David Lee 李昀融

Enterprise Customer Success Manager at Chime Technologies Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Mandarin (Chinese) Professional working proficiency

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Anar Kazimov

Throughout my work with David I have been fascinated by his willingness to help and support his coworkers. He deeply cares about everyone around him and it is nothing but pleasure to work with him. His positive attitude and strong interpersonal skills make him a strong addition to any team.

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Credentials

  • Change Management Practitioner Program
    Prosci
    Apr, 2022
    - Oct, 2024
  • Standard First Aid, CPR and AED
    Canadian Red Cross
    Feb, 2022
    - Oct, 2024

Experience

  • Chime Technologies Inc
    • United States
    • Leasing Real Estate
    • 1 - 100 Employee
    • Enterprise Customer Success Manager
      • Oct 2022 - Present

      Chime Technologies is an industry-leading all-in-one solution for real estate professionals, teams, and enterprises. Chime offers a CRM, IDX, and Lead Generation tool to help professionals grow their businesses. As an Enterprise Customer Success Manager at Chime Technologies, I am responsible for managing, retaining, and growing Chime's portfolio of Enterprise-level customers. As a strategic partner for our customers, I share my product expertise and offer industry-leading best practices to ensure that our customers get the maximum ROI. Show less

  • Freelancer.com
    • Australia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Enterprise Account Manager
      • Jun 2020 - Oct 2022

      As Freelancer.com's first Enterprise Account Manager I was in charge of onboarding and activating our Enterprise customers. My day to day responsibilities included:- Onboarding Webinars- Growth Executive Workshops- Growing marketplace GMV - Creation of educational materials for our Enterprise customers (Videos, PDF, PowerPoint decks, Podcasts, Newsletters, and more!)I also ran webinars with NASA and their partners. See some of the past webinars here: https://bit.ly/3EmAY5BI worked very closely with various teams within Freelancer.com including Product, Engineering, Finance and Operations to ensure that all of our Enterprise customers are able to use the Enterprise instance of our platform to their full potential. Show less

    • Enterprise Account Manager
      • Jan 2019 - Jun 2020

      Reporting directly to the Vice-President of Enterprise, David empowers Fortune 500 and Global 1000 companies in accelerating their usage of freelance talent. Role and responsibilities include:- Customer Success onboarding and activation of customers- Collaborate with sales team and product teams to grow accounts- Develop in depth P&L for each customer and consult them on growing their initiatives- Perform platform demos- Develop training collateral to enable champion customersKey Achievements include:- Lead operations of a new Co-Branded Marketplace- Training internal Account Management team on new processes associated with new Enterprise Accounts- Onboarding new supply in a two-sided marketplace- Developed training collateral for new Enterprise customers including videos, PDFs, webinar training and more Show less

    • Account Manager
      • May 2017 - Jan 2019

      As an Account Manager at Freelancer.com I work on a variety of projects that cross the digital spectrum from websites, mobile applications to small business marketing activities. I speak with small business owners and operators on a daily basis and guide them through the process of using the site and selecting the best freelancer for their project. Role and Responsibilities:- Freelancer Enterprise Solutions- Sales and business development- Concierge Services- Customer Service- Business Strategy- Marketing and email marketing Show less

  • Metasoft Systems Inc.
    • Canada
    • Information Services
    • 1 - 100 Employee
    • Sales Representative
      • Feb 2017 - May 2017

      As a Jr. Sales Rep for the Elite Rep Program (ERP) division, I am responsible for generating qualified leads and scheduling final online presentations for our Senior Sales Reps to close sales. My role involves working closely with senior sales associates to develop new business opportunities. My main duties include: - Cold calling leads from our database and engaging in intelligent questioning to understand the fundraising needs of prospects - Qualifying prospective clients based on predetermined criteria and current sales knowledge - Confirming qualified appointments, coordinating and managing the calendars of senior sales reps - Meeting KPI objectives while being a team player. Show less

  • E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
    • Canada
    • Public Safety
    • 100 - 200 Employee
    • Emergency Communications Operator, 911 Call-Taker
      • May 2015 - Apr 2017

      As a Police Call Taker for Emergency Communications for British Columbia Incorporated, I was responsible for a number of key abilities, including the ability to multitask and communicate effectively and professionally with the public. Other key responsibilities included: - Efficiently operating the Police CAD system and using the CAD Map viewer - Correctly triaging Police, Fire, or Ambulance 911 calls - Providing emotional support to those in need and helping to protect the public and our property. Being a Police Call Taker required strong communication skills, the ability to handle high-stress situations, and a dedication to serving and protecting the community. Show less

  • Kitsilano Community Centre
    • Primary and Secondary Education
    • Kicks for Kids Day Camp Leader
      • Jul 2014 - Aug 2014

      As a Program Leader at Kitsilano Community Center, I had the opportunity to work with a highly energetic group of kids aged 6-12. One of my main responsibilities was to plan and execute detailed and exciting programs from scratch. I was a team player in leading these programs and working with youth, and I enjoyed leading activities ranging from arts and crafts to sports and outings. Working at the Kitsilano Community Center required strong organizational skills, the ability to engage and inspire young people, and a passion for creating meaningful and enjoyable experiences. Show less

  • Student Works Management Program
    • Canada
    • Professional Training and Coaching
    • 300 - 400 Employee
    • Franchisee
      • Oct 2012 - Sep 2013

      As a franchisee for Student Works Painting West, I was responsible for managing and operating three key areas of the painting business: marketing, estimating, and production. This involved: - Leading and training a team of painters, many of whom were new to the industry - Advertising and hiring a marketing team to go door-to-door to sell paint jobs - Providing accurate estimates to potential clients in a professional manner - Practicing sales techniques and providing excellent customer service to potential clients - Hiring and leading crews of painters to complete paint jobs to the client's satisfaction One of my notable jobs as a franchisee was painting the exterior of Clarkdale Volkswagen and the interior body shop, which was completed to the satisfaction of the owner. Managing a successful painting business requires strong leadership skills, excellent customer service, and the ability to effectively manage and coordinate various aspects of the business. Show less

Education

  • The University of British Columbia
    Bachelor of Arts (B.A.), Multi/Interdisciplinary Studies
    2012 - 2016

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