Head of IT Governance | Project & Portfolio Manager | Business Sustain

• Apr 2022 - Present

MBA Professor

• 2013 - Apr 2022

Senior Manager – Delivery Excellence, Risk & Quality Manager

• Mar 2011 - Jul 2020

Corporate Governance, Operation, Portfolio and Project Manager with large IT experience and leadership in Complex Project, Portfolio, Risk Management , People Supply Chain, Customer Satisfaction and Internal Audit. Focus on Delivery Operation, Delivery Risk Identification, Mitigation Actions and Contingency Plan Definition during all delivery lifecycle project, program and portfolio. Corporate Governance, Operation, Portfolio and Project Manager with large IT experience and leadership in Complex Project, Portfolio, Risk Management , People Supply Chain, Customer Satisfaction and Internal Audit. Focus on Delivery Operation, Delivery Risk Identification, Mitigation Actions and Contingency Plan Definition during all delivery lifecycle project, program and portfolio.

Senior IT Business Service Manager & Portfolio Manager

• Feb 2010 - Mar 2011

Responsible for Costs & Finance Project Portfolio having reached as a main objective the implementation of a New Productive and Indirect Material Receiving System on SAP Environment. Responsible for manage IT Supplier Contract for Costs & Finance demand of Project Portfolio and Maintenance. Responsible for Costs & Finance Project Portfolio having reached as a main objective the implementation of a New Productive and Indirect Material Receiving System on SAP Environment. Responsible for manage IT Supplier Contract for Costs & Finance demand of Project Portfolio and Maintenance.

Senior Project Manager

• Jan 2009 - Feb 2010

Responsible for Walmart Legal Projects Implementation and Stefanini consolidation as a Walmart Services Provider. These objectives were achieved with Eletronic Invoice Project implementation on legal target with high Customer Satisfaction. The Team was responsible to integrate the scope of IT Brazil and IT USA (Bentonville) project plan. Responsible for Walmart Legal Projects Implementation and Stefanini consolidation as a Walmart Services Provider. These objectives were achieved with Eletronic Invoice Project implementation on legal target with high Customer Satisfaction. The Team was responsible to integrate the scope of IT Brazil and IT USA (Bentonville) project plan.

Executive Account Manager / Delivery Excellence Manager

• Jul 1999 - Nov 2008

As Executive Account Manager I was responsible for IBM Internal Account Executive Manager (3 years 6 months), responsible for Operation, Application Development and Maintenance, having reached annual strategic objectives of operational cost reduction, processes and systems optimization to support company growth (annual budget US$ 8M – leading a near shore team of 150 professionals. Responsible for negotiation with internal customers to define: priorities, costs, schedules, resources allocation and scope of Project proposals. Responsible for define and keep the Management System in order to report the Account results to the CIO LA and CIO Brazil, supporting these executives on annual budget definition process in order to have necessary resources to keep operational environment and implement critical and strategic projects; As Delivery Excellence and Risk Manager I was responsible for Program & Portfolio Manager and Risk Manager (6 years), having reached significant results advisory the Project Management community in order to have reduction of financial losses in critical projects and increase customer satisfaction; I had an International experience on IBM Mexico and Argentina collaborating with local team on Project Quality Assurance Reviews (2 months on the job training) and participation in Software University Congress – US Las Vegas (1 week) Show less

Project Manager

• Apr 1994 - Jun 1999

Responsible for departmental system development in Legal, Audit and Business Back Office Areas, having reached as main objectives: Mainframe usage reduction through decentralization processes and Operational cost reduction with processes automation and rework elimination. The main projects were: Delivery of Agency Back Office Systems (10 professionals, 12 months to go live): Develop and implement a communication system to automatic delivery new versions of back office agency operation systems from mainframe to agency servers on all country (Brazil). System Monitor to Audit Department (16 professionals, 18 months to go live): The system was used to detect financial risks of credit consolidated operation, account movement, restrictions, with are made by clients, employees and dependents. This system replaced the legacy systems and provided important rework reduction. Judicial Process Management and Control (20 professionals, 20 months to go live): Develop a Management and Control System of Judicial Process to Legal Department. This system replaced the legacy system, and provides 50% reduction of Legal Organization. Show less