Manager of Disability Services

• Jun 2023 - Present

Lead Manager, Exam Operations & Services

• Oct 2010 - May 2023

Responsible for external exam question development that are created by ~100 CPA contractors who report directly to me. I am the lead for all ADA accommodations provided by and for the CPA Exam, and an active participant in our DEI group for our Exams Team as well as a team member on the Global Wellness Team which focuses on the health and wellness of all AICPA employees.

Field Testing and Usability Program Manager

• Feb 2009 - Sep 2010

Responsible for scheduling, communications, payments, and recruiting of students and university professors, as well as ensuring questions were prepared and ready for administering based on a project schedule. Traveled to universities across the country to administer sessions testing new concepts on university students for the CPA Exam.

Executive Assistant/Office Manager

• Jan 2005 - Jan 2009

Managed the day-to-day responsibilities for Administrative Assistants on the Exams Team. Coordinated major office relocation which combined two offices into one, including coordination with movers, packing, and organizing staff belongings, and worked with Facilities Director to coordinate the expansion of the office (construction, floor plan, mapping staff to offices). Managed calendars, expenses, and visitors for the Executive Director and three Senior Directors on staff. Managed all office needs: supply ordering, logistics, visitors, onboarding for new staff. Liaison to Corporate office for HR and training needs. Show less

Participant Services Representative

• Feb 2001 - Apr 2003

401(k) plan and internal HR customer service representative 401(k) plan and internal HR customer service representative