Joseph NaNongkai

Head of Hospitality Sales (B2B) at Tramontina USA, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • Tagalog Full professional proficiency
  • French Professional working proficiency
  • Thai Limited working proficiency
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Denise Baker

Joseph your broad spectrum in the Hospitality Industry is astonishing. Your ability to create, educate and develop your customer relations is impressive. Your personality, knowledge and respect for every product line you represent is clearly defined by your record. It has been my pleasure to know you for the past eight years and appreciate the information you continue to share regarding industry standards. I am interested in seeing where this crazy, unpredictable era takes us as it pertains to the Hospitality spectrum. Together we have weathered some previous storms and I am sure with time, we will prevail again. Keep up the good works, it is the strong industry colleagues that we can rely on....

Lisa Degen

I had the opportunity to meet Joseph, where he was helping to build our Hotels Client Service Division in the US. Joseph has thorough industry knowledge and is a respected stalwart. Joseph’s personality is larger than life. He quickly built rapport over calls from US to Australia, over emails and when we were able to meet in person. I wish him every success in his future endeavours. Lisa

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Credentials

  • Solution Sales
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Body Language for Leaders
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Creating a Culture of Change
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Developing a Diversity, Inclusion, and Belonging Program
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Disruptive Branding (Blinkist Summary)
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Human-Centered Leadership
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Leading Your Team Through Change
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Marketing Ethics
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Organizational Thought Leadership
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Persuasive Selling
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Sales: Data-Driven Sales Management
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Social Media Marketing Foundations
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Strategic Focus for Managers
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • The Persuasion Code: The Neuroscience of Sales
    LinkedIn
    Sep, 2020
    - Nov, 2024

Experience

    • United States
    • Manufacturing
    • 100 - 200 Employee
    • Head of Hospitality Sales (B2B)
      • Dec 2022 - Present

      In this role, I develop and execute a comprehensive strategic plan to drive maximum profit and increase national sales volume across all segments of the hospitality market. I lead and participate in cross-functional teams to successfully close sales, win new business, and achieve sales goals. I monitor and adjust national sales and marketing strategies to support business objectives and drive growth. I consult and collaborate with customers to understand their needs and provide tailored… Show more In this role, I develop and execute a comprehensive strategic plan to drive maximum profit and increase national sales volume across all segments of the hospitality market. I lead and participate in cross-functional teams to successfully close sales, win new business, and achieve sales goals. I monitor and adjust national sales and marketing strategies to support business objectives and drive growth. I consult and collaborate with customers to understand their needs and provide tailored solutions, resulting in increased market share and customer satisfaction. I act as the central point of contact for all hospitality-related activities, facilitating effective communication and collaboration among various stakeholders. I gather market information and forecast trends to proactively identify opportunities and adapt sales strategies accordingly. I collaborate with the marketing team to create compelling selling tools for presentations, demos, and trade shows. • Establish and nurture relationships with key decision-makers, including C-level executives, to understand their motivations and build strong partnerships. • Successfully recruited and onboarded two regional sales directors who now report directly to me, enhancing the leadership structure and driving sales effectiveness. • Conduct ongoing evaluation of the product portfolio, utilizing market research and industry trends to optimize SKU offerings and maximize financial effectiveness. • Developed pricing guidance tools and processes to maximize overall profitability, taking into consideration product positioning and long-term competitiveness. • Play a pivotal role in developing and expanding distribution channels to effectively reach target markets within the hospitality industry, contributing to increased brand visibility and market share. • Lead the establishment and enhancement of robust infrastructure to support business operations, ensuring seamless processes and scalability for future growth. Show less In this role, I develop and execute a comprehensive strategic plan to drive maximum profit and increase national sales volume across all segments of the hospitality market. I lead and participate in cross-functional teams to successfully close sales, win new business, and achieve sales goals. I monitor and adjust national sales and marketing strategies to support business objectives and drive growth. I consult and collaborate with customers to understand their needs and provide tailored… Show more In this role, I develop and execute a comprehensive strategic plan to drive maximum profit and increase national sales volume across all segments of the hospitality market. I lead and participate in cross-functional teams to successfully close sales, win new business, and achieve sales goals. I monitor and adjust national sales and marketing strategies to support business objectives and drive growth. I consult and collaborate with customers to understand their needs and provide tailored solutions, resulting in increased market share and customer satisfaction. I act as the central point of contact for all hospitality-related activities, facilitating effective communication and collaboration among various stakeholders. I gather market information and forecast trends to proactively identify opportunities and adapt sales strategies accordingly. I collaborate with the marketing team to create compelling selling tools for presentations, demos, and trade shows. • Establish and nurture relationships with key decision-makers, including C-level executives, to understand their motivations and build strong partnerships. • Successfully recruited and onboarded two regional sales directors who now report directly to me, enhancing the leadership structure and driving sales effectiveness. • Conduct ongoing evaluation of the product portfolio, utilizing market research and industry trends to optimize SKU offerings and maximize financial effectiveness. • Developed pricing guidance tools and processes to maximize overall profitability, taking into consideration product positioning and long-term competitiveness. • Play a pivotal role in developing and expanding distribution channels to effectively reach target markets within the hospitality industry, contributing to increased brand visibility and market share. • Lead the establishment and enhancement of robust infrastructure to support business operations, ensuring seamless processes and scalability for future growth. Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Regional Director, Hospitality Sales - Western Americas
      • Nov 2021 - Nov 2022

      Directed six (6) Regional Sales Managers (RSMs) to drive continued business growth and expansion across the Western U.S. and Canada. Track overall sales performance and implement effective strategies to propel profitability in line organizational practices, set key performance indicators, strategic goals, and regulatory protocols. Increase market share by targeting, acquiring, and growing large-scale new and existing programs with corporate hospitality customers. Participate in corporate… Show more Directed six (6) Regional Sales Managers (RSMs) to drive continued business growth and expansion across the Western U.S. and Canada. Track overall sales performance and implement effective strategies to propel profitability in line organizational practices, set key performance indicators, strategic goals, and regulatory protocols. Increase market share by targeting, acquiring, and growing large-scale new and existing programs with corporate hospitality customers. Participate in corporate planning, sales strategy development, budgeting, and sales resource planning to align sales goals with corporate goals. Collaborate cross-functionally with other senior leaders and departments to enable sales execution and eliminate obstacles that impede sales growth. • Achieved customer satisfaction and retention by delivering exceptional services, experience, and support. • Fostered and sustained relations with key clients, prospects, and partners to earn repeat business and capture new opportunities. Show less Directed six (6) Regional Sales Managers (RSMs) to drive continued business growth and expansion across the Western U.S. and Canada. Track overall sales performance and implement effective strategies to propel profitability in line organizational practices, set key performance indicators, strategic goals, and regulatory protocols. Increase market share by targeting, acquiring, and growing large-scale new and existing programs with corporate hospitality customers. Participate in corporate… Show more Directed six (6) Regional Sales Managers (RSMs) to drive continued business growth and expansion across the Western U.S. and Canada. Track overall sales performance and implement effective strategies to propel profitability in line organizational practices, set key performance indicators, strategic goals, and regulatory protocols. Increase market share by targeting, acquiring, and growing large-scale new and existing programs with corporate hospitality customers. Participate in corporate planning, sales strategy development, budgeting, and sales resource planning to align sales goals with corporate goals. Collaborate cross-functionally with other senior leaders and departments to enable sales execution and eliminate obstacles that impede sales growth. • Achieved customer satisfaction and retention by delivering exceptional services, experience, and support. • Fostered and sustained relations with key clients, prospects, and partners to earn repeat business and capture new opportunities. Show less

    • United States
    • Environmental Services
    • Chief Sales Officer (CSO)
      • Jul 2020 - Oct 2021

      Played an integral advisory role in delivering an exceptional business growth model by lobbying with cities as a development partner. Executed effective strategies and apply sound methodologies to build and manage vertical markets of hospitality, transportation, schools, and government offices wanting to utilize disinfection protocols that will allow operations and economies to return. • Conducted detailed reviews of business requirements and proactively participated in requirements… Show more Played an integral advisory role in delivering an exceptional business growth model by lobbying with cities as a development partner. Executed effective strategies and apply sound methodologies to build and manage vertical markets of hospitality, transportation, schools, and government offices wanting to utilize disinfection protocols that will allow operations and economies to return. • Conducted detailed reviews of business requirements and proactively participated in requirements gathering meetings with prospective vertical partners. • Applied sound program management methodologies and best practices to lead program implementation, track/report progress, and ensure timely deliverables. Show less Played an integral advisory role in delivering an exceptional business growth model by lobbying with cities as a development partner. Executed effective strategies and apply sound methodologies to build and manage vertical markets of hospitality, transportation, schools, and government offices wanting to utilize disinfection protocols that will allow operations and economies to return. • Conducted detailed reviews of business requirements and proactively participated in requirements… Show more Played an integral advisory role in delivering an exceptional business growth model by lobbying with cities as a development partner. Executed effective strategies and apply sound methodologies to build and manage vertical markets of hospitality, transportation, schools, and government offices wanting to utilize disinfection protocols that will allow operations and economies to return. • Conducted detailed reviews of business requirements and proactively participated in requirements gathering meetings with prospective vertical partners. • Applied sound program management methodologies and best practices to lead program implementation, track/report progress, and ensure timely deliverables. Show less

    • Australia
    • Design Services
    • 1 - 100 Employee
    • Global Business Development Director, Hotels/Hospitality B2B Channel
      • Jan 2018 - Apr 2020

      Championed development and optimization of Buzz Product’s global hotel channel launch, offering executive-level strategic planning, P&L management, and oversight of all activities within the business channel for a global design company delivering unique product collaborations to create signature travel product offerings aligned with leading airlines, hotels, cruise, and rail brands. • Achieved three-year $18.5M global revenue goal ahead of 2021 target. • Established robust… Show more Championed development and optimization of Buzz Product’s global hotel channel launch, offering executive-level strategic planning, P&L management, and oversight of all activities within the business channel for a global design company delivering unique product collaborations to create signature travel product offerings aligned with leading airlines, hotels, cruise, and rail brands. • Achieved three-year $18.5M global revenue goal ahead of 2021 target. • Established robust distributor/sales agent relationship in Latin America, while strategically placing four Business Development Directors in the U.S., Singapore, and UAE to deliver high-impact global footprint and revenue growth. • Secured licensing agreements with luxury lifestyle brands in beauty, service ware, and textile categories to benefit product collaborations within the hotel channel. • Directed R&D taskforce responsible for product development, global pricing, sourcing, and logistical support. Show less Championed development and optimization of Buzz Product’s global hotel channel launch, offering executive-level strategic planning, P&L management, and oversight of all activities within the business channel for a global design company delivering unique product collaborations to create signature travel product offerings aligned with leading airlines, hotels, cruise, and rail brands. • Achieved three-year $18.5M global revenue goal ahead of 2021 target. • Established robust… Show more Championed development and optimization of Buzz Product’s global hotel channel launch, offering executive-level strategic planning, P&L management, and oversight of all activities within the business channel for a global design company delivering unique product collaborations to create signature travel product offerings aligned with leading airlines, hotels, cruise, and rail brands. • Achieved three-year $18.5M global revenue goal ahead of 2021 target. • Established robust distributor/sales agent relationship in Latin America, while strategically placing four Business Development Directors in the U.S., Singapore, and UAE to deliver high-impact global footprint and revenue growth. • Secured licensing agreements with luxury lifestyle brands in beauty, service ware, and textile categories to benefit product collaborations within the hotel channel. • Directed R&D taskforce responsible for product development, global pricing, sourcing, and logistical support. Show less

    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • General Manager & Executive Director, Contract & Hospitality Global Business Channels
      • Jun 2017 - Dec 2017

      Managed $MM P&L for company’s contract and hospitality business channels. Oversaw strategic execution of key initiatives for five team members/direct reports. • Cultivated $1.1M strategic partnership revenue pipeline within first 90-days of employment, overcoming negative trends and three consecutive years of zero growth. • Implemented new B2B distribution partnerships within Latin Americas hospitality region. • Sourced and secured new relationships with hospitality leaders -… Show more Managed $MM P&L for company’s contract and hospitality business channels. Oversaw strategic execution of key initiatives for five team members/direct reports. • Cultivated $1.1M strategic partnership revenue pipeline within first 90-days of employment, overcoming negative trends and three consecutive years of zero growth. • Implemented new B2B distribution partnerships within Latin Americas hospitality region. • Sourced and secured new relationships with hospitality leaders - Grupo Real InterContinental Hotels (Latin Americas), and WYNN Resorts Design & Development (Las Vegas and Boston). Show less Managed $MM P&L for company’s contract and hospitality business channels. Oversaw strategic execution of key initiatives for five team members/direct reports. • Cultivated $1.1M strategic partnership revenue pipeline within first 90-days of employment, overcoming negative trends and three consecutive years of zero growth. • Implemented new B2B distribution partnerships within Latin Americas hospitality region. • Sourced and secured new relationships with hospitality leaders -… Show more Managed $MM P&L for company’s contract and hospitality business channels. Oversaw strategic execution of key initiatives for five team members/direct reports. • Cultivated $1.1M strategic partnership revenue pipeline within first 90-days of employment, overcoming negative trends and three consecutive years of zero growth. • Implemented new B2B distribution partnerships within Latin Americas hospitality region. • Sourced and secured new relationships with hospitality leaders - Grupo Real InterContinental Hotels (Latin Americas), and WYNN Resorts Design & Development (Las Vegas and Boston). Show less

    • Finland
    • Manufacturing
    • 700 & Above Employee
    • General Manager - Living Business (WWRD) Hospitality Division
      • Nov 2015 - Jun 2017

      Directed and lead results and overall performance for FISKARS (North/Central/South Americas) hospitality B2B channel including brand oversight of: Waterford, Wedgwood, Royal Doulton, Royal Albert, Rogaška, Royal Copenhagen, and iittala partnerships. As an executive leadership team member, guided overall business growth while managing a 16-member team of Regional Sales Directors, Sales Representatives, and sales support staff. • Spearheaded key business channel initiatives, accelerating… Show more Directed and lead results and overall performance for FISKARS (North/Central/South Americas) hospitality B2B channel including brand oversight of: Waterford, Wedgwood, Royal Doulton, Royal Albert, Rogaška, Royal Copenhagen, and iittala partnerships. As an executive leadership team member, guided overall business growth while managing a 16-member team of Regional Sales Directors, Sales Representatives, and sales support staff. • Spearheaded key business channel initiatives, accelerating annual revenue for Hospitality Division (Americas) by 55% ($3.7M). • Controlled costs and expenditures via responsible fiscal management and ownership of P&L. • Developed sales and inventory forecasts. • Implemented a variety of promotions, sponsorships, advertising, trade shows, and product launches. • Captured key domestic and international B2B hospitality industry partnerships, while also establishing key supplier contracts. • Onboarded a robust team of independent sales agents and representatives in emerging regional sub-markets. • Built strong logistics/distribution channels throughout the Latin Americas market. • Negotiated contractual terms with key national accounts and customized dealer programs to maintain overall sales growth.

    • Regional Sales Director - Hospitality Division (Waterford-Wedgwood-Royal Doulton-Royal Albert)
      • Apr 2013 - Jun 2017

      Guided initiatives and revenue growth strategies across thirty-five Western U.S. states and three Western Canadian provinces through creation of new B2B hospitality partnerships and negotiation of primary supplier contracts. • Assumed responsibility of underperforming region, growing annual revenues from $350K to $1.5M annually. • Performed distributor SWOT analysis to identify best-fit new market strategies. • Created and reviewed P&L results to optimize margins on new… Show more Guided initiatives and revenue growth strategies across thirty-five Western U.S. states and three Western Canadian provinces through creation of new B2B hospitality partnerships and negotiation of primary supplier contracts. • Assumed responsibility of underperforming region, growing annual revenues from $350K to $1.5M annually. • Performed distributor SWOT analysis to identify best-fit new market strategies. • Created and reviewed P&L results to optimize margins on new business. • Developed team of independent sales representatives to build brand visibility.

    • United Kingdom
    • Manufacturing
    • 1 - 100 Employee
    • Senior Regional Sales Manager - Hotel & Luxury (B2B) Partnerships Amenities Division
      • Jan 2012 - Mar 2013

      Turned around a struggling, non-revenue generating region for REN’s Hotel & Luxury Partnerships Division. Built strong brand presence in luxury hotel amenity supply industry to drive revenue growth and industry position in hotels, airlines, spas, and cruise lines. • Acquired unprecedented $1.2M, four-years partnership with Thompson Hotels Group. • Grew region via successful acquisition of strategic B2B partnerships with luxury independent boutique hotel groups. • Managed logistics… Show more Turned around a struggling, non-revenue generating region for REN’s Hotel & Luxury Partnerships Division. Built strong brand presence in luxury hotel amenity supply industry to drive revenue growth and industry position in hotels, airlines, spas, and cruise lines. • Acquired unprecedented $1.2M, four-years partnership with Thompson Hotels Group. • Grew region via successful acquisition of strategic B2B partnerships with luxury independent boutique hotel groups. • Managed logistics and product flow components for inventory fulfillment to all current and new clients. • Authored detailed reports to UK Corporate HQ outlining business strategies and outcomes. Show less Turned around a struggling, non-revenue generating region for REN’s Hotel & Luxury Partnerships Division. Built strong brand presence in luxury hotel amenity supply industry to drive revenue growth and industry position in hotels, airlines, spas, and cruise lines. • Acquired unprecedented $1.2M, four-years partnership with Thompson Hotels Group. • Grew region via successful acquisition of strategic B2B partnerships with luxury independent boutique hotel groups. • Managed logistics… Show more Turned around a struggling, non-revenue generating region for REN’s Hotel & Luxury Partnerships Division. Built strong brand presence in luxury hotel amenity supply industry to drive revenue growth and industry position in hotels, airlines, spas, and cruise lines. • Acquired unprecedented $1.2M, four-years partnership with Thompson Hotels Group. • Grew region via successful acquisition of strategic B2B partnerships with luxury independent boutique hotel groups. • Managed logistics and product flow components for inventory fulfillment to all current and new clients. • Authored detailed reports to UK Corporate HQ outlining business strategies and outcomes. Show less

    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Senior Account Executive
      • Sep 2010 - Dec 2011

      Guided sell-in and sell-through strategies, with responsibility for recruiting, hiring, managing, and mentoring nine in-store Brand Business Managers and four Territory Field Account Coordinators. • Exceeded $1.8M retail sales target in assigned territory. Guided sell-in and sell-through strategies, with responsibility for recruiting, hiring, managing, and mentoring nine in-store Brand Business Managers and four Territory Field Account Coordinators. • Exceeded $1.8M retail sales target in assigned territory.

  • David Harris Designs
    • Region directed: North America (USA & Canada)
    • Senior Director, Brand & Business Development
      • Jan 2009 - Sep 2010

      Identified and developed new business opportunities to increase sales volume and market share. • Delivered 33% increase ($3.2M) in wholesale revenue from Q3/’09 to Q1/’10. • Launched partnership with eight new independent retailers, and six new Saks Fifth Avenue stores. Identified and developed new business opportunities to increase sales volume and market share. • Delivered 33% increase ($3.2M) in wholesale revenue from Q3/’09 to Q1/’10. • Launched partnership with eight new independent retailers, and six new Saks Fifth Avenue stores.

    • United States
    • Retail Luxury Goods and Jewelry
    • 1 - 100 Employee
    • Senior Account Director
      • Dec 2007 - Dec 2008

      Managed entirety of West Coast GURHAN accounts including Saks Fifth Avenue, Neiman Marcus, Barney’s New York, as well as twenty-eight international accounts in Canada, Caribbean, and Latin Americas. • Delivered $18.7M annual wholesale revenue. Managed entirety of West Coast GURHAN accounts including Saks Fifth Avenue, Neiman Marcus, Barney’s New York, as well as twenty-eight international accounts in Canada, Caribbean, and Latin Americas. • Delivered $18.7M annual wholesale revenue.

    • United Kingdom
    • Personal Care Product Manufacturing
    • 300 - 400 Employee
    • Regional Sales Manager - Luxury Travel Partnerships & Hotel Division
      • Jul 2005 - Dec 2007

      Tasked with delivering revenue growth and client loyalty, effectively managed existing key accounts. • Outperformed expectations by 133% in Western U.S. (including Alaska and Hawaii), Western Canada and Pacific-Oceania regions. Tasked with delivering revenue growth and client loyalty, effectively managed existing key accounts. • Outperformed expectations by 133% in Western U.S. (including Alaska and Hawaii), Western Canada and Pacific-Oceania regions.

    • France
    • Airlines and Aviation
    • 700 & Above Employee
    • Corporate Business Development Executive
      • Jan 2000 - Jul 2005

      Maximized sales in District & Pacific-Northwest area to stimulate corporate market and high-yield contribution leisure market and increased Air France presence throughout the territory by fostering solid business partnerships and understanding specific needs of the region. • Managed existing portfolio of (265) two-hundred sixty-five retail travel agency and corporate accounts. • Developed competitive quarterly and yearly sales plan strategies to maximize potential revenue growth of… Show more Maximized sales in District & Pacific-Northwest area to stimulate corporate market and high-yield contribution leisure market and increased Air France presence throughout the territory by fostering solid business partnerships and understanding specific needs of the region. • Managed existing portfolio of (265) two-hundred sixty-five retail travel agency and corporate accounts. • Developed competitive quarterly and yearly sales plan strategies to maximize potential revenue growth of sales territory. • Evaluated O&D performance reports (via Datawarehouse) of contracted accounts in the sales territory to shift and stimulate Air France market share. Show less Maximized sales in District & Pacific-Northwest area to stimulate corporate market and high-yield contribution leisure market and increased Air France presence throughout the territory by fostering solid business partnerships and understanding specific needs of the region. • Managed existing portfolio of (265) two-hundred sixty-five retail travel agency and corporate accounts. • Developed competitive quarterly and yearly sales plan strategies to maximize potential revenue growth of… Show more Maximized sales in District & Pacific-Northwest area to stimulate corporate market and high-yield contribution leisure market and increased Air France presence throughout the territory by fostering solid business partnerships and understanding specific needs of the region. • Managed existing portfolio of (265) two-hundred sixty-five retail travel agency and corporate accounts. • Developed competitive quarterly and yearly sales plan strategies to maximize potential revenue growth of sales territory. • Evaluated O&D performance reports (via Datawarehouse) of contracted accounts in the sales territory to shift and stimulate Air France market share. Show less

Education

  • University of San Francisco School of Management
    Bachelor of Science (BS), Business Administration with emphasis in Hospitality Management
    1996 - 1999
  • Moreau Catholic High School
    Diploma, College Preparatory

Community

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