Experience

BCS, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Technical Writer

  • Oct 2023 - 3 months

  • Developed and managed Sharepoint pages for the Department of Energy, improving document organization and accessibility for over 30 employees. • Utilized SEO strategies to optimize blog content, leading to a 75% improvement in search engine rankings for government-related keywords. • Collaborated with cross-functional teams to develop a user-friendly interface for online documentation, leading to a decrease in time spent searching for information.



Central Plateau Cleanup Company

• United States
• Environmental Services
• 300 - 400 Employee

• Work Control Planner

  • Dec 2022 - Oct 2023

  Richland, Washington, United States • Spearheaded the creation of detailed planning documents to help secure government approval on proposed nuclear facility builds, successfully verifying regulatory compliance by 100%. • Drove the development of informative visual aids outlining the progress on major projects, increasing contractor comprehension by 17% over a 4-month period. • Managed project to prepare and track milestones, procedures, and safety requirements for 7 nuclear projects with a combined budget of $75M.



Zefr

• United States
• Advertising Services
• 100 - 200 Employee

• Technical Writer

  • Sep 2021 - Dec 2022

  Los Angeles, California, United States • Managed delivery of software documentation to 25+ internal & external stakeholders, resulting in a 35% increase in team productivity. • Developed comprehensive documentation of AI & machine models, growing user engagement by 30%. • Compiled release notes to ensure a smooth transition during product launch and updates, reducing customer churn by 15%.



ServiceTitan

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Mar 2020 - Oct 2021

  Glendale, California, United States • Produced detailed technical documentation for over 500 product features, resulting in a 50% decrease of onboarding time. • Authored & managed membership & inventory software release notes and processes with 98% accuracy across 75 systems, accelerating delivery timelines by 30%. • Constructed training manuals including more than 200 procedures and played an integral role in increasing staff productivity by 15%.



Freelance

• Contract/ Freelance Technical Writer

  • Aug 2017 - Mar 2020

  Orange County, California, United States • Consolidated existing customer-facing documents across 8 departments, resulting in a 25% reduction in editing time. • Developed a library of integration tools & product templates to improve the reuse rate of customer onboarding content by 33%, fostering customer satisfaction & retention. • Established technical authoring processes for 4 contract SaaS companies, streamlining documentation development & reducing manual labor by 80%.



Bechtel National Inc

• United States
• Construction
• 700 & Above Employee

• Technical Writer/ Editor

  • Feb 2018 - Aug 2018

  Richland, Washington



House Framer

• Jr. Framer

  • Sep 2017 - Feb 2018



Energy Northwest

• United States
• Utilities
• 700 & Above Employee

• Radiation Safety Worker

  • May 2015 - Sep 2017

  Richland/Kennewick/Pasco, Washington Area I worked two seperate temporary outings during the bi-annual outage from May through Septemeber in 2015 and 2017.



Washington State University Tri-Cities

• United States
• Higher Education
• 1 - 100 Employee

• Editor

  • Jan 2016 - May 2017

  Richland/Kennewick/Pasco, Washington Area Formatted and edited documents from various mediums including online and written. Worked with team to write procedures for Writing Center. Proofread and edited complex scientific analyses and creative essays.