Jeffrey Pacey
Technical Consultant / Manager at MSI Corp- Claim this Profile
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Bio
Larry Stevens
I found Jeffrey to be a very knowledgable person always willing to assist either customers with their troubles or co-workers with queries. As a team player, he would be a welcome addition to any employer's workforce.
Larry Stevens
I had the pleasure of working with Jeff in the YTT endeavour at Dell. He has a great knowledge of IT, a sincere desire to assist those in difficulty and was a pleasure to work with. All the best on your future endeavours Jeff.
Larry Stevens
I found Jeffrey to be a very knowledgable person always willing to assist either customers with their troubles or co-workers with queries. As a team player, he would be a welcome addition to any employer's workforce.
Larry Stevens
I had the pleasure of working with Jeff in the YTT endeavour at Dell. He has a great knowledge of IT, a sincere desire to assist those in difficulty and was a pleasure to work with. All the best on your future endeavours Jeff.
Larry Stevens
I found Jeffrey to be a very knowledgable person always willing to assist either customers with their troubles or co-workers with queries. As a team player, he would be a welcome addition to any employer's workforce.
Larry Stevens
I had the pleasure of working with Jeff in the YTT endeavour at Dell. He has a great knowledge of IT, a sincere desire to assist those in difficulty and was a pleasure to work with. All the best on your future endeavours Jeff.
Larry Stevens
I found Jeffrey to be a very knowledgable person always willing to assist either customers with their troubles or co-workers with queries. As a team player, he would be a welcome addition to any employer's workforce.
Larry Stevens
I had the pleasure of working with Jeff in the YTT endeavour at Dell. He has a great knowledge of IT, a sincere desire to assist those in difficulty and was a pleasure to work with. All the best on your future endeavours Jeff.
Experience
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MSI Corp
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Canada
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Telecommunications
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100 - 200 Employee
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Technical Consultant / Manager
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Mar 2009 - Present
Technical consulting for Workout Team, Bell Internet Service. Rescheduling, investigations, preventing unnecessary truck rolls, retention using Bell software tools including Remedy, BCRIS, S.W.A.T. Tool, Simple, IQual, Webcare, Single Circuit View, FWFM, SA Query, Webcare, Ordermax, Digitek as well as Excel and database applications. Investigating root causes of delayed activation and cancellations. Identified several issues with activations in the Bell organization, resulting in large savings for the company.
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Dell Canada
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Canada
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IT Services and IT Consulting
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200 - 300 Employee
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Tier 2 Resolution Expert
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Sep 2006 - Jul 2008
Level 2 telephone and chat support for consumer XPS computers: diagnosing and repairing hardware and software, networking and operating system issues. Used Dellserv case management software, Citrix GoToAssist remote control software. Dealing with customers, sales of electronics and accessories. Renewed A+ certification, Earned MTCU apprenticeship, obtained numerous attendance awards. Also worked on several pilot projects from inception to implementation. Level 2 telephone and chat support for consumer XPS computers: diagnosing and repairing hardware and software, networking and operating system issues. Used Dellserv case management software, Citrix GoToAssist remote control software. Dealing with customers, sales of electronics and accessories. Renewed A+ certification, Earned MTCU apprenticeship, obtained numerous attendance awards. Also worked on several pilot projects from inception to implementation.
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Service Support Agent
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Feb 2005 - Sep 2006
Dell On Call: Premium consumer software technical support for Dell computers. Helping customers solve software problems with their Dell home computers, including software solutions, operating system and application problems, networking solutions, eliminating and preventing unwanted software and viruses. Used Dellserv case management software. Also worked on the Bell Sympatico Business Office account for several months, using Remedy case management software Dell On Call: Premium consumer software technical support for Dell computers. Helping customers solve software problems with their Dell home computers, including software solutions, operating system and application problems, networking solutions, eliminating and preventing unwanted software and viruses. Used Dellserv case management software. Also worked on the Bell Sympatico Business Office account for several months, using Remedy case management software
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Trainer/Salesman
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Oct 2002 - Jul 2003
Trained students to qualify for A+ and Network + certifications, as well as PC fundamentals courses for beginners. Maintained and installed local area networks using Windows XP and 2000. Worked in attached store, selling computers, parts, repairing and installing computers and networks; tracking inventory, shipping, receiving. Trained students to qualify for A+ and Network + certifications, as well as PC fundamentals courses for beginners. Maintained and installed local area networks using Windows XP and 2000. Worked in attached store, selling computers, parts, repairing and installing computers and networks; tracking inventory, shipping, receiving.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Agent
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2000 - 2002
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Education
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2008 -
MCP, A+, CCNA
MCP
Community
