Experience

Acutest (Part of Trustmarque)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Test Lead - Assurance Consultant

  • Oct 2021 - Present

  London, England, United Kingdom As Test Lead at Acutest, I am expected to undertake some or all of the following: •Support the Test Manager in the implementation and execution of the Test Strategy •Conduct reviews on key projects, design and test documentation •Facilitate risk-based based analysis of specification documents, liaising with business users and technical staff •Create test plans for individual projects •Liaise with third party suppliers, vendors and stakeholders •Lead a team of test analysts in… Show more As Test Lead at Acutest, I am expected to undertake some or all of the following: •Support the Test Manager in the implementation and execution of the Test Strategy •Conduct reviews on key projects, design and test documentation •Facilitate risk-based based analysis of specification documents, liaising with business users and technical staff •Create test plans for individual projects •Liaise with third party suppliers, vendors and stakeholders •Lead a team of test analysts in the creation and execution of test cases •Collaborate with project team members and subject matter experts to define and create test data •Work with key stakeholders to enable them to make informed decisions about the quality of the product under test •Communicate well with client and supplier teams •Inspire and motivate others to undertake change •Take part in the wider Acutest community

• Defect Manager / Quality Assurance

  • Mar 2021 - Mar 2022

  Southampton, England, United Kingdom Defect Manager / Assurance Consultant - UHS - HIOW Saliva Testing Programme As Defect Manager and Test Assurance Consultant, I have been responsible for the setup, administration, and management of the quality management solution to help quality assure the lab processes to increase throughput at the facility and help define, create and test a replicable solution that can be used at other sites around the country. • Setup and administration of the test management system (Jira, Confluence &… Show more Defect Manager / Assurance Consultant - UHS - HIOW Saliva Testing Programme As Defect Manager and Test Assurance Consultant, I have been responsible for the setup, administration, and management of the quality management solution to help quality assure the lab processes to increase throughput at the facility and help define, create and test a replicable solution that can be used at other sites around the country. • Setup and administration of the test management system (Jira, Confluence & Zephyr / X-Ray) • Log, manage and update the systems artefacts including Requirements, Tests and Defects. • Liase with stakeholders regarding process issues and defect resolution. • Produce reporting on testing and defect progress. • Provide support and consultancy on testing activities within the labs. • Creation of scenarios and test scripts for execution by lab staff. • Provide input into the requirement gathering sessions for the creation of a new LIMS system in conjunction with UHS professors.



Trustmarque

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Defect Manager / Quality Assurance

  • Mar 2021 - Oct 2021

  Southampton, England, United Kingdom Defect Manager / Test Consultant - UHS - HIOW Saliva Testing Programme As Defect Manager and Test Consultant, I am responsible for the setup, administration, and management of the quality management solution to help quality assure the lab processes to increase throughput at the facility and help define, create and test a replicable solution that can be used at other sites around the country. • Setup and administration of the test management system (Jira, Confluence & Zephyr / X-Ray) •… Show more Defect Manager / Test Consultant - UHS - HIOW Saliva Testing Programme As Defect Manager and Test Consultant, I am responsible for the setup, administration, and management of the quality management solution to help quality assure the lab processes to increase throughput at the facility and help define, create and test a replicable solution that can be used at other sites around the country. • Setup and administration of the test management system (Jira, Confluence & Zephyr / X-Ray) • Log, manage and update the systems artefacts including Requirements, Tests and Defects. • Liase with stakeholders regarding process issues and defect resolution. • Produce reporting on testing and defect progress. • Provide support and consultancy on testing activities within the labs. • Creation of scenarios and test scripts for execution by lab staff. • Provide input into the requirement gathering sessions for the creation of a new LIMS system in conjunction with UHS professors. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Transformation Test Lead

  • Jan 2020 - Feb 2021

  Leeds, West Yorkshire, United Kingdom Transformation Test Lead on NHS PCSE account: UAT Test Analyst (Ophthalmic Payments & Performer List) / Transformation Test Lead (GPP) - PCSE - January 2018 - March 2021 As a UAT Test Analyst & Transformation Test Lead, I was responsible for several activities including: • Supporting PCSE operations with UAT & test teams with SIT activities. • Writing / reviewing test scenarios and test scripts including RFW’s. • Writing / reviewing test plans. • Test tracking &… Show more Transformation Test Lead on NHS PCSE account: UAT Test Analyst (Ophthalmic Payments & Performer List) / Transformation Test Lead (GPP) - PCSE - January 2018 - March 2021 As a UAT Test Analyst & Transformation Test Lead, I was responsible for several activities including: • Supporting PCSE operations with UAT & test teams with SIT activities. • Writing / reviewing test scenarios and test scripts including RFW’s. • Writing / reviewing test plans. • Test tracking & execution. • Working closely with our internal and external clients / partners. • Providing system demos to PCSE / NHS staff & Execs, Senior Management and Transformation Board. • Training staff on internal processes, data management and user guide creation. • Test Reporting. • Defect tracking & resolution.

• UAT Analyst

  • Jan 2018 - Jan 2020

  Leeds, United Kingdom UAT Analyst on the NHS PCSE account: UAT Test Analyst (Ophthalmic Payments & Performer List) / Transformation Test Lead (GPP) - PCSE - January 2018 - March 2021 As a UAT Test Analyst & Transformation Test Lead, I was responsible for several activities including: • Supporting PCSE operations with UAT & test teams with SIT activities. • Writing / reviewing test scenarios and test scripts including RFW’s. • Writing / reviewing test plans. • Test tracking & execution. • Working… Show more UAT Analyst on the NHS PCSE account: UAT Test Analyst (Ophthalmic Payments & Performer List) / Transformation Test Lead (GPP) - PCSE - January 2018 - March 2021 As a UAT Test Analyst & Transformation Test Lead, I was responsible for several activities including: • Supporting PCSE operations with UAT & test teams with SIT activities. • Writing / reviewing test scenarios and test scripts including RFW’s. • Writing / reviewing test plans. • Test tracking & execution. • Working closely with our internal and external clients / partners. • Providing system demos to PCSE / NHS staff & Execs, Senior Management and Transformation Board. • Training staff on internal processes, data management and user guide creation. • Test Reporting. • Defect tracking & resolution.



Capita IT Professional Services

• United Kingdom
• Information Technology & Services
• 100 - 200 Employee

• Defect Manager

  • Mar 2016 - Dec 2017

  Various As ‘Defect Manager’ on the Aviva Unity programme I supported management by providing metrics and consultancy to all levels across the programme. • Run all defect management calls effectively with positive verbal feedback to your manager. • Produce timely MI (Defect Dashboards, Patch Delivery, Defect Prediction & Data Extracts) • Understand and fulfil the client's MI requirements for defect analysis. • Root out problems in the process and address through ALM rules. • Escalate… Show more As ‘Defect Manager’ on the Aviva Unity programme I supported management by providing metrics and consultancy to all levels across the programme. • Run all defect management calls effectively with positive verbal feedback to your manager. • Produce timely MI (Defect Dashboards, Patch Delivery, Defect Prediction & Data Extracts) • Understand and fulfil the client's MI requirements for defect analysis. • Root out problems in the process and address through ALM rules. • Escalate appropriately (defects, individuals, root causes). • Hold daily triage calls with BA’s & twice weekly meetings with Solution Architects • Liaise with offshore teams and partners for updates on required fixes. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Test Governance & Control Analyst

  • Aug 2013 - Mar 2016

  Swindon, United Kingdom As a ‘Test Governance & Control Analyst’ I supported a team of 700 testers and test assurance resource by providing metrics, support and consultancy to all levels of the Test and Project Management Practices. Provided data and produce reports to support the Operational Governance activities within the Testing Practice. I owned the Project and Development Centre test progress dashboards that are mandatory as per the Corporate Test Process (CTP). I also owned the exception process for… Show more As a ‘Test Governance & Control Analyst’ I supported a team of 700 testers and test assurance resource by providing metrics, support and consultancy to all levels of the Test and Project Management Practices. Provided data and produce reports to support the Operational Governance activities within the Testing Practice. I owned the Project and Development Centre test progress dashboards that are mandatory as per the Corporate Test Process (CTP). I also owned the exception process for capturing exceptions to the key deliverables laid out in the CTP. I equipped our partner (IBM) with the training, support, and assets to produce this reporting. I also extracted data from systems such as HP’s Advance Lifecycle Management 11, EPM and SharePoint, for further analysis in Excel. Monitoring financial controls and data • Analysing and reporting on the performance of the Testing Practice to the Test Governance and Controls Manager and the Testing Practice Management team, within agreed timescales and service levels. • Producing adhoc reports and data for the Test Governance Lead. • Implemented new tooling for Nationwide’s and IBM’s combined RAID process. • Re-designed test reporting, improving on the standard format dashboard that is now used across the test practice on all projects. • Trained more than 90 people a year to use HP ALM 11 for testing and reporting purposes. • Produced training materials (guides, procedure notes, templates) as well as delivered training to both onshore and offshore partners. • Redesigned the CCF skills matrix template now used across the whole business after first being piloted within testing services. • Member of IBM’s Continuous Improvement initiative which encourages colleagues within test to record best practice, ideas and practical small changes. We introduced a new stage in the process which interlocks with the governance / assurance team who then review and support us with delivery. Show less



Total Martial Arts Premier Academy

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Instructor

  • Jul 2011 - Feb 2016

  Swindon Fully qualified martial arts instructor. Responsibilties included teaching junior classes (3 - 14yrs) at various levels & adults. • Giving one to one training for private clients and tasters for potential clients. • Mixed kickboxing classes including strength and conditioning classes. • Providing cover for other arts and instructors when needed. • Planning classes, workshops and demos. • Working to pre-defined time scales to produce maximum output from all lessons. • Online… Show more Fully qualified martial arts instructor. Responsibilties included teaching junior classes (3 - 14yrs) at various levels & adults. • Giving one to one training for private clients and tasters for potential clients. • Mixed kickboxing classes including strength and conditioning classes. • Providing cover for other arts and instructors when needed. • Planning classes, workshops and demos. • Working to pre-defined time scales to produce maximum output from all lessons. • Online PR for the academy generating new interest and leads. • Writing blogs for the website and other online representation. Show less



Arval BNP Paribas Group

• France
• Financial Services
• 700 & Above Employee

• Data Control

  • Mar 2005 - Jul 2013

  Swindon, United Kingdom Technical Risk / Vehicle Lines – Data Control: •Manage, maintain and create all vehicle and pricing data within Arval UK. •Analysing, Inputting, verifying & updating manufacturer supports levels. •Data downloading from suppliers, system uploads, fleetnet coding, data analysis, auditing, verifying and cleansing. •Compiling vehicle stats for analysis and reporting to senior management. •Communicating quote availability to the whole business, advising of any new models and changes… Show more Technical Risk / Vehicle Lines – Data Control: •Manage, maintain and create all vehicle and pricing data within Arval UK. •Analysing, Inputting, verifying & updating manufacturer supports levels. •Data downloading from suppliers, system uploads, fleetnet coding, data analysis, auditing, verifying and cleansing. •Compiling vehicle stats for analysis and reporting to senior management. •Communicating quote availability to the whole business, advising of any new models and changes to existing data. •Main point of contact for all vehicle related queries within the company. Achievements in Role: •Trained new and existing staff to use various in-house applications. •Heavily involved in various company wide projects improving system functionality. •Constantly challenged and improved processes resulting in streamlining of daily tasks and reducing printed reports. •Re-designed communications to the business specific to the new system. •Successfully reduced concessions to a minimal level within the department by implementing strict new procedures and policies. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Desk Consultant

  • Dec 2003 - Mar 2005

  Swindon, United Kingdom •Provided technical and general IT support to employees and consultants across the globe. •Handled system & server lockouts, password resets, internet queries plus hardware and software queries. •Liaise with other departments, coaching team members and resolving complaints to a satisfactory conclusion. •Desktop support, installs, fixing hard / software problems and collecting or replacing IT equipment. •Continued work for Lotus Notes and also the Eti (Electronic Trading) helpdesk… Show more •Provided technical and general IT support to employees and consultants across the globe. •Handled system & server lockouts, password resets, internet queries plus hardware and software queries. •Liaise with other departments, coaching team members and resolving complaints to a satisfactory conclusion. •Desktop support, installs, fixing hard / software problems and collecting or replacing IT equipment. •Continued work for Lotus Notes and also the Eti (Electronic Trading) helpdesk dealing with financial advisors submitting electronic business. Achievements in Role: •Accomplished all daily tasks in a timely and efficient manner. •Cross trained in a variety of IT functions to provide greater levels of support. •Coached new and existing staff members in various aspects of the role. Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Lotus Notes Consultant

  • Sep 2003 - Dec 2003

  •Creating and registering new e-mail accounts, name & certifier changes, managing and maintaining mailboxes. •Fixing general faults and providing support for the Lotus Notes system. •Providing support to employees with email based queries. Achievements in Role: •Quickly picked up the various tasks within the role before moving to the service desk as part of a role swap.

• Administrator

  • Dec 2000 - Sep 2003

  •Managing the postal system, collection and distribution of the post. •Sorting output, PMA cheques and re-directing internal post. •Various admin work including logging and batching work to staff & teams. Achievements in Role: •Trained new and existing staff. •Constantly challenged and improved processes resulting in the streamlining of the postal system.