Monica Turner, PMP, CSM, ITIL v3
Delivery Manager at Acorio- Claim this Profile
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Topline Score
Bio
Karina Klever
By far one of the best Engagement Managers I’ve ever worked with! Monica is the epitome of the skills needed to maintaining a project on track. Monica relentlessly drives a project to completion. She is meticulously organized and her projects come alive in her project plan. There is perpetual follow-up to outstanding items &/or roadblocks. There is constant resource allocation and alignment to scope, timeline, budget. Monica has the graceful balance between being firm yet empathetic with the client and calculates project successes between the two. Monica can multi-task, prioritize, manage risk, consistently report on progress, and facilitate getting help when needed. In addition to really relying on her to
Chaitanya Kishore Kasinadhuni
I had the opportunity to work with Monica for a period of about 7 months from the start to finish of an engagement. She is an incredibly skilled project manager with extreme attention to detail. She has been instrumental in driving all aspects of project forward from client relationship management, schedule specifications to development and delivery operations. An efficient, result oriented and motivated colleague, she has been an asset to the organization and a great manager to work with. It has been a pleasure and I would recommend her for any managerial role she might take up.
Karina Klever
By far one of the best Engagement Managers I’ve ever worked with! Monica is the epitome of the skills needed to maintaining a project on track. Monica relentlessly drives a project to completion. She is meticulously organized and her projects come alive in her project plan. There is perpetual follow-up to outstanding items &/or roadblocks. There is constant resource allocation and alignment to scope, timeline, budget. Monica has the graceful balance between being firm yet empathetic with the client and calculates project successes between the two. Monica can multi-task, prioritize, manage risk, consistently report on progress, and facilitate getting help when needed. In addition to really relying on her to
Chaitanya Kishore Kasinadhuni
I had the opportunity to work with Monica for a period of about 7 months from the start to finish of an engagement. She is an incredibly skilled project manager with extreme attention to detail. She has been instrumental in driving all aspects of project forward from client relationship management, schedule specifications to development and delivery operations. An efficient, result oriented and motivated colleague, she has been an asset to the organization and a great manager to work with. It has been a pleasure and I would recommend her for any managerial role she might take up.
Karina Klever
By far one of the best Engagement Managers I’ve ever worked with! Monica is the epitome of the skills needed to maintaining a project on track. Monica relentlessly drives a project to completion. She is meticulously organized and her projects come alive in her project plan. There is perpetual follow-up to outstanding items &/or roadblocks. There is constant resource allocation and alignment to scope, timeline, budget. Monica has the graceful balance between being firm yet empathetic with the client and calculates project successes between the two. Monica can multi-task, prioritize, manage risk, consistently report on progress, and facilitate getting help when needed. In addition to really relying on her to
Chaitanya Kishore Kasinadhuni
I had the opportunity to work with Monica for a period of about 7 months from the start to finish of an engagement. She is an incredibly skilled project manager with extreme attention to detail. She has been instrumental in driving all aspects of project forward from client relationship management, schedule specifications to development and delivery operations. An efficient, result oriented and motivated colleague, she has been an asset to the organization and a great manager to work with. It has been a pleasure and I would recommend her for any managerial role she might take up.
Karina Klever
By far one of the best Engagement Managers I’ve ever worked with! Monica is the epitome of the skills needed to maintaining a project on track. Monica relentlessly drives a project to completion. She is meticulously organized and her projects come alive in her project plan. There is perpetual follow-up to outstanding items &/or roadblocks. There is constant resource allocation and alignment to scope, timeline, budget. Monica has the graceful balance between being firm yet empathetic with the client and calculates project successes between the two. Monica can multi-task, prioritize, manage risk, consistently report on progress, and facilitate getting help when needed. In addition to really relying on her to
Chaitanya Kishore Kasinadhuni
I had the opportunity to work with Monica for a period of about 7 months from the start to finish of an engagement. She is an incredibly skilled project manager with extreme attention to detail. She has been instrumental in driving all aspects of project forward from client relationship management, schedule specifications to development and delivery operations. An efficient, result oriented and motivated colleague, she has been an asset to the organization and a great manager to work with. It has been a pleasure and I would recommend her for any managerial role she might take up.
Credentials
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Certified ScrumMaster® (CSM®)
Scrum Alliance®Feb, 2020- Nov, 2024 -
ITIL® 2011 Foundation
AXELOS Global Best Practice -
Project Management Professional (PMP)
Project Management Institute -
ServiceNow Certified System Administrator
ServiceNow
Experience
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Acorio
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Delivery Manager
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Apr 2020 - Present
Oversee the delivery of services to customers ensuring a high level of service performance is attained. Provide leadership support to resolve impediments to progress and elevated challenges. Manage and motivate teams to earn and maintain high customer satisfaction. Oversee the delivery of services to customers ensuring a high level of service performance is attained. Provide leadership support to resolve impediments to progress and elevated challenges. Manage and motivate teams to earn and maintain high customer satisfaction.
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Acorio
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Engagement Manager
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Apr 2018 - Dec 2019
Lead consultants, partner, and client teams in delivering cloud products and services that enable our clients to realize their business objectives. Work collaboratively to remove constraints, bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our clients across all industries. Accountable for strengthening client relationships and the financial health for a portfolio of projects. Perform in an advisory role to the client and the internal team to ensure quality and satisfaction. Aid in the development and training of Engagement Managers.
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Senior IT Project Manager / Consultant
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2007 - Dec 2019
Provide remote and on-site project management services to clients in need of technical and operational project management support. Direct cross-functional, diverse project teams consisting of vendors, contractors, internal resources, application teams, systems administrators, and additional members as needed. Provide remote and on-site project management services to clients in need of technical and operational project management support. Direct cross-functional, diverse project teams consisting of vendors, contractors, internal resources, application teams, systems administrators, and additional members as needed.
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Alcor Solutions, Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Engagement Manager
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Aug 2017 - Apr 2018
Lead engagement teams in the successful delivery of ServiceNow solutions and services using waterfall and agile methodologies. Responsible for managing all stages of the project lifecycle and meeting or exceeding required business outcomes in terms of scope, deliverables, budget and client satisfaction. Cultivate a long-term role as trusted advisor through effective communications, understanding the customer’s business and managing the overarching problem-solving framework.Contribute to defining and improving methodologies and assets within the Delivery Services Team.
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Cottage Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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IT Project Manager
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2015 - 2015
Led teams in implementation of clinical / business applications and technical migrations. Developed and closely monitored detailed project plans, schedules, test plans, training, and team / executive communications. Coordinated and facilitated go-live readiness / implementation. Led teams in implementation of clinical / business applications and technical migrations. Developed and closely monitored detailed project plans, schedules, test plans, training, and team / executive communications. Coordinated and facilitated go-live readiness / implementation.
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Sansum Clinic
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United States
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Medical Practices
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500 - 600 Employee
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Information Security Analyst - Supervisor / Help Desk Supervisor / Decision Support Analyst
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2004 - 2014
Promoted to Help Desk Supervisor and Information Security Analyst from Decision Support Analyst for technical aptitude and results. Managed projects related to hardware deployment, business intelligence, customer service, financial, and business application upgrades. Co-managed efforts to develop the Clinic’s Business Continuity / Disaster Recovery Plan.Supervised a team of computer operators and level 1 technicians. Provided on-call, after-hours application support of critical issues. Key contributor of practice management system upgrade to include testing and go-live readiness.
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GE HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Implementation Consultant
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1999 - 2004
It was in this role that I grew well-versed in the phases of software implementation: scope, design, build, test and go-live.I supported three (3) products during my tenure: Analyzer (business intelligence), Web Framework and Referrals. My responsibilities included system configuration, onsite application training, research and resolution of application issues and support 30 days post go-live.Web Framework implementation involved assisting our customers with building the application UI workflow and establishing hierarchical roles/rights based security.As principal Consultant of the business intelligence team, I managed both the functional and technical scheduling aspects of projects. I worked with our customers to identify meaningful KPI’s and build multidimensional data cubes.
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Medical Information / Quality Improvement Coordinator
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1994 - 1998
In 1994, PacifiCare of Texas was a start-up to the region. As Medical Information Coordinator, I developed relationships and procedures with our medical group partners to better facilitate communication of member benefits.As Quality Improvement Coordinator, I designed and built a MS Access database for tracking of quality issues. Created MS Excel reports for presentation to the physician peer review committee. In 1994, PacifiCare of Texas was a start-up to the region. As Medical Information Coordinator, I developed relationships and procedures with our medical group partners to better facilitate communication of member benefits.As Quality Improvement Coordinator, I designed and built a MS Access database for tracking of quality issues. Created MS Excel reports for presentation to the physician peer review committee.
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Education
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Southwest Texas State University
Computer Information Systems -
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The University of Texas at Arlington
Anatomy & Physiology
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