Experience

Apprentice.io

• United States
• Software Development
• 100 - 200 Employee

• Product Training Specialist

  • Dec 2021 - Jan 2023

  Remote - Delivered proprietary software (Tempo; pharmaceutical manufacturing execution system [MES]) training and demonstrations, in-person and virtually, to global clients and prospects, ranging from individual contributor to C-suite, from beginner to advanced system functionality - Served as Lead Trainer for proprietary telecommunications software (Tandem), including developing and maintaining training materials, scheduling training sessions, and communicating with stakeholders regarding software… Show more - Delivered proprietary software (Tempo; pharmaceutical manufacturing execution system [MES]) training and demonstrations, in-person and virtually, to global clients and prospects, ranging from individual contributor to C-suite, from beginner to advanced system functionality - Served as Lead Trainer for proprietary telecommunications software (Tandem), including developing and maintaining training materials, scheduling training sessions, and communicating with stakeholders regarding software updates and releases - Produced (from analysis to publication, using ADDIE and other instructional design best practices) asynchronous curriculum of video and text resources for proprietary telecommunications software (Tandem), reducing trainer-led instruction requirements and increasing adoption rates - Collaborated with fellow trainer to propose new client training model to CEO and other stakeholders, reducing implementation timeline; partnered with trainer, instructional designer, and SMEs to design, develop, and deliver proposed curriculum to clients - Increased internal L&D team meeting efficiency, project update cadence, and team cohesiveness by introducing team meeting note-taking process with shared agenda template and Monday board - Led internal L&D administrative alignment project across all L&D functions (trainers, designers, and technical writers), reducing risk of misplacing assets and increasing resource transparency - Expanded onboarding resources for incoming L&D teammates to accelerate ramp up time, including department, company, and industry knowledge - Delivered internal product training and demonstrations to Sales and Customer Success teams to support enablement program - Delivered Apprentice Product Suite training to new team members during onboarding process Show less



CrossBorder Solutions

• Learning And Development Specialist

  • Dec 2020 - Aug 2021

  United States - Supported all L&D functions with ongoing administrative, technical, program, and logistical expertise - Served as primary L&D contact for internal clients, hiring managers, and New Hires - Developed and implemented three-day New Hire Experience with Manager of L&D; delivered program, distributed materials, and provided back-end support for 260+ New Hires (individual contributor to executive) globally from January - August 2021 - Developed, implemented, and supported workplace… Show more - Supported all L&D functions with ongoing administrative, technical, program, and logistical expertise - Served as primary L&D contact for internal clients, hiring managers, and New Hires - Developed and implemented three-day New Hire Experience with Manager of L&D; delivered program, distributed materials, and provided back-end support for 260+ New Hires (individual contributor to executive) globally from January - August 2021 - Developed, implemented, and supported workplace behavioral assessment program rollout to entire CrossBorder (XBS) team and every New Hire (DiSC) - Assisted training team with development and delivery of professional skills series for entry level employees - Assisted Head of Global Learning, Leadership Coach, and Manager of L&D with development of leadership competency framework and XBS cultural norms training program for mid-level managers - Developed and implemented internal process management cadence for L&D team - Coordinated with HR, Recruiting, Operations, and IT stakeholders to refine, formalize, and document New Hire onboarding process - Generated learner status reports from and monitored and maintained critical components within the learning management system, eloomi - Created SharePoint site for L&D team in conjunction with Head of Global Learning with focus on project management transparency and remote team member support Show less



Lock & Key Team Brokered by eXp Realty

• United States
• Real Estate
• 1 - 100 Employee

• Listing Manager | Admin Ninja

  • Oct 2020 - Dec 2020

  Clearwater, Florida, United States - Responsible for managing life cycle of residential listing, from before listing agreement was signed with client to after closing documents were signed by all parties, with the utmost attention focused on ensuring compliance and delivery of excellent customer service - Communicated and strategized with senior leadership to ensure entire leadership team was communicating effectively and team behaviors and projects were in alignment with overall vision - Refined existing and necessary… Show more - Responsible for managing life cycle of residential listing, from before listing agreement was signed with client to after closing documents were signed by all parties, with the utmost attention focused on ensuring compliance and delivery of excellent customer service - Communicated and strategized with senior leadership to ensure entire leadership team was communicating effectively and team behaviors and projects were in alignment with overall vision - Refined existing and necessary processes to ensure compliance with real estate industry regulations and best practices while maintaining and exceeding initial level of front- and back-end service experience for clients and agents of Lock & Key Realty - Developed an automated system to augment existing processes with a focus on integration of existing programs and reduction in cost- and time-sinks - Championed a culture of trust and transparency so that all team members were able to achieve their full potential, in and outside the work place - Managed office supplies, vendor relationships, office relocations, and any other admin-related challenges Show less



The Florida Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Education Volunteer Supervisor

  • Oct 2019 - Oct 2020

  Tampa, FL - Responsible for 102% growth in Education Volunteer Program over four years - Developed, implemented, and oversaw Student Environmental Action League, a youth-led initiative with 36 members to increase student engagement with the Aquarium’s mission and conservation work - Implemented and lead internal Diversity Working Group, a cross-departmental diversity and inclusion initiative - Managed recruitment, selection, training, scheduling, guidance, retention, continuing education, and… Show more - Responsible for 102% growth in Education Volunteer Program over four years - Developed, implemented, and oversaw Student Environmental Action League, a youth-led initiative with 36 members to increase student engagement with the Aquarium’s mission and conservation work - Implemented and lead internal Diversity Working Group, a cross-departmental diversity and inclusion initiative - Managed recruitment, selection, training, scheduling, guidance, retention, continuing education, and recognition of service for all Learning Department Volunteers, including Adults and Teens, Junior Educators, offsite touch habitat, Community Outreach, and Awareness Day Events - Continued to excel in delivery of Education Volunteer Coordinator responsibilities (below)

• Education Volunteer Coordinator

  • Feb 2016 - Oct 2019

  Tampa, FL - Coordinated all aspects of the Education Volunteer Program in alignment with internal policies, AZA Volunteer Management Committee Best Practices, and labor guidelines - Developed, maintained, and updated handbook, staff and Volunteer reference materials, position descriptions, and standard operating procedures on a quarterly and annual basis - Delivered regular needs assessment to anticipate organizational and departmental needs - Worked closely with internal stakeholders in several… Show more - Coordinated all aspects of the Education Volunteer Program in alignment with internal policies, AZA Volunteer Management Committee Best Practices, and labor guidelines - Developed, maintained, and updated handbook, staff and Volunteer reference materials, position descriptions, and standard operating procedures on a quarterly and annual basis - Delivered regular needs assessment to anticipate organizational and departmental needs - Worked closely with internal stakeholders in several departments to ensure consistent Volunteer experience and implementation of protocols and standards and to ensure training opportunities, performance expectations, and continuing education programs are comparable for Volunteers and staff - Expanded Aquarium’s annual Day of Discovery programming for children with sensory processing disorders, coordinated with internal and external partners to ensure success of event - Developed and deployed: - First Annual Aquarium Volunteer Experience Survey - Evaluation of Education Volunteer experience in training classes - Training for first class of off-site Education Volunteers

• Exhibit Educator/Sleepover Staff

  • Jan 2013 - Feb 2016

  Tampa, Florida, United States - Trained new team members on all Education Department programs, protocols, and expectations - Delivered all programs with attention to safety and detail and focus on excellent customer service - Worked in coordination with Tampa Port Authority leadership to research and develop new reference material for Port Tour to ensure accurate information and consistent delivery of tour - As sleepover staff, educated and supervised groups of up to 150 children and adults overnight - Served as… Show more - Trained new team members on all Education Department programs, protocols, and expectations - Delivered all programs with attention to safety and detail and focus on excellent customer service - Worked in coordination with Tampa Port Authority leadership to research and develop new reference material for Port Tour to ensure accurate information and consistent delivery of tour - As sleepover staff, educated and supervised groups of up to 150 children and adults overnight - Served as point of contact for Education team



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Server/Hostess

  • May 2010 - Dec 2016

  Warner Robins, GA; Thorton, CO; Clearwater, FL Trained staff at Colorado and Florida locations on newly implemented computerized table management system, provided excellent service to guests, managed guest list and wait times on busiest holidays, responsible for opening and closing responsibilities as hostess and server, assigned to large party sections regularly.



Lake Jackson Animal Hospital

• United States
• Security and Investigations
• 1 - 100 Employee

• Kennel Manager

  • May 2008 - Aug 2009

  Tallahassee, Florida Managed intake and assignment of dogs and cats to kennel facility, trained incoming kennel staff, rotated animals as needed for elimination and exercise, maintained resources (kennels, laundry, belongings, runs, yard, bathing apparatus, etc.), assisted with blood draws and x-rays of patients, administered medications and supplements at direction of owners and veterinarian.