Experience

Tai Software

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Technical Solutions Specialist

  • Apr 2022 - Present

  • Address and resolve software system issues that impact daily customer experience through the ticketing system, phone calls, or meetings. • Design and implement tailored SQL queries to generate personalized reports for clients, optimizing for their unique requirements and preferences. • Customize customer content templates using HTML and CSS to meet their specific requirements. • Conduct system stress tests and replicate customer issues to optimize the system for ease of use. • Troubleshoot API integrations by reviewing API requests and responses in the database using SQL queries. • Provide customer feedback to the production team through Savio and create JIRA tickets on current bugs affecting the system. Show less



ACG GREEN GROUP, INC.

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Logistics Specialist

  • Apr 2021 - Mar 2022

  • Prepare and oversee units for shipment upon receiving orders. • Create Bill of Ladings and Shipping Labels for warehouse workers to process. • Manage top sales channel accounts, including Amazon, Overstock, and Home Depot. • Ensure shipments are sent out by required ship by dates through the management of various sales channels. • Update tracking and invoicing for sales orders immediately after shipping carriers load them into the trailer. • Prepare and oversee units for shipment upon receiving orders. • Create Bill of Ladings and Shipping Labels for warehouse workers to process. • Manage top sales channel accounts, including Amazon, Overstock, and Home Depot. • Ensure shipments are sent out by required ship by dates through the management of various sales channels. • Update tracking and invoicing for sales orders immediately after shipping carriers load them into the trailer.



McCroskey Legal

• Tustin, California, United States

• Data Entry Specialist

  • Dec 2020 - Apr 2021

  • Manage client online accounts by inputting active accounts into the company's cloud spreadsheets and sending updates on client matters. • Manage client matters by entering relevant information from correspondences they forward. • Manage QuickBooks for the CEO to ensure that all matters that have been paid for have accurate labels. • Manage client online accounts by inputting active accounts into the company's cloud spreadsheets and sending updates on client matters. • Manage client matters by entering relevant information from correspondences they forward. • Manage QuickBooks for the CEO to ensure that all matters that have been paid for have accurate labels.



Accurate Background

• United States
• Human Resources Services
• 700 & Above Employee

• Adjudication

  • Sep 2017 - Mar 2020

  • Efficiently retrieved and reviewed relevant documents in compliance with legal requirements and company procedures to accurately enter applicants' history into the company system. • Carefully followed guidelines and rules to give a final score to background checks before closing and sending them to clients and candidates. • Demonstrated effective communication skills and familiarity with court system terminology to obtain additional information as needed. • Efficiently retrieved and reviewed relevant documents in compliance with legal requirements and company procedures to accurately enter applicants' history into the company system. • Carefully followed guidelines and rules to give a final score to background checks before closing and sending them to clients and candidates. • Demonstrated effective communication skills and familiarity with court system terminology to obtain additional information as needed.