Experience

Channel Partner Engagement Solutions by Maritz

• Advertising Services
• 100 - 200 Employee

• Customer Ops Specialist

  • Sep 2023 - Present



TeePublic

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Creative Graphic Designer

  • Jul 2023 - Present



InformData

• United States
• Wholesale
• 200 - 300 Employee

• Verifications Specialist

  • Jan 2023 - Apr 2023

  Conducted comprehensive audits of criminal records, driving records, credit reports, and education credentials; ensured 100% accuracy and compliance with industry regulations to mitigate legal risks and maintain organizational integrity. Verified employment history, including contacting previous employers to confirm job titles, dates of employment, and performance. Utilized various online databases and resources to gather information and perform thorough checks. Analyzed data collected during background checks, identifying discrepancies, inconsistencies, or potential red flags. Prepared detailed reports summarizing findings and recommendations for clients and internal stakeholders. Communicated effectively with clients and applicants, addressing inquiries and providing clear explanations regarding the verification process. Collaborated with team members to streamline verification procedures and improve overall efficiency. Maintained strict confidentiality and adhered to data protection regulations when handling sensitive information. Stayed updated with changes in background check laws, regulations, and industry best practices. Show less



AAA-The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• ERS Customer Advocate II

  • Apr 2022 - Jan 2023

  Functioned as a professional team member in all aspects of emergency roadside, AAA memberships, and travel benefits. Promoted member satisfaction by providing seamless service to ensure goals and standards were met. Received and processed requests by utilizing CRM software. Performed challenging geographical location spotting, map reading (online-based), and detailed instructions to contracted providers. Identified and capitalized on opportunities to cross-sell products. Navigated through various sources (process manuals, job aids) and applications (sales force) to effectively respond to member requests/concerns promptly. Managed escalated complaints. Administered outbound calls and resolved issues as appropriate. Assisted coworkers and less-senior advocates as necessary. Regularly managed new inbound emergency calls. Show less



Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Clerk

  • Aug 2021 - Oct 2021

  Checked in hotel guests using OnQ computer software. Assigned and created room keys. Informed guests of all on-site services and amenities. Managed, resolved, and de-escalated complaints and issues. Created reservations over the phone and in person. Checked in hotel guests using OnQ computer software. Assigned and created room keys. Informed guests of all on-site services and amenities. Managed, resolved, and de-escalated complaints and issues. Created reservations over the phone and in person.



Monterey Bay Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Retail Support Associate

  • Aug 2019 - Mar 2020

  Responsible for keeping the gift stores stocked in the Monterey Bay Aquarium. Assisted in loading and unloading trucks from the warehouse. Labeling and updating SKU numbers, taking inventory every 6 months, cleaning and maintaining the warehouse for future deliveries, and safely using dollies to transport merchandise. Responsible for keeping the gift stores stocked in the Monterey Bay Aquarium. Assisted in loading and unloading trucks from the warehouse. Labeling and updating SKU numbers, taking inventory every 6 months, cleaning and maintaining the warehouse for future deliveries, and safely using dollies to transport merchandise.



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Nov 2017 - Aug 2019

  Carried out responsibilities as Manager on Duty during night shifts -supervising overnight staff Checked front office accounting records for accuracy. Tracked room revenue, occupancy percentages, and other front office operating statistics. Prepared a summary of cash, check, and credit card activities, reflecting the financial performance for the day. Posted room charges and taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Took in reservations from 3rd party companies. Show less



AAA

• Consumer Services
• 700 & Above Employee

• QA Analyst

  • Mar 2000 - Jan 2008

  Conducted comprehensive evaluations of call center employee interactions with customers to ensure adherence to quality standards, regulatory compliance, and company guidelines. Monitored recorded calls, assessed performance metrics, and provided detailed feedback to agents and supervisors for performance improvement. Analyzed data and identified trends, patterns, and areas for improvement to enhance overall call center operations. Collaborated with cross-functional teams to develop and implement training programs and quality improvement initiatives. Maintained accurate and up-to-date documentation of evaluations, trends, and agent performance. Participated in calibration sessions with fellow team members to ensure consistency in evaluation processes and scoring. Show less