Volunteer

• Feb 2022 - Present

Currently volunteering for GiGi’s Playhouse. So fulfilling to my heart and soul. Currently volunteering for GiGi’s Playhouse. So fulfilling to my heart and soul.

Retired

• Oct 2021 - Mar 2022

IT Process Architect

• Oct 2018 - Sep 2021

IT Section Manager

• Dec 2016 - Oct 2018

IT Section Manager for Software Quality Assurance Teams

IT Team Leader

• Jan 2014 - Nov 2016

IT Software Quality Assurance Team Leader

Test Manager for Strategic Bank Projects

• Jun 2013 - Jan 2014

Test Manager for one of BB&T's largest strategic projects to implement improvements to their Commercial Lending platform of products.• Primary liaison between the Project Office and the involved IT Line of Businesses as it relates to the quality and testing activities for projects. • Engages the QA Leads as their primary communication and coordination connections to all IT Line of Businesses. • Focuses horizontally across the IT Line of Businesses spectrum and ensures the total test effort is properly coordinated and integrated to address project testing and quality goals. • Verify high level design documents are in the appropriate repository. • Liaise with Onshore/Offshore Test Analyst/Lead to get the status of offshore activities. • Determine test types to be performed and act as liaison with teams that execute performance, network bandwidth and penetration / vulnerability testing for support. • Works with the QA Analysts and Test Leads to develop the Test Strategy and Master Test Plan for the project. • Monitors the progress of SIT and UAT testing activities including planned integration testing. Works with test teams to help plan and coordinate the end to end integration test plans. • Mentors QA Leads on the expectations of test case development instructions for Test Analyst and Testers. • Conducts Test Status meetings as needed during testing levels (SIT and UAT). • Interact with Development Lead in exchanging status and resolving all concerns and issues. • Responsible for Defect Management. • Delivery Tracking for Testing. Provide status and resolve all concerns and issues with Project Manager. • Review Metrics gathering. Review test results from SIT and UAT with end-users including procedures for tracking and root cause analysis. • Produces Test Summary Reports at the end of testing. Show less

Quality Assurance Lead / IT Systems Specialist

• Apr 2010 - Jun 2013

Responsible for overall system integration testing efforts within the Online Digital Channel on multiple concurrent projects (Online Mortgage, Home Equity Loan/Line, Credit Card, Auto Insurance Quotes). Developed and managed four teams with on/off shore resource staff. Conducted risk mitigation. Implemented process driven quailty assurance improvements. Worked closely with development, product owners/managers, analysts and testing resources. Planned and managed manual and automated testing scope to ensure system integration tests were completed and ensured deliverly of quality products.• Assumed overall responsibility for the management of assigned business, functional and technical application area. Consulted with Line of Business/Development organizations to create development/test processes.• Set up and facilitated review sessions (requirements, design, code, test, and defect).• Devised and modified procedures to solve the most complex technical problems related to testing, performance, metrics, traceability, capacity and limitations.• Managed QA teams and testing efforts for 5 ongoing concurrent projects.• Developed test strategies and processes. • Worked with vendors, monitoring and reporting on quality issues.• Monitored, analyzed, and reported on multiple projects to ensure they are in accordance with defined project standards. Show less

Business Analyst/Technical Writer via TPS, Inc

• Oct 2008 - Jul 2009

(Multiple contract extensions; position through TPS, Inc.) Business Analyst/Technical Writer •Provided Business Analysis by performing gap-analysis and interviews for business rules, system design, and software requirements using Agile methodology •Developed and wrote business rules, working design spec, use cases, and requirement documents for a new web-based Maintenance of Certification system and MOC Quality Improvement Project Tracking system •Managed the Board’s system documentation in a central server location •Created and wrote system Help documentation •Conducted detailed system testing Show less

System Support Team Leader/Business Analyst

• Apr 2006 - Oct 2008

(Multiple contract extensions and promotions with additional duties; position through Collabera) System Support Team Leader - November 2007 to October 2008 •Managed Team of 20 members supporting Wachovia’s web based Impact loan origination and CRM system •Supported bi-weekly system updates, monthly and quarterly releases, continual company wide roll-outs •Developed, wrote, and implemented internal processes and procedures •Managed Team scheduling and resources •Successfully improved morale and continue team motivation though a changing environment •Conducted productivity reviews, encourage knowledge growth and recommend improvement opportunities •Led Team to consistently meet or exceed system support and customer service goals •Provided process improvement and resource management recommendations to Leadership Business Technology Business Analyst - April 2006 to November 2007 •Facilitated 15+ UAT sessions for Impact, Wachovia’s web based loan origination system •Created and wrote detailed test/training requirements, scenarios and scripts •Assisted with coordination of testers, logistics and materials for the UAT sessions •Created and communicated detailed UAT status reports and tracking of testing efforts •Identified and reported system issues, wrote requirements for future system enhancements •Created and performed system Production Validation testing •Provided Tier 2 support for Wachovia’s Impact CRM Lead/Loan Management system •Wrote and maintained multiple resource documents for the investigation and resolution of support issues •Analyzed and resolved Tier 1 escalated issues or escalate to IT or Business Partners Show less

Operations System Analyst

• Aug 2003 - Feb 2006

(Multiple extended contracts; position through Insight Global) Operations Systems Analyst •Coordinated multiple web based Mortgage Underwriting systems between Underwriting Operations and IT •Performed analysis to fully identify Business needs and continual enhancements for mortgage loan systems including AccessPlus •Communicated user needs effectively with Underwriting Operations, Marketing, Billing, Legal, and IT •Developed and wrote detailed system specifications, test plans and test cases •Executed detailed QA testing •Coordinated User Acceptance Testing by users in multiple site locations •Assisted in development and writing of training materials •Provided technical support for users and resolve issues in the production environment Show less

Senior Business Analyst

• Aug 1997 - Jun 2002

(Multiple employee promotion positions) Senior Business Analyst - International System Strategy - April 2000 to June 2002 Business Analyst - International System Strategy - April 1999 to April 2000 •Lead Business Analyst for international customer service order management groups located in the United States, United Kingdom, and Netherlands •Facilitated client meetings to analyze requirements for new and existing applications •Coordinated, facilitated and developed materials for UAT sessions •Managed multiple company wide strategic projects in addition to short-term solution web based systems •Wrote and standardized system documentation and materials – A&D, Test Cases, Requirements, Test scripts, On-line Help, Training, and Implementation plans •Conducted system training and provided Tier 2 and 3 support •Team Lead for management of departmental resources and trained new employees •Provided Quality Assurance for web-based applications via test case development, testing and implementation Show less