Experience

c2c (Trenitalia c2c Ltd)

• United Kingdom
• Rail Transportation
• 100 - 200 Employee

• Delivery Project and Governance Manager

  • Nov 2021 - Present

  -Product owner for all physical retail channels -Special events coordinator for ad hoc / planned events along the c2c route -Contract manager for the c2c uniform contract -Liaising with 'Heads of' department to ensure business plan commitments to the DfT are met -Business lead for Operation London Bridge -Responsible for business continuity during Industrial Action or other severe disruption to our operation -Product owner for all physical retail channels -Special events coordinator for ad hoc / planned events along the c2c route -Contract manager for the c2c uniform contract -Liaising with 'Heads of' department to ensure business plan commitments to the DfT are met -Business lead for Operation London Bridge -Responsible for business continuity during Industrial Action or other severe disruption to our operation



London North Eastern Railway

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Resource Planning Manager

  • Oct 2020 - Oct 2021

• Customer Experience Duty Manager

  • Oct 2019 - Oct 2020

  Providing inspirational leadership to a team of 60+ direct reports, consisting of Train Managers, Chefs, Senior Hosts and Hosts as well as leading the operation at Kings Cross station on a duty basis.



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Nov 2018 - Jul 2019

  Complex site in SE London with in-house F&B operation. Complex site in SE London with in-house F&B operation.



Premier Inn

• Hospitality
• 700 & Above Employee

• Operations Manager

  • Oct 2016 - Nov 2018

  Leading various businesses with teams of 25+ across East London. Most recently ran a complex 156 bed site with a turnover of circa £3.5m.Key achievements:-Project managed various complex extension and refurbishment programmes.-Successfully led two separate teams through a TUPE process, migrating external contract team members to Whitbread.-Transformed struggling guest measure hotels into strong performing businesses with an improved NPS. -Passed numerous health & safety and finance audits. Show less

• Operations Graduate

  • Sep 2015 - Oct 2016

  Successfully completed graduate programme in only 13 months, to acquire full working knowledge of all key information and skills required to run a hotel business, whilst developing management and leadership expertise required to effectively manage a large multi-disciplinary team.