Brooke Moriarity
Day Manager at Seymour's Pub- Claim this Profile
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Bio
Credentials
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BCLC Lotto! Certification
BCLCJul, 2023- Nov, 2024 -
Hootsuite Platform Certification
HootsuiteJun, 2023- Nov, 2024 -
Lean Six Sigma Yellow Belt
Six Sigma Global InstituteMar, 2023- Nov, 2024 -
Cvent Supplier Network Certificate
CventJan, 2022- Nov, 2024 -
Commercial Bartending Certificate
Fine Art BartendingNov, 2021- Nov, 2024 -
Foundations of Workplace Safety
go2HR - the resource for people in tourismMar, 2020- Nov, 2024 -
WorldHost Customers with Disabilities
SuperHostJan, 2016- Nov, 2024 -
Serving It Right
Responsible Service BCJan, 2021- Nov, 2024
Experience
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Seymour's Pub
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Canada
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Restaurants
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1 - 100 Employee
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Day Manager
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Mar 2023 - Present
• Handle opening procedures before FoH staff arrive to ensure they can complete their opening duties.• Sort server cash-outs and due-backs from the previous night while entering sales numbers into the appropriate Excel documents.• Assist staff on floor when needed, ensuring that everyone is meeting company service standards.• Ensure customer satisfaction through building relationships, addressing problems and concerns when needed.• Use knowledge of sales history and trends to determine when and which staff members should be cut. Show less
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Server
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Dec 2021 - Present
• Provided personalized recommendations to customers based on preferences and knowledge of menu.• Coordinated with kitchen and bar staff to ensure timely food and beverage delivery.• Used suggestive selling techniques and promotion of select products to increase quest check averages.• Built and maintained customer relationships with loyal customers through personalized service and enthusiasm.
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Westwood Plateau Golf
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Canada
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Hospitality
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1 - 100 Employee
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Banquet Supervisor
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Jul 2021 - Dec 2021
• Ensure staff is on task and supporting them when necessary.• Write detailed report for the F&B management team regarding the event.• Communicate with kitchen staff regarding dinner/dessert times.• Locking down the building at the end of the night.• Conduct health checks of banquet guests as they enter the facility.
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Beverage Cart
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May 2021 - Oct 2021
• Stock and track inventory of beverage cart supplies and product.• Provide mobile bar and snack service on the golf course.• Handle cash, debit, and credit transactions.• Use product knowledge to up-sell and make suggestions to satisfy the customer.
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Guest Service Representative
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Apr 2019 - Jun 2021
• Provide customer service to guests over the telephone and in person.• Book tee-times for guests, process payments with P.O.S. system, and organize the pro-shop.• Address customer complaints and concerns, when needed direct guests to the appropriate manager for satisfactory results.• Communicate with marshals and bag-drop team to provide efficient, timely service.
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Healing Cedar Wellness
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Canada
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Health, Wellness & Fitness
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1 - 100 Employee
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Medical Receptionist
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Aug 2017 - Aug 2018
• Assisted patients upon arrival with paperwork and take payments at the appropriate time.• Communicated over telephone, through email, and in person with patients.• Booked appointments, organize inventory and filing system, and take payments with P.O.S. system.
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Medical Office Assistant
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May 2016 - Aug 2017
• Assisted patients, practitioners, and front desk staff.• Organized patient files.• Cleaned treatment rooms, waiting area, and laundry.
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Education
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Capilano University
Bachelor of Tourism Management, Tourism Management
Community
