Experience

Kaman's Art Shoppes, Inc

• Entertainment
• 1 - 100 Employee

• Regional Manager

  • Aug 2014 - Present

  Properties in CA/KY/IN/TN Oversee operations at 16 locations in CA, WA, IN and KY for this company that provides the services of specialty artists, photographers and skilled artisans to theme parks and zoos. Mentor and coach each site’s manager. Analyze data, such as average sales/hour and individual/team overviews. • Partner with venues: the Disneyland Resort, Knott's Berry Farm, Legoland, Sea World, Gilroy Gardens, California Great Adventure, the LA County Fair, San Diego Zoo, San Diego Zoo Safari Park, and… Show more Oversee operations at 16 locations in CA, WA, IN and KY for this company that provides the services of specialty artists, photographers and skilled artisans to theme parks and zoos. Mentor and coach each site’s manager. Analyze data, such as average sales/hour and individual/team overviews. • Partner with venues: the Disneyland Resort, Knott's Berry Farm, Legoland, Sea World, Gilroy Gardens, California Great Adventure, the LA County Fair, San Diego Zoo, San Diego Zoo Safari Park, and zoo's in Indianapolis, Nashville, Memphis and Louisville. • Train on Sales, Customer Service and Craft. • Redesigned training process which achieved a dramatic increase in sales, from 14% of overall revenue to over 40%. • Developed new Value-Added Services for the Caricatures Operation. Increased revenue by 3-5% with no additional costs. • Led Advanced Level Training (i.e., Craft Development) for existing staff and improved quality and efficiency of work. • Opened new operations at Holiday World in Santa Claus, Indiana and Six Flags Magic Mountain.

• Contract Manager

  • Jan 2006 - Aug 2014

  Anaheim, California, United States Directed all activities at the company’s flagship account. Interviewed, hired, trained, scheduled and oversaw a staff of 65-90 artists working at 8 steady state locations plus various pop-ups. Managed all standard operational responsibilities, including opening/closing, customer service, sales, cash handling, marketing, inventory, loss prevention, and sales report generation/analysis. • Increased annual sales from under $1 million to $4.5 million. • Reorganized team assignments for… Show more Directed all activities at the company’s flagship account. Interviewed, hired, trained, scheduled and oversaw a staff of 65-90 artists working at 8 steady state locations plus various pop-ups. Managed all standard operational responsibilities, including opening/closing, customer service, sales, cash handling, marketing, inventory, loss prevention, and sales report generation/analysis. • Increased annual sales from under $1 million to $4.5 million. • Reorganized team assignments for Kaman’s operations within the resort, making the team more nimble and scalable. • Planned and instituted new banking and loss prevention. • Honored by Disney with awards for: Operational Excellence, Philanthropic Endeavors, Performance Excellence, “Key to the Magic,” Valued Partner (4 times). ASSISTANT MANAGER (Disneyland) • Partnered with the Manager of 5 steady locations on overseeing all aspects of daily operations. Participated in the entire planning process, as well as all decision making. Generated own sales in addition to regular management functions. (2008 to 2010)



ClexaCon

• United States
• Entertainment Providers
• 1 - 100 Employee

• Executive Director

  • May 2020 - Present

  United States Change leader, successful improvement of community and attendee perception and inspiring volunteer dedication and performance. Perform multiple strategic, PR, planning, negotiating, and administration functions for this annual event with attendees from all 50 states and over 40 countries. Develop communications, virtual events, and social media messaging strategy regarding impacts due to Covid-19. Plan large-scale operational/logistics in coordination with multiple vendors and the host hotel.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Insurance Sales

  • Feb 2005 - Jun 2006

  San Diego, California, United States Sold Property & Casualty and Life Insurance, as well as some commercial lines. Generated own leads and followed up on prepared leads. Cross-sold/bundled coverage to existing clients. Participated in public events, such as street fairs and health fairs to expand client base.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Marketing Assistant; Insurance Sales

  • Apr 2004 - Feb 2005

  San Diego, California, United States Obtained licenses to sell insurance. Networked with local businesses to develop referrals for commercial lines. Assisted the Agent in exceeding sales goals that would accomplish meeting State Farm sales requirements for new agencies. Focus on P&C and Term Life products. Excellent rapport with customers, exceeded sales goals each month.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Insurance Agent

  • Apr 2000 - Apr 2004

  Auto insurance sales at an inbound call center. Licensed to sell auto insurance in over 10 states. Maintained higher than average closing ration and policy retention rates through my ability to quickly build a solid rapport with customers. Also participated in a special re-underwriting project crucial to moving policies into a new system.