Experience

Breakthru

• Australia
• Individual and Family Services
• 100 - 200 Employee

• Employment Development Consultant

  • Sep 2022 - Present



Equal Voices (national LGBTI+ Christian Network)

• Chair of Equal Voices Brisbane and Board Member for Equal Voices Australia

  • Apr 2017 - Present

  Equal Voices was created in 2017 and is the peak national LGBTI+ Christian body, seeking to transform oppression and supporting full equality at all levels in all Churches and the wider world website - www.equalvoiecs.org.au Equal Voices was created in 2017 and is the peak national LGBTI+ Christian body, seeking to transform oppression and supporting full equality at all levels in all Churches and the wider world website - www.equalvoiecs.org.au



East Coast Apprenticeships

• Australia
• Human Resources Services
• 1 - 100 Employee

• Program Coordinator

  • Jan 2022 - Sep 2022

   Coordinate successful delivery of programs on schedule and within budget  Lead and support other group training organisations partnered with East Coast Apprenticeships  Source and engage with new business, promoting the group training model as the solution to the future recruiting requirements  Work with key stakeholders to achieve program objectives and resolve any issues and ensure methodologies, tools and templates are applied and used  Develop, collaborate, and foster relationships with community stakeholders to identify and implement new services  Accurately collect, collate, analyse and maintain all program related records and data  Contribute to the success of the programs by securing vacancy opportunities  Primary point of contact and liaison with key stakeholders; including new clients Key achievements:  Designed and implanted operational guide for programs across organisation  Updating Code of Conduct for trainees Show less



MDA Ltd Australia

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Employment Development Coordinator

  • Sep 2017 - Nov 2021

  • Develop and facilitate employment-focused training through 1 to 1 and group sessions, face to face and using digital technology - targeting specific client needs and desired employment outcomes; • Manage and engage stakeholders to deliver employer and/or Industry specific information sessions for clients to consider and engage with employment opportunities; • Meet and achieve organisational KPIs and work plans with the essential focus on a Results Based Accountability framework; • Manage and educate multiple stakeholders (internal, external and partnership relationships) to maintain and grow the foundation for recruitment, training and job placements; • Apply skills and knowledge to identify where cross functional relationships (both internal and external) can be leveraged to provide broad client services; • Undertake industry scanning and engagement to maintain awareness in the employment market including labour market trends and skills shortages to leverage opportunities for client employment; • Actively deliver customer service effectively, efficiently and professionally; • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion; • Assist in coordinating work placements across all employment programs including employer engagement, organisational profiling in order to match client needs, recruitment, placement support and post placement support; • Independently deliver employment-related aspects of funded programs including monitoring service delivery, performance, reporting on key performance indicators and drafting management and Departmental reports as required; • Formulate and draft proposals for funding applications including progressing and supporting documentation for submission; Show less



Charlton Brown

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Trainer and Assessor

  • Mar 2019 - Sep 2019

  • Responsible for the delivery of training and assessment in line with Charlton Brown scope of registration. • Engaging and nurturing students in the Charlton Brown culture of care. • Building relationships with key stakeholders. • Face to Face meetings with students on a regular basis. • Collation, revision and assessment of written and practical course work. • Preparation of training materials, course resources and classroom environment. • Practical placement coordination and supervision. • Maintain industry currency and relevant qualifications. • Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work environment, free from sexual harassment and discrimination. • Engage students in learning and retention of learning. • Monitor student progression against curriculum. • Advise, mentor and assist students to course completion. Show less



Multicultural Development Australia

• Brisbane, Australia

• Employment Advisor

  • Sep 2018 - Mar 2019

  • Formulate and draft proposals for funding applications including progressing and supporting documentation for submission of Skilling Queenslanders for work programs. • Schedule and execute plans for delivery of funded programs including monitoring service delivery, performance, reporting on key performance indicators and writing of management and departmental reports. • Undertake industry engagement to maintain awareness in the employment market including trends and skills shortages. • Manage and educate multiple stakeholders to maintain and grow recruitment, training and job placements. • Develop and facilitate employment focused training, targeting specific client needs and desired employment outcomes. • Undertake end to end process reviews to meet compliance and performance requirements, to deliver customer service effectively, efficiently and professionally. • Ensure work is conducted in accordance with policy and procedures to ensure client privacy, business confidentiality and records are maintained appropriately; • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion. • Coordinate work placements across all employment programs including pre and post placement support. • Manage employer and client records using internal databases, ensuring completeness, accuracy and timely input of data. • Apply cultural sensitivity being aware of practices to be employed for cultural differences. Key achievements: • Achieved over 80% employment outcome for intake one of the SQW traineeship. • Creating EOI form for walk-ins; being utilised by SGP team • Created visual tool manual to support CALD trainees to identify Australian manual and power tools Show less



Australian Election Company

• Events Services
• 1 - 100 Employee

• Administration Manager

  • Jul 2015 - Sep 2018

  Accountability: • Project management of local council elections including (but not limited to) logistics, quality control of election nominees and ballot papers, venue hire and payments • Coordinated day to day management of supplies, equipment and facilities including inventory management, logistics, purchasing and budgeting • Oversight of recruitment of up to 700 casual staff including application process, interviews, training and payroll • Ensured 60 representatives had required equipment and knowledge • Monitored legal and regulatory compliance • Provided confidential support to executives as required • Primary point of contact and liaison with key stakeholders; including new clients Key achievements:  Successfully project managed 4 local elections falling on same date  Introduced standardisation across all company documents Show less



Lutheran Community Care

• Caboolture, QLD

• Support Services Coordinator

  • Dec 2013 - Apr 2015

  Accountability: • Management of hotel services ensuring the facility delivered high quality and regulated service. Led 15 staff in manner that promoted high performance and created an innovative workplace culture. Ensured ordering was completed within budgetary confines • Enhanced, organised or delivered education and mandatory training for 75 staff, volunteers and students. Completed training needs analysis and ongoing reporting • Promoted and maintained a culture of continuous quality improvement, achieved high quality of services for residents, met requirements for accreditation and organisational goals and objectives, managed stakeholder relationships • Maintained quality management documentation, including comments and complaints, hazards, medication incidents and improvement forms • Conducted operational and systems review and audits in cooperation with staff, ensuring completion of audit calendar • Oversaw the preparation of vacant units for sale within village, liaising with Support Centre, renovation contractors and marketing team Key achievements: • Built amicable working relationships between teams • Settled a number of historic quality management issues • Introduced a learning matrix for staff Show less



Skywest Airlines Pty Ltd

• Brisbane, Australia

• Training Coordinator (East Coast)

  • 2012 - 2013

  Accountability: • Managed the development, coordination and delivery of all non-engineering training requirements including administering corrective actions to ensure 11 airports were compliant with required legislation and regulatory standards • Developed and maintained training syllabus ensuring all regulatory, legal and company standards addressed; ensured 25 facilitators followed training and operational policies and procedures • Maintained training records and provided regular reports to Training Manager and other key stakeholders • Assisted the ATR Project manager in addressing operational functions at outports and maintained and improved the stakeholder relationships Key achievements: • Re-wrote all non-engineering role specific training and assessments, introduced learner workbooks and facilitator guide • Successfully passed CASA audits at all of airports audited Show less



Brighton MET

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Vocational Curriculum Manager

  • Jan 2004 - Mar 2011

  Accountability: • Established high quality education and training. Showcased by developing the learning environment through the creation and maintenance of appropriate programmes, tutorial support, learner discipline and behaviour • Development, oversight and training on a range of tourism and retail courses from ages 14 upwards at a variety of educational levels for over 200 students • Managed and developed the team of 11, including recruitment, induction, further development and appraisals • Guided team to support learners to ensure pastoral care was effective and supportive. Managed learner conduct, to ensure behaviour supported the learning environment • Managed 10 full time and various ad-hoc courses. Ensured teaching and learning related to curriculum and industry. Provided ongoing reporting and analysis of training to senior management and key stakeholders • Worked within and to budgets for curriculum staff and resources. Explored and initiated sources of income including sponsorship • Managed quality assurance systems, ensured self-assessment and course review process was completed. Ensured internal verification followed examination board criteria • Contributed to recruitment and enrolment process through open evenings, teacher and student taster sessions, and career events • Promoted, developed, monitored, evaluated and reviewed provision to ensure it met strategic and operational aims, local business and educational needs • Worked with the College Leadership Team to secure and promote projects and programs to underpin and secure enrichment of the student experience Key achievements: • Outperformed KPI’s for target numbers and associated income. Increased retention to 94.10% from 85.69% and achievement to 98.88% from 80.30% • Produced mentoring program for at risk learners • Sourced funding for in-house travel agency, call centre and aviation training centre Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Learning and Development Coordinator/ Concession Manager

  • May 2002 - Dec 2003

  Provided support and in house customer service training for all levels of sales advisors and management Provided opportunities for personal development for all staff by one to one coaching or in house/external courses Increased department turnover by 16.7% Provided support and in house customer service training for all levels of sales advisors and management Provided opportunities for personal development for all staff by one to one coaching or in house/external courses Increased department turnover by 16.7%



Leisure International Airways/Air2000

• Flight Supervisor and Cabin Service Trainer

  • Mar 1994 - Nov 2001

  Suppported and led colleagues in order to maintain levels of team work an customer service by on board training and coaching Flight supervision and management of long/short haul flights Completion off staff appraisals on flights Running induction/customer service training programmes Suppported and led colleagues in order to maintain levels of team work an customer service by on board training and coaching Flight supervision and management of long/short haul flights Completion off staff appraisals on flights Running induction/customer service training programmes