Nadja Benes
HR Business Partner: Leadership & Organizational Development at Unzer- Claim this Profile
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German Native or bilingual proficiency
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English Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Torben Schulz
Nadja is a great people person. She easily builds relationships with others - users, customers, team members - and goes out of her way to support them and make them successful. I received stellar feedback from our customers about the value Nadja brought them multiple times. Nadja is a strong communicator in meetings, webinars, conferences. She's ambitious and results-driven.
Humberto Ayres Pereira
Nadja is a great team player! She worked at Rows.com since we started doing user outreach. She is both motivated and motivating, which causes colleagues and users/clients to rally around her. She is structured and curious, which helps clarifying work.
Torben Schulz
Nadja is a great people person. She easily builds relationships with others - users, customers, team members - and goes out of her way to support them and make them successful. I received stellar feedback from our customers about the value Nadja brought them multiple times. Nadja is a strong communicator in meetings, webinars, conferences. She's ambitious and results-driven.
Humberto Ayres Pereira
Nadja is a great team player! She worked at Rows.com since we started doing user outreach. She is both motivated and motivating, which causes colleagues and users/clients to rally around her. She is structured and curious, which helps clarifying work.
Torben Schulz
Nadja is a great people person. She easily builds relationships with others - users, customers, team members - and goes out of her way to support them and make them successful. I received stellar feedback from our customers about the value Nadja brought them multiple times. Nadja is a strong communicator in meetings, webinars, conferences. She's ambitious and results-driven.
Humberto Ayres Pereira
Nadja is a great team player! She worked at Rows.com since we started doing user outreach. She is both motivated and motivating, which causes colleagues and users/clients to rally around her. She is structured and curious, which helps clarifying work.
Torben Schulz
Nadja is a great people person. She easily builds relationships with others - users, customers, team members - and goes out of her way to support them and make them successful. I received stellar feedback from our customers about the value Nadja brought them multiple times. Nadja is a strong communicator in meetings, webinars, conferences. She's ambitious and results-driven.
Humberto Ayres Pereira
Nadja is a great team player! She worked at Rows.com since we started doing user outreach. She is both motivated and motivating, which causes colleagues and users/clients to rally around her. She is structured and curious, which helps clarifying work.
Credentials
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Diplôme approfondi de langue française (DALF) C2
Ministère de l'Éducation nationaleDec, 2013- Nov, 2024
Experience
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Unzer
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Germany
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Financial Services
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200 - 300 Employee
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HR Business Partner: Leadership & Organizational Development
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Sep 2022 - Present
Unzer provides payment and commerce solutions to European merchants. With Unzer's unified commerce platform, businesses can view, monitor and act on customer, sales and product data in one place and in real-time. This helps merchants to better understand their customers' needs, while all transactions and inventory changes are tracked and updated in the cloud. Customers benefit from the most relevant, consistent and timely experience possible, and are able to choose how, where, and when they… Show more Unzer provides payment and commerce solutions to European merchants. With Unzer's unified commerce platform, businesses can view, monitor and act on customer, sales and product data in one place and in real-time. This helps merchants to better understand their customers' needs, while all transactions and inventory changes are tracked and updated in the cloud. Customers benefit from the most relevant, consistent and timely experience possible, and are able to choose how, where, and when they would like to pay. Show less Unzer provides payment and commerce solutions to European merchants. With Unzer's unified commerce platform, businesses can view, monitor and act on customer, sales and product data in one place and in real-time. This helps merchants to better understand their customers' needs, while all transactions and inventory changes are tracked and updated in the cloud. Customers benefit from the most relevant, consistent and timely experience possible, and are able to choose how, where, and when they… Show more Unzer provides payment and commerce solutions to European merchants. With Unzer's unified commerce platform, businesses can view, monitor and act on customer, sales and product data in one place and in real-time. This helps merchants to better understand their customers' needs, while all transactions and inventory changes are tracked and updated in the cloud. Customers benefit from the most relevant, consistent and timely experience possible, and are able to choose how, where, and when they would like to pay. Show less
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Finoa
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Germany
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Financial Services
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1 - 100 Employee
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People and Culture
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Aug 2021 - Aug 2022
• Designed, implemented, and led performance review process for all employees; created individual development plans with more tailored trainings furthering employees‘ functional, non-functional, and soft skills. • Developed a learning and training infrastructure, including bi-weekly sessions, weekly learning lunches, as well as online classes; delivered workshops, coaching, as well as general guidance to leaders and employees on people-related topics, such as communication skills, feedback… Show more • Designed, implemented, and led performance review process for all employees; created individual development plans with more tailored trainings furthering employees‘ functional, non-functional, and soft skills. • Developed a learning and training infrastructure, including bi-weekly sessions, weekly learning lunches, as well as online classes; delivered workshops, coaching, as well as general guidance to leaders and employees on people-related topics, such as communication skills, feedback, career development, and mental health. • Improved and executed employee on- and offboarding procedures for >80 employees. • Developed several initiatives to drive employee engagement, such as a creative benefits package, regular company-wide events and offsites as well as an exciting social calendar; established a cadence of pulse surveys to check in how people are feeling and identify current pain points. Show less • Designed, implemented, and led performance review process for all employees; created individual development plans with more tailored trainings furthering employees‘ functional, non-functional, and soft skills. • Developed a learning and training infrastructure, including bi-weekly sessions, weekly learning lunches, as well as online classes; delivered workshops, coaching, as well as general guidance to leaders and employees on people-related topics, such as communication skills, feedback… Show more • Designed, implemented, and led performance review process for all employees; created individual development plans with more tailored trainings furthering employees‘ functional, non-functional, and soft skills. • Developed a learning and training infrastructure, including bi-weekly sessions, weekly learning lunches, as well as online classes; delivered workshops, coaching, as well as general guidance to leaders and employees on people-related topics, such as communication skills, feedback, career development, and mental health. • Improved and executed employee on- and offboarding procedures for >80 employees. • Developed several initiatives to drive employee engagement, such as a creative benefits package, regular company-wide events and offsites as well as an exciting social calendar; established a cadence of pulse surveys to check in how people are feeling and identify current pain points. Show less
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Rows.com
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Germany
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Information Technology & Services
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1 - 100 Employee
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Customer Success Lead
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Feb 2019 - Mar 2021
• Designed and led onboarding process of 380 beta users, successfully converted 43% of new users per quarter. • Developed and delivered online training sessions to educate both employees as well as non-technical users on the product and ensure retention; provided proactive customer support throughout the beta program. • Produced, distributed, and maintained marketing collateral, including blog posts, website copy, lifecycle emails, and social media posts, as well as in-product content… Show more • Designed and led onboarding process of 380 beta users, successfully converted 43% of new users per quarter. • Developed and delivered online training sessions to educate both employees as well as non-technical users on the product and ensure retention; provided proactive customer support throughout the beta program. • Produced, distributed, and maintained marketing collateral, including blog posts, website copy, lifecycle emails, and social media posts, as well as in-product content such as tutorials, templates, and explainer videos. • Developed culture initiatives that reinforced company values; supported HR in talent acquisition. Show less • Designed and led onboarding process of 380 beta users, successfully converted 43% of new users per quarter. • Developed and delivered online training sessions to educate both employees as well as non-technical users on the product and ensure retention; provided proactive customer support throughout the beta program. • Produced, distributed, and maintained marketing collateral, including blog posts, website copy, lifecycle emails, and social media posts, as well as in-product content… Show more • Designed and led onboarding process of 380 beta users, successfully converted 43% of new users per quarter. • Developed and delivered online training sessions to educate both employees as well as non-technical users on the product and ensure retention; provided proactive customer support throughout the beta program. • Produced, distributed, and maintained marketing collateral, including blog posts, website copy, lifecycle emails, and social media posts, as well as in-product content such as tutorials, templates, and explainer videos. • Developed culture initiatives that reinforced company values; supported HR in talent acquisition. Show less
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Gnosis
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Blockchain Services
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1 - 100 Employee
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Brand & Content Strategy
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Aug 2017 - Feb 2019
• Built the communications department from the ground up; created strategic communication plans for Gnosis' entire product line; Full Node, a blockchain co-working space; and DappCon, a 600-person Ethereum conference. • Developed brand positioning, personality, and brand identity for Gnosis and Full Node; defined mission statement, vision, values; shaped brand voice and tone; maintained integrity of the brands across multiple platforms. • Produced, distributed, and maintained a variety of… Show more • Built the communications department from the ground up; created strategic communication plans for Gnosis' entire product line; Full Node, a blockchain co-working space; and DappCon, a 600-person Ethereum conference. • Developed brand positioning, personality, and brand identity for Gnosis and Full Node; defined mission statement, vision, values; shaped brand voice and tone; maintained integrity of the brands across multiple platforms. • Produced, distributed, and maintained a variety of marketing collateral, including blog posts, press releases, whitepapers, website and product copy, newsletters, explainer videos, pitch decks, and social media posts. • Designed, planned, and implemented a learning and development program for all employees; facilitated regular trainings and workshops involving both internal and external subject matter experts. • Created unified hiring and onboarding process for each team; built out a knowledge base, onboarding tutorials and exercises; managed HR tooling landscape; supported implementation of a performance review framework. • Curated industry-focused events and represented Gnosis at internationally renown conferences and meetups. Show less • Built the communications department from the ground up; created strategic communication plans for Gnosis' entire product line; Full Node, a blockchain co-working space; and DappCon, a 600-person Ethereum conference. • Developed brand positioning, personality, and brand identity for Gnosis and Full Node; defined mission statement, vision, values; shaped brand voice and tone; maintained integrity of the brands across multiple platforms. • Produced, distributed, and maintained a variety of… Show more • Built the communications department from the ground up; created strategic communication plans for Gnosis' entire product line; Full Node, a blockchain co-working space; and DappCon, a 600-person Ethereum conference. • Developed brand positioning, personality, and brand identity for Gnosis and Full Node; defined mission statement, vision, values; shaped brand voice and tone; maintained integrity of the brands across multiple platforms. • Produced, distributed, and maintained a variety of marketing collateral, including blog posts, press releases, whitepapers, website and product copy, newsletters, explainer videos, pitch decks, and social media posts. • Designed, planned, and implemented a learning and development program for all employees; facilitated regular trainings and workshops involving both internal and external subject matter experts. • Created unified hiring and onboarding process for each team; built out a knowledge base, onboarding tutorials and exercises; managed HR tooling landscape; supported implementation of a performance review framework. • Curated industry-focused events and represented Gnosis at internationally renown conferences and meetups. Show less
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HY.AM STUDIOS
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Germany
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Design Services
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1 - 100 Employee
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Brand Strategy
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Jan 2017 - Apr 2017
• Planned, organized, and executed qualitative user research in focus groups, one-on-one interviews, and user surveys. • Analyzed and synthesized both quantitative and qualitative data to define target customers and create Personas that drove strategy and creative direction. • Created marketing strategy for the German market launch of Bumble, one of the leading US online dating apps. • Performed competitive analysis for Earlybird Venture Capital to evaluate market trends and make… Show more • Planned, organized, and executed qualitative user research in focus groups, one-on-one interviews, and user surveys. • Analyzed and synthesized both quantitative and qualitative data to define target customers and create Personas that drove strategy and creative direction. • Created marketing strategy for the German market launch of Bumble, one of the leading US online dating apps. • Performed competitive analysis for Earlybird Venture Capital to evaluate market trends and make recommendations for brand positioning and strategy. • Developed brand identity, positioning, and strategy for hy.am; created a brand book detailing the brand's values, mission statement, vision, core competencies, and voice which serves as a point of reference for internal and external stakeholders. • Created SEO-optimized website content communicating a consistent and compelling brand message. Show less • Planned, organized, and executed qualitative user research in focus groups, one-on-one interviews, and user surveys. • Analyzed and synthesized both quantitative and qualitative data to define target customers and create Personas that drove strategy and creative direction. • Created marketing strategy for the German market launch of Bumble, one of the leading US online dating apps. • Performed competitive analysis for Earlybird Venture Capital to evaluate market trends and make… Show more • Planned, organized, and executed qualitative user research in focus groups, one-on-one interviews, and user surveys. • Analyzed and synthesized both quantitative and qualitative data to define target customers and create Personas that drove strategy and creative direction. • Created marketing strategy for the German market launch of Bumble, one of the leading US online dating apps. • Performed competitive analysis for Earlybird Venture Capital to evaluate market trends and make recommendations for brand positioning and strategy. • Developed brand identity, positioning, and strategy for hy.am; created a brand book detailing the brand's values, mission statement, vision, core competencies, and voice which serves as a point of reference for internal and external stakeholders. • Created SEO-optimized website content communicating a consistent and compelling brand message. Show less
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Tilt (acquired by Airbnb)
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Tilter Happiness (Analyst, Product)
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Jun 2016 - Nov 2016
• Identified, prioritized, and informed important product questions with user data, user interviews, and a thorough analysis of support conversations, resulting in the implementation of 14 new features. • Developed and managed a new process around product feedback to incorporate in roadmaps, scope, and timelines for the product lifecycle. • Helped direct and execute the market launch of Tilt’s Ticketing feature, designed marketing initiatives that increased product profitability by 32%. • Identified, prioritized, and informed important product questions with user data, user interviews, and a thorough analysis of support conversations, resulting in the implementation of 14 new features. • Developed and managed a new process around product feedback to incorporate in roadmaps, scope, and timelines for the product lifecycle. • Helped direct and execute the market launch of Tilt’s Ticketing feature, designed marketing initiatives that increased product profitability by 32%.
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Onfleet
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Jul 2015 - Jun 2016
• Designed and led customer on-boarding process, successfully converted 50% of new accounts per quarter. • Ensured retention as well as enhanced customer satisfaction of 180 international accounts across various verticals by providing ongoing, proactive support throughout the customer life cycle, decreasing churn by 26%. • Conducted product analyses and gathered customer feedback to identify, advocate, and prioritize customer needs directly to the Engineering and Product teams, which… Show more • Designed and led customer on-boarding process, successfully converted 50% of new accounts per quarter. • Ensured retention as well as enhanced customer satisfaction of 180 international accounts across various verticals by providing ongoing, proactive support throughout the customer life cycle, decreasing churn by 26%. • Conducted product analyses and gathered customer feedback to identify, advocate, and prioritize customer needs directly to the Engineering and Product teams, which resulted in the implementation of 21 new features. Show less • Designed and led customer on-boarding process, successfully converted 50% of new accounts per quarter. • Ensured retention as well as enhanced customer satisfaction of 180 international accounts across various verticals by providing ongoing, proactive support throughout the customer life cycle, decreasing churn by 26%. • Conducted product analyses and gathered customer feedback to identify, advocate, and prioritize customer needs directly to the Engineering and Product teams, which… Show more • Designed and led customer on-boarding process, successfully converted 50% of new accounts per quarter. • Ensured retention as well as enhanced customer satisfaction of 180 international accounts across various verticals by providing ongoing, proactive support throughout the customer life cycle, decreasing churn by 26%. • Conducted product analyses and gathered customer feedback to identify, advocate, and prioritize customer needs directly to the Engineering and Product teams, which resulted in the implementation of 21 new features. Show less
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OECD - OCDE
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France
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International Affairs
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700 & Above Employee
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Assistant to the Economic Advisor at the German Delegation
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Sep 2014 - Dec 2014
• Conducted research and drafted analytical reports, briefings and policy brochures on key topical macroeconomic, political and financial issues with a special focus on the country peer reviews by the Economic and Development Review Committee (EDRC) of the OECD. • Prepared and reported on EDRC meetings, OECD Council and Executive Committee meetings and their course of negotiations to the German government and German Ministries of Economy, Finance, Foreign Affairs and others. •… Show more • Conducted research and drafted analytical reports, briefings and policy brochures on key topical macroeconomic, political and financial issues with a special focus on the country peer reviews by the Economic and Development Review Committee (EDRC) of the OECD. • Prepared and reported on EDRC meetings, OECD Council and Executive Committee meetings and their course of negotiations to the German government and German Ministries of Economy, Finance, Foreign Affairs and others. • Convincingly expressed national positions as the German delegate in the meetings of Economic Advisors to the OECD. • Organized and accompanied meetings with high-tier representatives of the German government and renown economic institutions, such as the German Council of Economic Experts. Show less • Conducted research and drafted analytical reports, briefings and policy brochures on key topical macroeconomic, political and financial issues with a special focus on the country peer reviews by the Economic and Development Review Committee (EDRC) of the OECD. • Prepared and reported on EDRC meetings, OECD Council and Executive Committee meetings and their course of negotiations to the German government and German Ministries of Economy, Finance, Foreign Affairs and others. •… Show more • Conducted research and drafted analytical reports, briefings and policy brochures on key topical macroeconomic, political and financial issues with a special focus on the country peer reviews by the Economic and Development Review Committee (EDRC) of the OECD. • Prepared and reported on EDRC meetings, OECD Council and Executive Committee meetings and their course of negotiations to the German government and German Ministries of Economy, Finance, Foreign Affairs and others. • Convincingly expressed national positions as the German delegate in the meetings of Economic Advisors to the OECD. • Organized and accompanied meetings with high-tier representatives of the German government and renown economic institutions, such as the German Council of Economic Experts. Show less
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Education
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2013 - 2015
University of San Francisco
Master of Arts (MA), Financial Economics -
2021 - 2022
coaching Akademie
Systemic Personal & Business Coach -
2015 - 2015
General Assembly
Front-End Web Development -
2012 - 2013
Université Panthéon Sorbonne (Paris I)
Epistemology and History of the Economic Thought -
2010 - 2013
Universität Hamburg
Bachelor of Science (BS), Economics
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