Experience

Docebo

• Canada
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Dec 2021 - Present

  Responsibilities:-Research, diagnose, troubleshoot and identify solutions to resolve customer issues.-Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.-Follow the SLA for issues with respect to the severity..-Ensure proper recording and closure of all issues.-Take ownership of customer issues reported and see problems through to resolution.

• Enterprise Support Analyst

  • Jul 2021 - Dec 2021

• Technical Support Analyst

  • Feb 2021 - Jul 2021

  Docebo is a Cloud / SaaS platform for e-learningThe main responsibilities related to my position are the follows:-Identify and diagnose issues and problems-Categorize and record reported queries and provide solutions-Support problem identification-Advise users on appropriate course of action-Monitor issues from start to resolution-Escalate, if needed, unresolved problems to a higher level of support-Provide essential online security advice and support



Boolean

• Italy
• E-Learning Providers
• 300 - 400 Employee

• Jr Full Stack (LAMP) Web Developer Trainee

  • Apr 2020 - Nov 2020



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• International Customer Service

  • Jul 2018 - Apr 2020

  Working for this company gave me the possibilty to improve my skill , and learn a completely new methods to work with customers. My main responsibilities were : -Resolve customer complaints via phone, email, mail, or social media. -Assist with placement of orders, refunds, or exchanges. -Utilize computer technology to handle high work volumes. -Read from scripts. -Work with customer service manager to ensure proper customer service is being delivered. Working for this company gave me the possibilty to improve my skill , and learn a completely new methods to work with customers. My main responsibilities were : -Resolve customer complaints via phone, email, mail, or social media. -Assist with placement of orders, refunds, or exchanges. -Utilize computer technology to handle high work volumes. -Read from scripts. -Work with customer service manager to ensure proper customer service is being delivered.



StarSouvenir Shop

• Amsterdam, Olanda Settentrionale, Paesi Bassi

• Assistant Retails Sales Manager

  • Feb 2016 - Apr 2018

  -Production -Marketing , -Assistance pre & after Sales -Customer Service -Managment cassa -Production -Marketing , -Assistance pre & after Sales -Customer Service -Managment cassa