Experience

Build Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CRM Consultant

  • Dec 2022 - Present



California Academy of Sciences

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Development Operations Manager

  • Jul 2021 - Nov 2022

  As the fundraising subject matter expert for Tessitura, I oversaw database use across the department including creating and upholding business practices, providing database support, and finding strategic ways to advance use and benefit of the system. I managed a small gift processing team responsible for processing all Academy contributions and reconciling data entry with Accounting and Finance partners.

• Development Information Services Lead

  • Jan 2019 - Jun 2021

  Serving as the project's Development Functional Lead, I managed the migration of fundraising data during the Tessitura CRM implementation. This included CRM configuration, data mapping, testing, data clean up, and providing staff training and support.

• Development Operations Coordinator

  • Mar 2017 - Dec 2018

  As part of the gift processing team, I was responsible for accurate and timely gift entry and reporting in Raisers Edge. I served as the point person for data requests, using queries, exports, and reports to provide information on Academy donors and other constituents.



American Museum of Natural History

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Senior Membership Associate

  • Jul 2016 - Mar 2017

  Added responsibilities included:• Management of the printing and distribution of all membership cards and materials. This includes compiling and organizing data, checking for errors and making corrections, and assembling the appropriate materials. This involves weekly communication with outside printers, detailed knowledge of our database, and expedited completion of cards and materials requiring special care.• Training of new and existing employees, as well as providing supervisory assistance in the Assistant Director’s absence. Show less

• Membership Associate

  • Oct 2014 - Jun 2016

  Reporting to the Assistant Director of Membership, my position centered on the processing of memberships and general service to the Museum’s members. Responsibilities included:• Collecting payment and importing order information into a membership database in order to process memberships. Membership processing is time sensitive and I was able to complete processing from all methods of membership purchasing – through mail, on site, online, via telemarketer, and others.• Providing excellent customer service to members and interested parties through professional phone, email, and written communication. I had special access to the Department’s inbox, and handled an array of inquiries including reservations to museum and member events, payments for new and existing memberships, complaint resolution, and more.• Maintaining confidential member records that include financial and contact information. This included the creation of new member records, updates to existing records, and correction of errors.• Attendance and assistance at special Museum and membership events including set up, organizing reservations, attention to guests during the event, and clean up. Show less



Smithsonian Institution

• Washington D.C. Metro Area

• Friends of the National Zoo Education Intern

  • Jul 2012 - Aug 2013

  Reporting to the Senior Manager of Visitor Education and Volunteers, my work focused on the development and evaluation of the Zoo’s formal demonstration programs and guest response and satisfaction. Responsibilities included: • Writing, editing, conducting, and analyzing a park-wide guest survey. The findings, including suggestions and proposed solutions, were presented to my supervisors and the Zoo’s Director. • Assisting with the grand re-opening of the American Trail exhibit, which included conducting on-site walk-throughs, assisting with the bi-weekly training of over 50 volunteers, and compiling park, animal, and interpretation information into an instructional manual for volunteers. • Researching, drafting, and formatting specific animal fact sheets for use in the volunteer training manuals for multiple zoo exhibits. • Assisting with the planning and execution of various education events, which included compiling information regarding animal species and related conservation facts for presentation to the public through educational activities. • Surveying keepers, volunteers, and departmental staff in order to evaluate and improve messaging of public-facing demonstrations and helping to create and maintain a collection of animal and environmental artifacts. Show less



The Humane Society of the United States

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Canine Care Volunteer

  • Aug 2010 - Jun 2012

  I was professionally trained in safe canine care and handling. I was responsible for the transport of dogs from kennels to outdoor areas where they were walked, entertained, and monitored. I was required to manage situations where dogs interacted badly, needed more time outside, or needed special care due to surgeries or other medical conditions. I was professionally trained in safe canine care and handling. I was responsible for the transport of dogs from kennels to outdoor areas where they were walked, entertained, and monitored. I was required to manage situations where dogs interacted badly, needed more time outside, or needed special care due to surgeries or other medical conditions.



San Diego Zoo Wildlife Alliance

• United States
• Non-profit Organizations
• 700 & Above Employee

• Tours Department Intern

  • Jun 2011 - Aug 2011

  As a trained guide for the Tours Department, I was entrusted with directly conveying educational and conservation messages to the visiting public. Responsibilities included:• Operating and serving as a tour guide for the Park’s Africa Tram Safari. I was required to maintain awareness of guest and animal safety while driving a four-car tram and delivering a 30-minute interactive tour about the Park’s enclosures, resident species of animals and plants, and the environmental and conservation goals of the organization.• Attending to equipment and guest safety for the Park’s Flightline attraction, a 470-ft. long, 130-ft. high zip line tour over the Park and animal enclosures. • Instructing guests of the Segway® Rolling Safari in Segway operation while maintaining guest and employee safety during a two-hour tour around Park enclosures. Show less

• Information Ambassador Volunteer

  • Aug 2010 - Jun 2011

  I completed training at both the San Diego Zoo and Safari Park regarding park layout, exhibition locations, hours of operation, descriptions of restaurants and stores, animals on exhibit, special offers and other information. This position required extensive positive interaction with Park guests in order to address effectively their questions and concerns.