Rob Clarke

Director and Co-Founder at Elev-8 Performance
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Contact Information
us****@****om
(386) 825-5501
Location
Billingshurst, England, United Kingdom, UK
Languages
  • French -

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5.0

/5.0
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Carl Lovelock

You have moments in your career where you realize how fortunate you are, writing a recommendation for Rob has reminded me that my moments are exclusively linked to brilliant people and Rob well he is one of those people. As a human, he's brilliant, engaging, witty, and gives a dam about other people. He puts that little bit of extra effort in, taking time to build a connection, a first-class human... the world would benefit from more people like Rob. Rob and I both worked at Blue Sky, I don't think I can recall a more striking example of someone who practices what they preach. I've experienced the safety Rob creates for his team, the challenge he brings to his peers in pursuit of success, and his commitment to our values. I found myself inspired by Rob's ability to create unity with just the right balance of edge that helped to keep us all on our collective toes. He's commercially astute and incredibly resourceful, I've witnessed Rob step into a profession he's not previously held and implement a new strategy that had a significant impact on the performance of our business. I'll summarise by saying... If you are working with Rob, you are lucky! If you are considering working with Rob, don't ponder for too long because this blend of human/leader/consultant/colleague doesn't come along often.

Bhavik Pancholi

Rob and I worked together on a TSB programme to transform the Customer Experience. He brought with him great external knowledge adding to his credibility. Rob understood the business and the values and able to adapt quickly as the programme gained pace. Rob's knowledge and experience was valuable as we navigated in to the second phase of the programme. He has a wonderfully engaging style and was challenging and equally supportive during our regular catch ups. Rob is a great guy with wonderful energy. His authenticity and credibility made working together on the programme a joy. Any company are lucky to have Rob on their team and I hope that we get to work together again on something in the future.

LinkedIn User

Having worked with Rob over the last 4 years the biggest compliment I can give is that he genuinely a really great person! Caring, compassionate, resilient, motivating, challenging and rocks up with a great sense of humour! As a leader Rob is great at balancing the needs of individuals to support delivering great outcomes for all. He has vast amounts of knowledge across sectors and brings his all round skills and capability to help clients deliver the best outcomes. His skills are transferable and I'd highly recommend him.

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Credentials

  • Judge at the UK Employee Experience Awards
    Awards International
    May, 2022
    - Nov, 2024
  • Judge at the UK Business & Innovation Awards
    Awards International
    Feb, 2022
    - Nov, 2024
  • Judge at the UK Business Awards
    Awards International
    Jul, 2021
    - Nov, 2024
  • Sailing Levels 1-3 Small Boats & Dinghies
    Royal Yachting Association
    Sep, 1994
    - Nov, 2024

Experience

    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Director and Co-Founder
      • Aug 2020 - Present

      As a Director at Elev-8, I deliver consultancy and behavioural change programmes for our clients (Customer Experience, Sales, Leadership, D&I and more) and work on our wider growth strategy, including marketing. I've worked with many FTSE250 organisations to transform their performance, including Cancer Research, Mitie, esure, Keyloop, Fiserv, ASOS, Hiscox, Zurich, BMW, TSB and Southern Housing Group. As a Director at Elev-8, I deliver consultancy and behavioural change programmes for our clients (Customer Experience, Sales, Leadership, D&I and more) and work on our wider growth strategy, including marketing. I've worked with many FTSE250 organisations to transform their performance, including Cancer Research, Mitie, esure, Keyloop, Fiserv, ASOS, Hiscox, Zurich, BMW, TSB and Southern Housing Group.

    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Judge
      • Aug 2023 - Oct 2023

      Judge for the UKCXA awards' 'Best Learning and Development" Judge for the UKCXA awards' 'Best Learning and Development"

    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Judge
      • Jan 2022 - Oct 2022

      Judge of the UK Business & Innovation Awards 2022 and Chair Judge at the UK CX Awards 2022 Judge of the UK Business & Innovation Awards 2022 and Chair Judge at the UK CX Awards 2022

    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Judge
      • Mar 2021 - Jul 2021

      Judge at the 2021 UK Business Awards Judge at the 2021 UK Business Awards

    • Director of Consulting and Central Services
      • Mar 2019 - Jul 2020

      Accountability for the performance of our consultants and client operations - sales support, PMO, lead-gen, proposal writing and client servicesI maintained a consulting view over the client-landscape and continued to drive the best commercial results whilst balancing the delivery of fantastic customer experiences by the business.I also owned some of our largest clients, including a seven-figure transformation of a UK defence wing.

    • Director of Consulting
      • Nov 2017 - Mar 2019

      I led the consulting team, owned 'capability' for Blue Sky and was a strategic leader for the business.

    • Client Services Director
      • Dec 2015 - Oct 2017

      Senior consultant and leader specialising in complex change and transformation programmes in Sales, Service & Leadership. Responsible for the induction of new talent. Developed thought-leadership in the FS and Insurance space. Enhanced Blue Sky's internal digital capability and app platforms. I worked with clients such as Beazley, Alphabet, Hiscox and more....

    • Principal Consultant
      • Mar 2014 - Dec 2015

      Worked with numerous FTSE100 companies throughout the UK and EMEA to deliver award winning change programmes.Culminated in delivery of a large scale service transformation for a challenger bank which has resulted in 6 awards, including UK Customer Experience awards for financial services and banking

    • Insurance
    • 700 & Above Employee
    • UK Culture Change lead
      • Apr 2013 - Jan 2014

      Responsible for a significant cultural change in the Claims and Personal Lines areas. Accountable for the cultural shift within the businesses, realising a leading customer experience, cost savings and reduced complaints / Ombudsman referrals whilst ensuring we were compliant:- Introduced peer-to-peer coaching into the business, driving high advocacy amongst staff and tangible shifts in our customer culture, over 91 distinct ‘learning teams’. - Led and developed professional facilitator coaches to embed customer excellence- Additionally supported another cultural change programme in More Th>n as an internal consultant (working in unison with three external consultants) Show less

    • Regional Head of Operations & Transitional Lead
      • Jan 2013 - Apr 2013

      Responsible for operational underwriting team of 75 FTE including 5 managers and leaders. In addition, managed a transition programme ultimately leading to the closure of a site.

    • Service Quality and Sales Change Manager
      • Jan 2011 - Jan 2013

      I was responsible for implementing and developing a new service and trading proposition for the mid market in a Regional Insurance business. Broker Promise used Commitment Based Management (CBM) to deliver tailored service for our clients, backed by a promise. Upskilling our teams to negotiate more effectively resulted in significant increases in new business uptake whilst nurturing client loyalty by offering the best service within this market.I was responsible for the delivery and development of this strategy and others in the Trading arena at RSA. I became an expert facilitator of peer to peer coaching sessions (in addition to 1-2-1 coaching) and ensured we delivered a quality customer experience every time through group call listening and continuous focus on the customer. Saw increases in NPS of +33 and increase in strike rates on new business to 70%+ in transformed areas of the business Show less

    • Regional Operations Manager
      • Dec 2009 - Jan 2011

    • Operations Manager
      • Apr 2005 - Dec 2009

    • Development Underwriter
      • Aug 2001 - May 2005

Education

  • NMA
    Diploma, Business Management and Accounting
    2013 - 2013
  • The College of Richard Collyer
    A Levels, Politics, English, French, Business French & Information Technology
    1999 - 2001

Community

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