Experience

VR

• Brazil
• Financial Services
• 700 & Above Employee

• Relationship / Customer Experience Coordinator

  • Oct 2021 - Present

  Responsible for team management focused on high performance and results. New joiners recruitment and team carreer development through 1:1 meeting planning. KPI monitoring, budget management, expense control, strategical planning and action taking on process enhancement. Responsible for team management focused on high performance and results. New joiners recruitment and team carreer development through 1:1 meeting planning. KPI monitoring, budget management, expense control, strategical planning and action taking on process enhancement.



Grupo Services

• Brazil
• Consumer Services
• 700 & Above Employee

• Bilingual Customer Service Team Manager

  • Feb 2020 - Oct 2021

  Customer service support team manager, also focused on high performance and carreer development. New joiners recruitment, 1:1 meetings, action taking on process enhancement and KPI monitoring. Customer service support team manager, also focused on high performance and carreer development. New joiners recruitment, 1:1 meetings, action taking on process enhancement and KPI monitoring.



C& Atlética

• Curitiba, Paraná, Brazil

• Futsal Coach

  • Jun 2018 - Mar 2020

  Futsal team management, focused on performance and competitions. Short and long term planning, considering the team's schedule, individual performance and expected goals. Futsal team management, focused on performance and competitions. Short and long term planning, considering the team's schedule, individual performance and expected goals.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Motorista

  • May 2019 - Feb 2020



Lotérica 13 Pontos

• Ibaiti, Paraná, Brazil

• Supervisor

  • May 2016 - Apr 2017

  Budget workflow, expense control, team distribution and workday management. Budget workflow, expense control, team distribution and workday management.



Colégio Medianeira

• Brazil
• Primary and Secondary Education
• 100 - 200 Employee

• Internship

  • Mar 2016 - Jun 2016



Grupo Educacional Opet

• Brazil
• Education Administration Programs
• 100 - 200 Employee

• Internship

  • Oct 2010 - Dec 2015