Michael Cross

Professional Year Trainer (Lead) at Performance Education Group
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Adelaide Area, AU
Languages
  • English Full professional proficiency
  • French Limited working proficiency

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Phil Paterson

Michaels enthusiasm is infectious, for both his students and his colleagues . He has the innate ability to connect with his students on a personal level, creating an environment that is both engaging and supportive. He has a gift for making complex topics accessible and easy to understanding, and his passion for teaching is evident in every interaction he has with his students. In addition to his exceptional teaching skills Michael is a wonderful role model to his colleagues, due to his positive attitude, intellectual property and emotional intelligence.

Paul Heck

Michael is a genuine, clear, open communicator, who focuses on the needs of the clients and delivering the best outcomes

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Experience

    • Australia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Professional Year Trainer (Lead)
      • Jun 2017 - Present

      Delivering Australian Workplace Culture and business skills training for Accounting and Information Technology post-graduates. Responsible for the learning and development and ongoing career assistance to the student cohort ensuring a positive and successful educational journey. Demonstrated success in the leadership and management of the Adelaide Training team, whilst assisting with the growth and performance of the broader national organisation. Responsible for trainer induction and orientation, new and existing Trainer development, and peer review. Successfully facilitated the relocation of the Adelaide Campus including the coordination, site setup, and administration including emergency management planning. Key Stakeholders: Performance Education - Australia, Australian Computer Society, CPA - Certified Practicing Accountants. IPA - The Institute of Public Accountants. CA - Chartered Accountants Australia and New Zealand, Department of Human Affairs. Post-Graduate Employment Skills, Training and Development, Employment Pathway Support, Australian Business Culture, Online Training Delivery, (MS Teams and ZOOM), and eLearning Facilitation, Management, and Support. Show less

  • AcademyIT
    • Adelaide, South Australia, Australia
    • Trainer and Faciltator
      • Apr 2023 - Present

      Microsoft Office - Intro to Advanced - IT Foundation Skills Microsoft Office - Intro to Advanced - IT Foundation Skills

  • Professional Employment Skills
    • Adelaide, South Australia, Australia
    • Skills and Career Path Advisor
      • Mar 2017 - Present

      Recruitment and Employment skills training for Graduate to Senior Industry positions - Resumes - Cover Letters - Successful Interview Techniques - ZOOM Skills - AI Skills Recruitment and Employment skills training for Graduate to Senior Industry positions - Resumes - Cover Letters - Successful Interview Techniques - ZOOM Skills - AI Skills

    • Australia
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Recruitment Consultant/Employment Skills Trainer
      • Mar 2016 - Jul 2017

      Recruitment, Talent Aquisition, Employment Skills Training and Development, Employment Pathway Support Recruitment, Talent Aquisition, Employment Skills Training and Development, Employment Pathway Support

    • Australia
    • Hospitality
    • 200 - 300 Employee
    • Trainer and Assessor - Host Responsibility
      • Jul 2011 - Sep 2015

      Delivered advanced training in hospitality for over 900 employees focussed on, Responsible Gambling, Conflict Resolution, Responsible Service of Alcohol and Customer Service. Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL Training and Assessment, E-Learning, Responsible Gambling Intervention, Regulatory Compliance, Customer Service, Conflict Resolution, Learning and Development Delivered advanced training in hospitality for over 900 employees focussed on, Responsible Gambling, Conflict Resolution, Responsible Service of Alcohol and Customer Service. Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL Training and Assessment, E-Learning, Responsible Gambling Intervention, Regulatory Compliance, Customer Service, Conflict Resolution, Learning and Development

    • Real Estate
    • 700 & Above Employee
    • Regional Security Manager - SA
      • Jun 2007 - Jun 2011

      Leadership, Customer Client Services, Risk Management, Conflict Resolution (MAYBO), Critical Incident and Emergency Management, Project Management, Learning and Development, Contract Management, Retail Property Management, Key Stakeholders: Westfield Australia, Local Community, Sturt City Local Council, SAPOL, Adelaide City Council Leadership, Customer Client Services, Risk Management, Conflict Resolution (MAYBO), Critical Incident and Emergency Management, Project Management, Learning and Development, Contract Management, Retail Property Management, Key Stakeholders: Westfield Australia, Local Community, Sturt City Local Council, SAPOL, Adelaide City Council

    • Australia
    • Security and Investigations
    • 700 & Above Employee
    • Security Project Manager - South Australian State Library, Museum and Art Gallery
      • Mar 2006 - May 2007

      Arts SA Contract Management, Recruitment, Risk Management, Leadership, Project Management Key Stakeholders: Arts SA, Department of Premier and Cabinet, Adelaide City Council, SAPOL. Arts SA Contract Management, Recruitment, Risk Management, Leadership, Project Management Key Stakeholders: Arts SA, Department of Premier and Cabinet, Adelaide City Council, SAPOL.

    • Australia
    • Hospitality
    • 200 - 300 Employee
    • Senior Host Responsibility Coordinator
      • Nov 2004 - Nov 2006

      Excellence in Customer and Client Services, Change Management, Leadership, Training, Project Management, Strategic Negotiation Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL. Excellence in Customer and Client Services, Change Management, Leadership, Training, Project Management, Strategic Negotiation Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL.

    • Australia
    • Hospitality
    • 200 - 300 Employee
    • Security/Training and Development Manager for Security and Surveillance Services
      • 2001 - 2004

      Leadership, Regulatory Compliance, Research, and Investigations. Learning and Development, E-Learning, Change Management, Recruitment Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL. Leadership, Regulatory Compliance, Research, and Investigations. Learning and Development, E-Learning, Change Management, Recruitment Key Stakeholders: SkyCity Auckland, Adelaide, Darwin. Independent Gambling Authority, Adelaide City Council, SAPOL.

Education

  • Skills Certified Australia - Sydney Head Office - RTO SRI - 32373
    Diploma of Leadership and Management - BSB50420, Organisational Leadership
    2023 -
  • ASC Training & Development - asctraining.com.au - Level 2, 5 Leigh Street, Adelaide South Australia 5000 - (08) 8410 2627
    Cert IV in Training and Assessment - TAE40116, Training and Development
    2023 - 2023
  • Auctus Business Training and Consulting
    TAEDES502 - Design and develop learning resources, Higher Education/Higher Education Administration
    2019 - 2019
  • Time Education & Training Pty Ltd
    Certificate IV in Training and Assessment TAE40110 + LLN, Learning and Development
    2015 - 2015
  • Australian Institute of Management South Australia
    Certificate IV in Assessment and Workplace Training, Learning and Development
    2009 - 2009
  • Business SA
    Certificate IV in Business, Frontline Management, Business Administration and Management, General
    2005 - 2005
  • Concordia University
    Bachelor's Degree - Montreal Quebec Canada, Arts and Multimedia
    1992 - 1995
  • CEGEP - John Abbott College - Montreal Quebec Canada
    Diploma of Arts - Collège D'enseignement General et Professionnel, Montreal Quebec Canada, Arts and Humanities
    1989 - 1992

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