Helpline Manager

• Apr 2020 - Present

Director

• Jan 2021 - Present

Helpline Responder

• Mar 2019 - Apr 2020

Course Coordinator

• Sep 2020 - Jul 2021

PCB Design School is a start-up organisation aiming to provide Electronic Engineers across the country with training in printed-circuit board design. • Creation of course content and materials to an accreditation standard. • Attaining customers through B2B and B2C marketing. • Digital marketing • Maintaining a database and event organisation PCB Design School is a start-up organisation aiming to provide Electronic Engineers across the country with training in printed-circuit board design. • Creation of course content and materials to an accreditation standard. • Attaining customers through B2B and B2C marketing. • Digital marketing • Maintaining a database and event organisation

Skincare Specialist

• Nov 2017 - Aug 2020

My interest in beauty lead to a role within the beauty sector for the fastest growing skincare brand where I was one of the original members of the Colchester branch, so assisted in growth of the business from day one. • Management of the counter, including completing rotas, GDPR compliant paperwork and CRM. • Creating brand awareness through organising events, local B2B marketing and PR. • Achieving and setting personal and business targets and KPI’s, including opening store cards and email collection by maintaining a high level of product, service knowledge and excellent customer service skills, as evidenced by a number of WOW’s – positive feedback from customers.

Tutor

• Nov 2013 - Jan 2018

Tutoring students from KS1 – KS4 in English, Maths and Science. • Administering assessments to determine students’ progress • Communicating with parents and teachers to maintain lesson plans and teaching materials relating to the students’ individual needs and goals Tutoring students from KS1 – KS4 in English, Maths and Science. • Administering assessments to determine students’ progress • Communicating with parents and teachers to maintain lesson plans and teaching materials relating to the students’ individual needs and goals

Retail Assistant

• Feb 2017 - Nov 2017

I worked the early morning stock replenishment shift at a new store, working through and setting up for important events including the stores first trading day. • Maintaining a knowledge of fashion in order to effectively merchandise and assist customers with personal shopping • Stock management through replenishment and stock checks • Till operation I worked the early morning stock replenishment shift at a new store, working through and setting up for important events including the stores first trading day. • Maintaining a knowledge of fashion in order to effectively merchandise and assist customers with personal shopping • Stock management through replenishment and stock checks • Till operation

Apprentice Parts Advisor

• Sep 2015 - Jan 2016