Experience

CAISL - Carlucci American International School of Lisbon

• Portugal
• Primary and Secondary Education
• 1 - 100 Employee

• Business Assistant

  • Aug 2020 - Present



KZA Services Portugal

• Lisboa e Região

• Executive Assistant

  • Mar 2020 - Jun 2020

  - Handling of the company's administrative processes; - Telephone and face-to-face support for customers and employees; - Management of documentation and reports; - Use of Excel and Act! (database software) for validation and insertion of information and data inherent to the processes of the company. - Drafting of contracts and protocol documents; - Contact with public and private entities; - Creation and management of the Company's social networks; - Handling of the company's administrative processes; - Telephone and face-to-face support for customers and employees; - Management of documentation and reports; - Use of Excel and Act! (database software) for validation and insertion of information and data inherent to the processes of the company. - Drafting of contracts and protocol documents; - Contact with public and private entities; - Creation and management of the Company's social networks;



Planet House

• Lisboa e Região, Portugal

• Hotel Receptionist

  • Oct 2019 - Dec 2019

  - Carrying out check-in and check-out processes; - Service and information to guests about the characteristics of the hotel and services available; - Reservation management, customer emails and invoicing using HOST 10i PMS system; - Closing of TPA's; - Administrative tasks inherent to the role. - Carrying out check-in and check-out processes; - Service and information to guests about the characteristics of the hotel and services available; - Reservation management, customer emails and invoicing using HOST 10i PMS system; - Closing of TPA's; - Administrative tasks inherent to the role.



Prefeitura da Cidade do Recife

• Brazil
• Utilities
• 700 & Above Employee

• Administrative assistant

  • Jun 2012 - Jul 2017

  - Registration and management of functional data using Access system; - Database search and reporting using from Excel; - Resolution of issues related to salaries payments of civil servants (human resources area: vacations, absenteeism, medical certificates and leaves, reimbursements on payslip, food and transport subsidies). - Assistance to civil servants (in person and by telephone); - Reception, receipt of documentation and provision of information; - Responsible for training administrative interns. Show less



Amarante

• Brazil
• Hospitality
• 100 - 200 Employee

• Online Reservation Attendant

  • Nov 2016 - Mar 2017

  - Monitoring of online reservations through Guest Centric system; - Online customer service via webchat; - Resolution of doubts regarding reservations; - Provision of information regarding the rates and structure of the resorts; - Integration with the Marketing, Sales and Revenue team. - Monitoring of online reservations through Guest Centric system; - Online customer service via webchat; - Resolution of doubts regarding reservations; - Provision of information regarding the rates and structure of the resorts; - Integration with the Marketing, Sales and Revenue team.



ICEI - Istituto Cooperazione Economica Internazionale

• Italy
• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • Oct 2011 - Jun 2012

  - Conception of a Pedagogical Tourism project involving municipal schools in the historic site of Olinda (Pernambuco/Brazil); - Tourist mapping of the region; - Community-based tourist tour planning; - Experimental execution of a Heritage Education project. - Conception of a Pedagogical Tourism project involving municipal schools in the historic site of Olinda (Pernambuco/Brazil); - Tourist mapping of the region; - Community-based tourist tour planning; - Experimental execution of a Heritage Education project.