Senior Content Designer

• Mar 2022 - Present

Digital Experience & Strategy Adviser

• Oct 2021 - Mar 2022

Digital content writer / publisher & editor

• Sep 2020 - Oct 2021

Grants Officer

• Jul 2020 - Sep 2020

Project Officer

• May 2020 - Jul 2020

Content Designer

• Mar 2020 - May 2020

Digital Communications Officer

• Jan 2020 - Mar 2020

Policy Implementation Officer - Engagement & Wellbeing

• Oct 2017 - Jun 2019

- Successfully project managed Parents in Education Week, a statewide program of parent seminars. Organised speakers, expanded promotional opportunities and engagement, developed a communications strategy and collaborated with cross sector organisations to deliver the event within budget - achieving a record number of attendees and online viewings.- Ensured the timely launch of major funding initiatives for schools and preschools by preparing urgent briefings, monitoring project and communications plans and working with stakeholders - Implementation of three major parent engagement priorities by creating project plans, stakeholder engagement plans and communications plans - Project managed the development and delivery of online professional development modules for staff and parents - including managing and engagement of suppliers, scripting and coordinating filming and photography, liaising with school staff to set up locations and all work associated with production of audio visual resources.- Successfully coordinated and delivered a library of required images and audio visual for the department

Senior Online Communications Advisor

• Nov 2013 - Oct 2017

- Successfully managed and migrated content in two back-to-back major projects (Intranet and Internet transformation programs) to optimise the user experience- Collaborated with content experts, using evidence based data (Google Analytics, feedback from customers etc.), the DECD style guide and web content writing best practice to restructure sensitive and complex content, suited to customer needs - Developed user testing model to inform the IA and success of the projects, enabling evidence based evaluation of the projects- Competent in two content management systems - Squiz Matrix and govCMS (Drupal)- Successful retirement and archive of several thousand documents and pages of content to facilitate streamlined content and improved user experience- Successfully established key networks and built effective relationships with internal and external stakeholders to improve content and continue to achieve outcomes for DECD- My peers awarded me an Office for Public Sector Employment 'customer service award' for outstanding customer service

CEO/Virtual Assistant

• Sep 2004 - Jan 2018

www.netsecretary.com.au- Managed a team of virtual assistant contractors to deliver exceptional executive support to clients within Australia and internationally- Specialised in information architecture, content planning, content rewrites, accessibility and usability, website updates- Other services included: copywriting, search engine optimisation, PPC campaigns, research, blog integration and file upload forms, email newsletters, various content management systems, transcription and virtual receptionist- Social media and online strategy and innovation advice to clients including formal presentations at industry events.

Senior Project Officer, eGovernment

• May 2012 - Nov 2013

Generate trust and confidence among clients of e-Commerce Service Delivery through building and cultivating effective working relationships and acting as change agent to facilitate channel shift in government service delivery- Identify and gather business requirements to develop innovative online digital solutions such as Smartphone apps, websites and various digital collaboration tools to enable government clients to better engage with customers- Facilitate effective online and digital customer service delivery through provision of advice, quality assurance testing and project management- Foster positive client relationships by providing training, workshops and guidance to clients engaged in the management and implementation of online customer service products, including the development of training programs and materials- Contribute to the efficient running of the Directorate by preparing written reports, Ministerial briefings and other complex documents- Assist the Directorate to meet its governance obligations by undertaking measuring and reporting, e-record keeping, compliance requirements, CRM database maintenance and stakeholder management

Project Officer (contract role) - WorkCover

• Jun 2011 - May 2012

- authored briefings, Ministerial correspondence and speech notes, as a vital contributor to the delivery of the Strategy and Government Relations Division objectives.- facilitated timely progress of the legislative change project by establishing effective working relationships with internal and external stakeholders, including the Minister’s Office and other Divisions within WorkCoverSA- conceptualised and produced Bill Folder for both houses of Parliament for the legislative change project- review, develop and implement process improvement for several projects within Strategy and Government Relations

Acting Manager - Administrative Services (contract)

• Apr 2011 - Jun 2011

- Key contributor to working groups and committees, including Accommodation Working Group and Senior Management Group. Reviewed policies and procedures, recommending and implementing change as appropriate- Researched and prepared briefing papers and submissions. Prepared correspondence to Ministers, agencies and community organisations in response to issues raised at Board meetings.- Directed a cohesive, motivated team through mentoring, leadership and workforce planning

Executive Assistant (contract)

• Mar 2010 - Apr 2011

- Served as impenetrable gatekeeper for executives, freeing them to focus on leadership responsibilities. Scheduled and supervised reception, records management, IT and customer service staff. Ensured smooth running of business operations, providing Executive Officer support to three committees.- Transformed fragmented, discordant team into a cohesive, harmonious alliance sharing common goals.- Challenged with transition arrangements and change management for departmental reform and a newly appointed Regional Manager, excelled at time management while balancing multiple priorities against an often shifting backdrop of integration and restructuring.

Client Manager - SA/Victoria

• Apr 2006 - Apr 2007

- Scheduled and supervised multiple staff charged with sales, village management and caretaking functions.- Ensured the strategic management of villages by accurately and fairly interpreting and applying the Retirement Village Acts of SA and Victoria.- Reviewed and streamlined business processes by developing national policies and an improved electronic document filing system.- Influenced clear communication and customer service by implementing a quarterly reporting procedure to retirement village owners.- Guaranteed effectiveness of the business HR arm by managing recruitment and preparing new employee contracts and starter packs nationally. - Facilitated collaborative team environment by initiating monthly SA Village Manager meetings.- Fostered a sense of community and identity at the villages by producing and writing the monthly resident newsletter.

Project Coordinator/Communications Officer

• Mar 1996 - Aug 2003

- Spearheaded participation in numerous communications related activities, including Channel 9 ‘Building Ideas’, the Superscreen at Football Park, Adelaide Royal Show and Building and Home Improvement Show. Participants exceeded previous years and improved government’s ROI and sponsorship of these projects and events.- Managed Unit budget, achieving consecutive “under budget” cost savings for 5 years running.- Ensured government policies and protocols compliance by authoring Parliamentary Questions on Notice and Briefings, Ministerials, reports, Estimates and general correspondence.- Guaranteed smooth running of monthly Cabinet Communications Committee (chaired by the Premier with senior ministers) through timely distribution of papers and agendas, venue preparation, including audio visual aids, accurate Minuting of meetings and timely follow up and research of action items.- Managed change of government and/or Premier through project and briefing transitions on 4 separate occasions.- Functioned as Manager, State Marketing on numerous occasions operating in a relieving capacity.- Maintained quality control of the government brand by overseeing and auditing government branding applications across the whole of government, including approval of requests and providing advice on branding issues.- Collaborated on procurement process for the whole of government Master Media Contract- Contributed significantly to the implementation of Master Media contract, providing advice on departmental and whole of government advertising and communications related procedures.