Experience

Novum Live Limited

• United Kingdom
• Events Services
• 1 - 100 Employee

• Operations Administrator

  • Aug 2022 - Present

  Provide essential day-to-day administrative support to the technical and operations functions raising purchase orders, booking hotels, and handling paperwork. Monitor & develop company processes and procedures to ensure efficient operations. Monitor job schedules to ensure all areas of job delivery are executed in a timely & efficient manner Handle the logistics of vehicle, equipment, & labour scheduling to ensure smooth running of the job. Report to the Office Manager, monitor job profitability, advising of ways to cut costs. Answer telephone calls and direct enquiries as required. Manage maintenance and service contracts. Show less



Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Scheduling Specialist

  • Jan 2019 - Sep 2020



Berry | bpi

• United Kingdom
• Plastics Manufacturing
• 200 - 300 Employee

• Specification Support and Development Executive

  • May 2018 - Jan 2019

  Order processing, confirmation, delivery management and ship schedule maintenance Logging of all enquiries on the internal system Provide support and advice on products to external and B2B customers Preparing quotes and following up all sales opportunities Identifying sales opportunities when processing orders and contacting customers to advise any system components they may require Complaint raising and management with relevant investigation Identify stock problems and ensure they are progressed through relevant channels Maintaining regular contact with external sales managers and technical advisors to ensure the customer receives excellent service Expanding the customer base by proactively contacting architects to sample our products Show less



Indigo Furniture

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• CUSTOMER SERVICE SUPERVISOR

  • Jul 2013 - Apr 2018

  Resolved issues as quickly and effectively as possible, whilst ensuring the customer was happy with the service provided Achieved promotion to supervisor and reduced the percentage of complaints month on month by identifying faults in advance Improved accuracy of complaint logging by implementing addition categories in to the system Actively reduced issues through running weekly and monthly reports, providing details of stats for monitoring/improvements and discussing these with heads of departments Provided customers who have experienced issues with the personal service required Discussed bespoke items, advised any addition costs, refund information and payment options with customers Raised and sent purchase orders and input items on workshop trackers Liaised with the workshops to ensure any special requirements where met with the aid of tailor made CAD drawings if required Liaised with the despatch department, delivery teams and monitored routes using an online tracker Frequently visited the various workshops within the company Show less