Jason Rose

Help Desk Technician at Gravity Networks, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Knoxville Metropolitan Area, US

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Bio

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Credentials

  • CompTIA A+
    CompTIA
    Mar, 2019
    - Nov, 2024

Experience

  • Gravity Networks, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Technician
      • May 2021 - Present

  • SAIC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Agent
      • Aug 2019 - Apr 2021

      • Responding to support requests issues from end users and patiently walked individuals through basic troubleshooting task documenting all instances using ServiceNow Ticketing System.• Engaging end users and answering questions via email and phone.• Pushing software to specific machines after necessary approvals received.• Assisting with VPN connectivity issues• Creating accounts within two Windows domains, Microsoft Exchange, and numerous software applications.• Disabling and/or deleting accounts upon request per company protocol of application.• Coordinating with numerous other teams to facilitate issues as they come

Education

  • Pellissippi State Community College
    Associate's degree, System Administration and Management
    2017 - 2020

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