on debt reduction • Involvement on the National Health and Safety Team • Participation in National project groups as required to further the organisation’s Strategic Goals • Maintaining a current and accurate volunteer database • Administrative support to the Zone Manager Show less



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Sales Support

  • Apr 2007 - Sep 2009

  Key Roles & Responsibilities:• Account Management for some SME companies, including tendering and acquiring new business• Customer service and training• Complaint Resolution• Event co-ordination – including familiarisation trips for clients and account managers within New Zealand• Financial and statistical reporting to both internal and external customers• Maintaining a current and accurate client database• Administrative support to 7 account managers dealing with numerous large corporate and government clients Show less

• Corporate Travel Consultant

  • Aug 2004 - Apr 2007

  Key Roles & Responsibilities:• Primarily phone and email based customer service• Cost-effective and policy compliant travel bookings for government and corporate clients• Training and mentoring new staff members• Customer training in online travel systems• Group bookings for major sporting or cultural groups• Complaint Resolution