Experience

Palo Alto Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Strategic Talent Sourcing & Recruiting Specialist

  • Feb 2017 - Present

  • Develop a database of talents by strategically improving employing company’s brand, social media advantage, candidate relationship and effective communication strategies. • Structure and maintain pools of talent wherein candidates are systematically organized, consistently engaged and are available via system’s search mechanisms and capability. • Conduct preliminary screening and ensure all relevant data, especially contact information, are entered and updated into the company’s talent pools and systems. • Utilize and optimize external social media databases such as LinkedIn, Twitter, and Facebook in identifying candidates with niche skills within the banking and finance team. • Recognize and maximize candidate relationship management database by becoming as Subject-Matter-Expert and therefore hone proficiency in extracting advantages and benefits of mass communication methods, talent pool management’s tools and other resources. • Report on market-specific knowledge that can be leveraged on in identifying the effectiveness of the different channels within the different markets. • Augment sourcing activities by performing administrative tasks such as requisitions creation, job advertisement generation and screening questions formulation. • Adhere to center deliverable on compliance, process documentations, business controls, quality and reporting.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2016 - Dec 2016

  • Handled complex customer’s credit requests and disputes • Resolving customer’s issues via phone • Creating and Cancelling customer’s account • Assists in payments, credit requests and online profile problems • Handled complex customer’s credit requests and disputes • Resolving customer’s issues via phone • Creating and Cancelling customer’s account • Assists in payments, credit requests and online profile problems



Palo Alto Technology

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter

  • Sep 2015 - Oct 2015

  Successfully review job descriptions to understand the needs of the hiring manager as well to ask questions that’ll help identify the right candidate(s). Understand technology, technical roles and technical skills. Identify, sourcing and uncovering candidates Ascertaining the competence of candidates against a technical job description Following up. Keeping candidates in the loop. Showing or offering candidate resume to hiring managers for candidate consideration.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Resolution Specialist and Tax Specialist

  • Mar 2013 - Jun 2015

  • Handles complex customer’s billing and return issues • Administration reports and tracks cases on a daily basis • Resolving customer’s billing and return issues via phone and email • Review and file customer’s tax exemption certificate on database • Creating and Cancelling customer’s account • Assist in payments, returns, exchanges and credit issues • Handles complex customer’s billing and return issues • Administration reports and tracks cases on a daily basis • Resolving customer’s billing and return issues via phone and email • Review and file customer’s tax exemption certificate on database • Creating and Cancelling customer’s account • Assist in payments, returns, exchanges and credit issues