Experience

PrettyLittleThing.com

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• Lead Quality Assurance Analyst

  • Aug 2021 - Present

  Manchester, England, United Kingdom

• Senior Quality Assurance Analyst

  • Aug 2020 - Jul 2021

  Manchester, England, United Kingdom

• QA Analyst

  • Jun 2019 - Jul 2020

  Manchester, Greater Manchester, United Kingdom Fast paced agile project environment, working to scrum methodology. > Integration, system and acceptance testing. A general overview of software and systems i use and test day to day: > Front End - Web (Desktop, Tablet & Mobile), App (Tablet & Mobile) > OS and Android > Warehouse Management service > Amazon Web Services - SQS, SNS, Dynamo DB & Lambda > Warehouse Management System - JDA > Akeneo > Magento > Emarsys >… Show more Fast paced agile project environment, working to scrum methodology. > Integration, system and acceptance testing. A general overview of software and systems i use and test day to day: > Front End - Web (Desktop, Tablet & Mobile), App (Tablet & Mobile) > OS and Android > Warehouse Management service > Amazon Web Services - SQS, SNS, Dynamo DB & Lambda > Warehouse Management System - JDA > Akeneo > Magento > Emarsys > Order Management Service > Quote Management Service > Discount Management Service > Avalara scripting for Nexus Tax > Middleware > Fredhopper > jira/Confluence



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Logistics test analyst

  • Jul 2017 - May 2019

  Rochdale, Greater Manchester, United Kingdom Warehouse Management Systems Selektron and Matflo - Software testing and User acceptance testing (UAT) As well as process Improvement and Process Mapping logistics and supply chain. SME for Warehouse E-commerce Department involved in the Planning, and Development, Testing and implementation of warehouse E-commerce system changes and process improvements. FAT/web ex overviews, Develop UAT and ST Test Suites, Regression Suites and End to end Suites. Carry out testing and effectively… Show more Warehouse Management Systems Selektron and Matflo - Software testing and User acceptance testing (UAT) As well as process Improvement and Process Mapping logistics and supply chain. SME for Warehouse E-commerce Department involved in the Planning, and Development, Testing and implementation of warehouse E-commerce system changes and process improvements. FAT/web ex overviews, Develop UAT and ST Test Suites, Regression Suites and End to end Suites. Carry out testing and effectively communicate issues and concerns to developers, designers, IT, projects and other business areas, maintain and manage the Defect process. Excellent time management, working on multiple projects at any one time both BAU and Major. Passionate individual with 5 years + ecommerce warehouse experience. Effective communicator with a spark to challenge when needed.

• Ecommerce Operations/Projects

  • Feb 2017 - Jul 2017

  ROCHDALE Accountable for the running of our Internet (Outdoors) dept. including Blacks, Millets, Ultimate Outdoors Fascia's. Step up into the E-commerce Operational Supervisor role when needed. I have been heavily involved in Change management using a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. The changes are across the whole DC. Include large processes that effect the main of the DC, stores… Show more Accountable for the running of our Internet (Outdoors) dept. including Blacks, Millets, Ultimate Outdoors Fascia's. Step up into the E-commerce Operational Supervisor role when needed. I have been heavily involved in Change management using a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. The changes are across the whole DC. Include large processes that effect the main of the DC, stores and the customers experience. From investigation/analysis to resolution and implementation. Currently helping manage the DC comms board roll out. The focus has been on the wider impacts of change, particularly on staff and how they, as individuals and teams, move from the current situation to the new one. The change's include process changes, systemic changes and SOP changes. Liaising with people of all levels including Health and Safety and helping to resolve any issues as they arise. • Advanced Knowledge of WMS and Stock Systems such as Shogun. • Change Management and process improvement. • Excellent problem solving and decision making • Working under pressure to SLA’s and KPI objectives. • Excellent Excel, Outlook, Word, Publisher and PowerPoint • Approachable • Excellent Communication and listening skills (Team Brief, KPI reports, Staff registers) • Disciplinary Procedures conduct and performance related. • Attendance Management • Staff Appraisals/review (KPI’s, Training, development plans) • Resourceful and adaptable • Leadership and team development skills • Analysing, extracting and inputting information • Able to distribute work fairly within a team

• E-commerce Operations Supervisor

  • Oct 2016 - Feb 2017

  Rochdale, Greater Manchester, United Kingdom Supervisor for the JD sports internet, Printing and Embroidery, Bulk, Despatch and QC departments. I had 200+ staff across the departments, 4 Problem Solvers, 6 Team Leaders. Responsible for overseeing a wide variety of warehouse activities receiving inventory, and associated records, picking, packing and shipping. People management responsibilities include training, planning and assigning daily work, performance management. HR related responsibilities including absence management… Show more Supervisor for the JD sports internet, Printing and Embroidery, Bulk, Despatch and QC departments. I had 200+ staff across the departments, 4 Problem Solvers, 6 Team Leaders. Responsible for overseeing a wide variety of warehouse activities receiving inventory, and associated records, picking, packing and shipping. People management responsibilities include training, planning and assigning daily work, performance management. HR related responsibilities including absence management, return to works, long term sick and Kronos management system. I run various reports regarding performance, KPI, cost per unit, rejects, PAB board. Ensuring all activity is in accordance with approved S.O. P’s and to the highest Quality Standards Liaising with other colleagues and departments within the business, contractors and 3rd party company’s when required. Attending ops meetings daily and providing any information where required.

• E-commerce Operations Team Leader

  • Nov 2014 - Sep 2016

  Rochdale, United Kingdom I was mainly accountable for the running of Internet Despatch, and Internet Outdoors depts., but I was also involved in Internet picking, packing, customization and gift cards and on occasion I would run the QC department if needed. Within this role I helped manage the day to day running of the dept. and staff. I have helped improve, implement and create standard operating procedures for various roles on the internet dept. but mainly for the Internet Problem Solver Role and the ‘DU FINISH… Show more I was mainly accountable for the running of Internet Despatch, and Internet Outdoors depts., but I was also involved in Internet picking, packing, customization and gift cards and on occasion I would run the QC department if needed. Within this role I helped manage the day to day running of the dept. and staff. I have helped improve, implement and create standard operating procedures for various roles on the internet dept. but mainly for the Internet Problem Solver Role and the ‘DU FINISH PROCESS’ on the despatch department which enabled us to track all parcels saving JD Sports Fashion PLC thousands in lost revenue. • Staff review (KPI’s, Training, Performance Evaluation) • Disciplinary (File Note, understanding the company policy) • Attendance Management (Time Keeping) • Liaising with Training Dept. (Training Requests, SOP Updates) • Communication (Team Brief, End of Shift KPI reports, Staff registers) • Managing the workload (Software such as WMS, Shogun, Microsoft Office, Aurora, CSR, MESH) • Time Management and Productivity (Working to SLA’s and KPI’s) • Excellent Problem Solving • Liaise with customer services and store managers • Liaise with other departments including control room, Main Dispatch, and Bulk. • Health and Safety and 5s working standards • Quality checks and Audits • Liaising with P & H Transport, HEMRES, DPD and UKMAIL ensuring that we have the correct collections for current volumes. Organisation skills, problem solving and the ability to work under pressure are invaluable in this role.

• E-commerce Operations Problem Solver

  • May 2014 - Nov 2014

  Rochdale, United Kingdom I am trained in all processes and jobs within the internet department. Investigating queries or inaccurate stock information to ensure that customers receive the right stock, and resolving any process problems within the department and any general departmental issues. This role requires liaising with different departments within the warehouse to ensure stock is ready, so orders are sent out on time to meet Service Level Agreements and by priority. I am responsible for watching the work flow… Show more I am trained in all processes and jobs within the internet department. Investigating queries or inaccurate stock information to ensure that customers receive the right stock, and resolving any process problems within the department and any general departmental issues. This role requires liaising with different departments within the warehouse to ensure stock is ready, so orders are sent out on time to meet Service Level Agreements and by priority. I am responsible for watching the work flow through the department, liasing with Customer Services for BANK, JD SPORTS, SCOTTS, SIZE?, ARK, BLACKS, MILLETS, ULTIMATE OUTDOORS and more. All the above Retailers are part of the JD Group. Computer and Problem Solving Skills are essential in this role, using the Warehouse Management System, shogun, CSR, and Aurora software mediums, as well as patience and the ability to work in a high pressure environment to targets.

• BANK Ambassador/Problem Order Processor for Distribution Center

  • Feb 2014 - May 2014

  Rochdale, United Kingdom Full time Contract - Working within the Receiving Department of JD Sports Warehouse, Kingsway. Involving liaising with different sectors within the company, to ensure stock is receipted into the warehouse correctly when delivered from suppliers. solving any stock issues as they arise, good Knowledge of warehouse operations and (WMS) the Warehouse Management System are essential in this role as well as shogun, microsoft office (excel, word,outlook).

• E-commerce Operations Warehouse Operative/Problem Solver

  • Jun 2013 - Feb 2014

  Rochdale, lancashire Trained in all processes and jobs within the Internet department as a problem solver my role was ensuring that the department runs efficiently and smoothly. Investigating queries or inaccurate stock information to ensure that customers receive the right stock, and fixing any problems within the processes, this requires liaising with different departments within the warehouse to get stock ready so orders are sent out on time to meet SLA deadlines. Responsible for watching the work flow through… Show more Trained in all processes and jobs within the Internet department as a problem solver my role was ensuring that the department runs efficiently and smoothly. Investigating queries or inaccurate stock information to ensure that customers receive the right stock, and fixing any problems within the processes, this requires liaising with different departments within the warehouse to get stock ready so orders are sent out on time to meet SLA deadlines. Responsible for watching the work flow through the department and releasing orders using software mediums such as WMS and shogun, ensuring that orders are processed in order of priority. I also was employee of the month for December 2013