Experience

Omni Orlando Resort at ChampionsGate

• United States
• Hospitality
• 1 - 100 Employee

• Marketing Manager

  • Jul 2022 - Present

  o Manage the day-to-day execution of the marketing plans to generate awareness, revenue and demand, and maintain a positive reputation for the Omni brando Consistently maintain brand voice across multiple platforms including but not limitedto website, social media, and resort marketing collateral.o Design marketing collateral ranging from print advertisements, digital displays, socialmedia content creation, and menus for food and beverage outlets and Mokara Spao Serve as final approval of collateral made by various lines of business that utilize ODAM(Omni Digital Asset Manager) to ensure all content is on-brand, consistent in terms ofstyle, and quality and tone of voiceo In partnership with social media agency increased Instagram page reach 4.3% and Facebookpage reach 14.3% YOY (22/21)o Provide on-site support of photography and videography to promote offerings for various lines of businesso Worked with corporate and professional photographer to provide 50+ new assets for digital use; coordinated all aspects of photoshooto Serve as liaison between field marketing agency and digital marketing agency to focus on digital placement ads through paid search, paid social, programmatic performance, metasearch, and online travel agents o Schedule and lead monthly departmental marketing meetings with Directors in alllines of business; following up on action items and preparing agendaso Daily monitoring of reputation management siteso Assist with overseeing the marketing budget to ensure alignment with the marketing planand overall financial goalso Hosted 10+ influencers with reach ranging up to 1M viewers o Partnered with Experience Kissimmee on media opportunities including FAMs, influencers, and holiday showcaseo Oversaw and led marketing intern resulting in management experience Show less

• Marketing Coordinator

  • Dec 2021 - Jul 2022



MIDFLORIDA Credit Union

• United States
• Banking
• 300 - 400 Employee

• Marketing Specialist

  • Mar 2021 - Oct 2021

  • Provided marketing support and insight to 60 branches within 9 regions in Florida • Responsible for executing content management including executive talking points, internal intranet and emails, web content, blog articles, and social media while being able to maintain consistent brand voice • Developed social media content creation for social media platforms including Facebook, Twitter, Instagram, and Linkedin using Sprout Social • Provided social media support for members by replying to messages, comments, and inquiries • Worked closely with internal and external partners, vendors, and creative agencies to ensure brand standards were met • Served as a team player by managing multiple projects, creating custom presentations, and providing event assistance at branch grand openings • Provided graphic design support by working on in-house collateral such as various flyers, employee recognition awards and treats, and social media • Receive and process all invoices for the Marketing Department with precise record-keeping, coding to the accurate code, and preparing for the Chief’s approval on a weekly basis • Coordinate the monthly office supply order for the Marketing team • Responsible for inventory and coordination of all MIDFLORIDA promotional items to support various events and giveaways and working successfully with vendors • Fulfill employee orders and track inventory for over 1,300 employees • Coordinating quarterly employee recognition treat to 1,300 employees and coordinating logistics with vendors, managing calendars, coordinating routes for senior management participation • Manage all sponsorship and donation requests and sorting to appropriate regional manager for approval and working directly with the organization to provide all necessary materials Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney Signature Services Specialist

  • Jul 2019 - Dec 2020

  • Served as hospitality agent providing luxury pre-arrival support to Disney's high-end clientele including guests staying club-level, celebrities, and VIP guests• Provide a personalized pre-arrival concierge service to all eligible guests while matching the needs of the guest with the benefits of the company• Proposed effective sales communication tools from resort operations to increase efficiency• Communicate effectively with internal, external, on-site partners, and guests while providing the highest levels of guest service• Market Disney experiences to a targeted audience• Selected among 50+ people on my team to provide constructive feedback on a new training program for all cast incoming to Premium Services line of business including Disney Signature Services, VIP Tours, Salons & Spas, Club 33, and Golden Oak. Show less

• Front Desk Service Advisor, Resort Guest Service, Concierge

  • Jun 2017 - Jul 2019

  • Responsible for management of all guest experience aspects including up to 600+ check-ins daily, responding to general guest inquiries, managing conflict resolution, supporting reservations and providing property-wide amenity information, making ticket recommendations to fit guest’s needs• Proven sales experience through effective discovery questions to make best-fit recommendations • Partner with Guest Experience Managers in leading all Front Desk Cast Members • Effectively utilize decision-making, problem-solving and conflict resolution skills while partnering with multiple lines of business and external partners to recover complex guest-related issues • Assist with development and implementation of internal communication plans Show less

• Professional Intern - Corporate Citizenship

  • Jan 2017 - Jun 2017

  • Support overall communication of Corporate Citizenship while engaging in nonprofit external relationships and providing an impactful story that enhances brand image and reputation • Create electronic and print collateral for internal and external communication vehicles• Work with team members as well as internal and external partners to plan and execute special events• Support marketing and promotional efforts for Cast Engagement including Disney VoluntEARS Professional Projects:• Designed a fact sheet for Make-A-Wish, in which the template will be used globally company-wide• Photographed events where photography is featured on disneyparksblog, Facebook, and WDW internal communication vehicle, "The Hub"• Helped to rebrand and develop the Corporate Citizenship story by writing feature stories about Disney's involvement with children and families for the Public Affairs website and "The Hub"• Served as project lead for Disney VoluntEARS events to organize and manage Cast Members Show less

• Attractions, Magic Kingdom, Main Street Daily Operations

  • Aug 2016 - Jan 2017

  • Parade audience control to ensure the safety of cast and guests during parades and events



Get it Going

• Virtual

• Social Media Intern

  • May 2016 - Aug 2016

  • Utilize social media to engage with community of fans/followers online, gain more followers, respond to comments, promote business • Create and design inspirational pictures and quotes • Collaborates with internal departments on projects and assignments • Create a blog for promotional material • Utilize social media to engage with community of fans/followers online, gain more followers, respond to comments, promote business • Create and design inspirational pictures and quotes • Collaborates with internal departments on projects and assignments • Create a blog for promotional material



Strategic Management Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Administrative Intern

  • Jan 2016 - Aug 2016

  • Organize and design websites using Wix • Undertake, organize and provide tracking materials for various fundraising research assignments, create Excel spreadsheets for clients • Organize and design websites using Wix • Undertake, organize and provide tracking materials for various fundraising research assignments, create Excel spreadsheets for clients



Payless

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2015 - May 2015

  • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills. • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills.



Grand Colonial

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Event Waitress

  • Aug 2013 - Aug 2014

  • Served as event waitress for special event catering hall • Managed and served up to 250+ guests at weddings/banquets • Responsible for setup and cleanup • Served as event waitress for special event catering hall • Managed and served up to 250+ guests at weddings/banquets • Responsible for setup and cleanup



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2012 - Aug 2013

  • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills. • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandiser

  • Feb 2012 - Aug 2012

  The Walt Disney College Program was an awarding experience. It taught me many valuable life lessons. It taught me money management, working a full-time job, and experiencing all the joys that come with working for such a well-known and respected company. My specification job requirements included: • Providing exceptional guest service in ten locations within the Magic Kingdom • Managed all aspects of park retail sales including cash handling, discounts, foreign currencies, and other forms of payment • Familiarity with registers and restocking products • Worked in the Confectionery, comfortable with food handling Show less



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2011 - Dec 2011

  • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills. • Product knowledge of store • Assist guest's needs • Familiarity with register, responsible for stocking store, strong sales skills.