Giannis Diamantopoulos
Dispatcher at efood- Claim this Profile
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English Full professional proficiency
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Greek Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Business Fundamentals: Corporate Strategy
UdemyJul, 2022- Nov, 2024 -
How to Build Self-Discipline
UdemyJun, 2022- Nov, 2024 -
Forex Trading Academy
MMW CapitalJul, 2021- Nov, 2024 -
Importance of ESG in the Modern Socio-Economic Reality
Department of Banking and Financial Management- University of PiraeusMay, 2021- Nov, 2024 -
ESB level 3 Certificate in ESOL International All Modes - (C2)
English Speaking Board (International) Ltd.Dec, 2018- Nov, 2024
Experience
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efood
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Greece
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Technology, Information and Internet
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700 & Above Employee
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Dispatcher
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May 2022 - Present
Constant communication between vendors – couriers – customers, via incoming/outbounding calls and live chat.- Coordinating distribution and checking quality of service - Monitoring orders - Adapting to sudden changes of live orders and providing strategic solutions- Working collaboratively with colleagues- Strong understanding of customer expectations with a focus on quality driven support
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Customer Care Agent
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Mar 2021 - Apr 2022
In touch with customers (users & restaurants) in order to offer the best Customer Care experience.- Incoming Calls - Emails- Live Chat- Sharing knowledge with new team members
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nrg Supply & Trading S.A.
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Greece
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Oil and Gas
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100 - 200 Employee
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Sales Representative
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Sep 2020 - Mar 2021
- Outbounding calls - Telephone sales - Selling contract for a cheaper electricity bill - Outbounding calls - Telephone sales - Selling contract for a cheaper electricity bill
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Education
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2020 - 2024
Department of Banking and Financial Management- University of Piraeus
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
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