Melissa Lasoff
Director of Managed Services at ACS Services, Inc.- Claim this Profile
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Bio
Melissa and I worked together for almost 6 years. During that time we worked closely together to manage a global helpdesk servicing almost 3000 colleagues. Melissa was head of internal and external IT customers, as well as managing the majority of suppliers for Clarks Central and North America. Melissa is not afraid to confront challenges that are presented to her or her team. Her passion for customer service, coupled with a strong technical background ensured that: - Major incidents were given ample attention - Team members were motivated, managed, well informed and engaged - KPIs were set and maintained - Global standards from both a technical and customer experience perspective were adhered to - Stakeholder expectations were set and manage Melissa is a solid leader and I would not hesitate to accept the opportunity to work together again if it presented itself in future.
Melissa demonstrates the proper combination of business and technical skills and is a solid performer. She has a good work ethic, flexible attitude and very responsive to the constant demands. She adapts well to any environment and partner wells with her peers. She has been an asset to the organization and a pleasure to work with.
Melissa and I worked together for almost 6 years. During that time we worked closely together to manage a global helpdesk servicing almost 3000 colleagues. Melissa was head of internal and external IT customers, as well as managing the majority of suppliers for Clarks Central and North America. Melissa is not afraid to confront challenges that are presented to her or her team. Her passion for customer service, coupled with a strong technical background ensured that: - Major incidents were given ample attention - Team members were motivated, managed, well informed and engaged - KPIs were set and maintained - Global standards from both a technical and customer experience perspective were adhered to - Stakeholder expectations were set and manage Melissa is a solid leader and I would not hesitate to accept the opportunity to work together again if it presented itself in future.
Melissa demonstrates the proper combination of business and technical skills and is a solid performer. She has a good work ethic, flexible attitude and very responsive to the constant demands. She adapts well to any environment and partner wells with her peers. She has been an asset to the organization and a pleasure to work with.
Melissa and I worked together for almost 6 years. During that time we worked closely together to manage a global helpdesk servicing almost 3000 colleagues. Melissa was head of internal and external IT customers, as well as managing the majority of suppliers for Clarks Central and North America. Melissa is not afraid to confront challenges that are presented to her or her team. Her passion for customer service, coupled with a strong technical background ensured that: - Major incidents were given ample attention - Team members were motivated, managed, well informed and engaged - KPIs were set and maintained - Global standards from both a technical and customer experience perspective were adhered to - Stakeholder expectations were set and manage Melissa is a solid leader and I would not hesitate to accept the opportunity to work together again if it presented itself in future.
Melissa demonstrates the proper combination of business and technical skills and is a solid performer. She has a good work ethic, flexible attitude and very responsive to the constant demands. She adapts well to any environment and partner wells with her peers. She has been an asset to the organization and a pleasure to work with.
Melissa and I worked together for almost 6 years. During that time we worked closely together to manage a global helpdesk servicing almost 3000 colleagues. Melissa was head of internal and external IT customers, as well as managing the majority of suppliers for Clarks Central and North America. Melissa is not afraid to confront challenges that are presented to her or her team. Her passion for customer service, coupled with a strong technical background ensured that: - Major incidents were given ample attention - Team members were motivated, managed, well informed and engaged - KPIs were set and maintained - Global standards from both a technical and customer experience perspective were adhered to - Stakeholder expectations were set and manage Melissa is a solid leader and I would not hesitate to accept the opportunity to work together again if it presented itself in future.
Melissa demonstrates the proper combination of business and technical skills and is a solid performer. She has a good work ethic, flexible attitude and very responsive to the constant demands. She adapts well to any environment and partner wells with her peers. She has been an asset to the organization and a pleasure to work with.
Experience
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ACS Services, Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Director of Managed Services
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Mar 2020 - Present
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Clarks
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United Kingdom
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Retail
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700 & Above Employee
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IT Service Manager
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Sep 2015 - Mar 2020
Dynamic proactive leader of a high caliber service desk responsible for providing support globally to over 5,000 users including the corporate office and remote users spread across the US, UK, and ASIA.
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Help Desk Manager
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May 2013 - Sep 2015
Led the technical support team and served as the principal escalation point for technicians on all incidents. Provided White Glove service to the end-user community and was responsible for ensuring it’s efficiency.
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Desktop Support Engineer
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Jan 2013 - May 2013
Served as a Support Engineer supporting 2,500 in-house users across multiple locations. Responsible for incident response, documentation, and resolving various incidents based on ITIL.
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Senior Desktop Engineer
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Jan 2012 - Nov 2012
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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SMS/SCCM Admin
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Dec 2008 - Dec 2011
Provided Technical Support for global environment of over 21,000 users across global campus. Created packages, collections, advertisements, and reports within SMS Deployed and managed projects for various software via SMS (SAP, Service Manager, Matter Mgmt, DameWare).
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Senior Desktop Engineer
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Jul 2001 - Dec 2008
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Desktop Support Engineer
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Dec 2000 - Jul 2001
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Education
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1998 - 2000
Massasoit Community College
Associate's degree, Business Administration and Management, General
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