Experience

DecideAct

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Strategy Execution & Customer Success Specialist

  • Mar 2022 - Present

  Strategy Execution SaaS startup C-level account management. Proficient in onboarding new clients and users, providing comprehensive support throughout their journey. Actively collect and analyze customer feedback to identify opportunities for product improvement. Skilled in mastering technical tools and optimizing internal processes for enhanced operational efficiency. Drive initiatives aimed at improving the customer experience with various products and services. Collaborate seamlessly with cross-functional teams including Customer Success, Development, and Marketing. Contribute to the growth of a multicultural and dynamic internal team. Show less



PLM Global

• Portugal
• Advertising Services
• 100 - 200 Employee

• Key Account & Project Manager

  • May 2021 - Nov 2021

  International Retail Specialist Company. Member of the Sales Team & Project Management. Retail marketing projects for Huawei Spain + Europe. Business development focused on Spain market. Expanded business opportunities with existing clients. Supported the Marketing team with new Spanish content and strategies. International Retail Specialist Company. Member of the Sales Team & Project Management. Retail marketing projects for Huawei Spain + Europe. Business development focused on Spain market. Expanded business opportunities with existing clients. Supported the Marketing team with new Spanish content and strategies.



VML

• United States
• Advertising Services
• 700 & Above Employee

• • Aug 2018 - Aug 2019

  Multinational Digital Marketing Agency.Responsible for the regional (LATAM + Caribbean) account development for Kimberly Clark Company product portfolio of 3 brands.- Drove assertive and strategic input into the accounts/brands deliverables. - Excellent partnership work with media teams and creative agencies network WPP.- Delivered effective management and optimization of budgets for all brands projects: SEO, e-commerce, CRM, Content.- Expanded skills and knowledge in Agile Methodologies, development language programs.Achievement:- Became part of the New Business Team and increased revenue in positive % with new clients/sales opportunities and new projects due a previous great client relationship. Show less

• • Jul 2017 - Aug 2018

  Multinational Digital Marketing Agency.Responsible for the regional (LATAM) account development for Kimberly Clark Company product portfolio 2 brands.- Developed skills in social media listening.- Accountable for the good performance and maintenance of digital channels: multi-country web pages, social media, e-commerce, engagement activities. Achievement: - Improved client relationship and agency perception with an excellent level of service.- Delivered a great CSR campaign (Toilets Change Lives with NGO Water for People) becoming a relevant case to be replicated in several markets and generated organic PR. Show less



Cadena S.A.

• Colombia
• Information Technology & Services
• 300 - 400 Employee

• Account Planner CRM B2B

  • Feb 2016 - Apr 2017

  Startup company in the IT sector. The use of data analysis, digital track and design thinking methodologies allowed to create and execute Customer Relation Management/ Value for B2B and B2C commercial strategies. - Delivered strategic and actionable insights in the reports for the improvement of projects and KPIs. - Developed skills in project management and UX maps, product development. - Sales support. Achievement: Improved and increased the use of premium credit card holders for Mastercard Advisors segments in Colombia, bringing high-quality user experiences and rewards through a loyalty program personalized, and a redemption platform developed for that purpose. Show less



Leo Burnett

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive

  • Feb 2014 - Jun 2015

  Multinational Advertising company. Developed experience in regional account management for ANDEAN region, and budget proficiency. Multichannel and Events marketing projects. Clients assigned: Phillip Morris International, Falabella Colombia. Brought great client service and teamwork inside/outside the agency. Gained experience in Project Management. Achievement: Developed best practices in aligning relevant content of trade marketing Apps (developed in Europe) to be implemented in Colombian market. Show less



Geometry Global

• United States
• Advertising Services
• 300 - 400 Employee

• Regional Account Coordinator

  • Apr 2011 - Mar 2013

  Multinational Advertising company. Client account management for ANDEAN region. Clients assigned: Oracle, Samsung, Adobe, Miller draft (AB InBev). Collaborated to create and execute BTL/alternative channel activities: corporate events (1000 pax), brand experience, activations, product launch, and POS activities in different countries. Achievement: Restructured a new and efficient work process between client-agency. Improvement of project’s agency revenue. Multinational Advertising company. Client account management for ANDEAN region. Clients assigned: Oracle, Samsung, Adobe, Miller draft (AB InBev). Collaborated to create and execute BTL/alternative channel activities: corporate events (1000 pax), brand experience, activations, product launch, and POS activities in different countries. Achievement: Restructured a new and efficient work process between client-agency. Improvement of project’s agency revenue.