Experience

Front Porch Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Broker/Realtor®

  • Dec 2017 - Present

  Indianapolis, Indiana Area Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Driving the successful completion of helping Homeowners accomplish their dreams of homeownership. Always putting my client's needs first. Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution. Planned and executed successful closings from the time of client's preapproval letter… Show more Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Driving the successful completion of helping Homeowners accomplish their dreams of homeownership. Always putting my client's needs first. Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution. Planned and executed successful closings from the time of client's preapproval letter, submitting offers, negotiating, improving profits, ordering title work, working closely with home warranty companies, and coordinating with both sides accordingly to ensure deadlines and closing were met on time. Monitored multiple databases (CRM) and websites to keep track of all market inventory. Developed, gathered, distributed, and maintained all the materials for marketing plans. Advertised properties to the general public via networking, brochures, ads, and multiple listing services to maximize exposure. Promoted property sales through advertisements, open houses, and participation in multiple listing services. Reviewed sales strategies and marketing plans. Actively follow-up with all prospects, clients, and hot leads. Show less



F.C. Tucker Company

• United States
• Real Estate
• 700 & Above Employee

• Licensed Real Estate Broker/Realtor®

  • Aug 2016 - Dec 2017

  Indianapolis, Indiana Area Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Driving the successful completion of helping Homeowners accomplish their dreams of homeownership. Always putting my client's needs first. Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution. Planned and executed successful closings from the time of client's preapproval letter… Show more Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Driving the successful completion of helping Homeowners accomplish their dreams of homeownership. Always putting my client's needs first. Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution. Planned and executed successful closings from the time of client's preapproval letter, submitting offers, negotiating, improving profits, ordering title work, working closely with home warranty companies, and coordinating with both sides accordingly to ensure deadlines and closing were met on time. Monitored multiple databases (CRM) and websites to keep track of all market inventory. Developed, gathered, distributed, and maintained all the materials for marketing plans. Advertised properties to the general public via networking, brochures, ads, and multiple listing services to maximize exposure. Promoted property sales through advertisements, open houses, and participation in multiple listing services. Reviewed sales strategies and marketing plans. Actively follow-up with all prospects, clients, and hot leads. Show less



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Benefits Program Manager - Prior Authorization

  • Mar 2016 - Feb 2017

  Whitestown, Indiana o Review requests from doctors and pharmacists to determine whether the medication is covered or required prior authorization which can be given by reviewing the patient's benefit plan, design structure, client specifics, clinical criteria, and constantly reconfirm HIPPA Laws. o Handled several telephone requests, electronic faxes, written inquiries, and prescriptions from pharmacists or doctors then determining the need for prior authorization. o Provide patient and drug information to… Show more o Review requests from doctors and pharmacists to determine whether the medication is covered or required prior authorization which can be given by reviewing the patient's benefit plan, design structure, client specifics, clinical criteria, and constantly reconfirm HIPPA Laws. o Handled several telephone requests, electronic faxes, written inquiries, and prescriptions from pharmacists or doctors then determining the need for prior authorization. o Provide patient and drug information to clients, pharmacists, and doctors regarding patient's pharmacy and medical benefit plans. Thus, providing accurate procedures for medical exceptions. o Facilitate resolutions of drug coverage, pro-actively address, research, and resolve issues; while maintaining laws and regulations pertaining to HIPPA laws and any violations. o Inputted confidential information from customer calls and onsite service visits into the company's system using and monitoring multiple databases. o Organized and medically coded all documents related to due diligence for acquisitions. Show less



Covance

• United States
• Research Services
• 700 & Above Employee

• Investigator Support Coordinator - Communication Liaison

  • Jan 2013 - Feb 2016

  Indianapolis, Indiana Investigator Coordinator - Communication Liaison o Maintained contact between the investigators and lab results concerning patients under clinical studies. Maintained patient charts, patient privacy, and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems. o Maintained professional and efficiency while working closely with leadership. Liaised with other departments to foster efficiency and determine future reporting… Show more Investigator Coordinator - Communication Liaison o Maintained contact between the investigators and lab results concerning patients under clinical studies. Maintained patient charts, patient privacy, and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems. o Maintained professional and efficiency while working closely with leadership. Liaised with other departments to foster efficiency and determine future reporting requirements. o Acted as patient advocate and implemented total patient care as part of a nursing team covering world-wide test results including emergency test results; known as STAT Results. o Inputted information from customer calls and onsite service visits into the company's multiple systems. Processed monthly reports for department performance. o Delivered an exceptional level of service to each customer by listening to concerns and answering questions. o Successfully led key projects which resulted in positive outcome and a downward trend of errors. o Analyzed, vetted, and implemented organization-wide strategies including Error Reporting, Accountability, and Process Improvement. Sample Handling Assistant III and Specimen Management Covance Diversity and University Ambassador (Volunteer) o Emailed information and reminders regarding upcoming volunteer opportunities to management, employees, community, and civic groups; such as Circle City Pride Festival/Parade, Indiana AIDS Walk, and hosting Indiana Out and Equal meetings. o Recruited, trained and managed volunteers. o Reviewed referral candidates and contacted qualified individuals to request applications. o Applied expertise to draft reports and optimize query creation. Created and distributed new reports to interpret trends, resulting in increase in productivity and decrease in errors being reported within and outside the company. Show less



Streetlinks National Appraisal Services LLC

• Consumer Services
• 1 - 100 Employee

• Escalations Specialist - Appraisals

  • Sep 2011 - Dec 2012

  Indianapolis, Indiana Maintained high priority files, delayed, or late Appraisals. Multi-Million Dollar Transactions that may be pending corrections of errors from the appraisers. o Managed the Quality Control Appraisal Process from the time they were ordered until they were successfully delivered to the Clients or Mortgage Companies. o Optimized roles at all levels within the Department, facilitated communication, and adjusted the culture to be more open and productive by employee engagement. Trained users on… Show more Maintained high priority files, delayed, or late Appraisals. Multi-Million Dollar Transactions that may be pending corrections of errors from the appraisers. o Managed the Quality Control Appraisal Process from the time they were ordered until they were successfully delivered to the Clients or Mortgage Companies. o Optimized roles at all levels within the Department, facilitated communication, and adjusted the culture to be more open and productive by employee engagement. Trained users on automation systems to ensure competency of related Materials, SOPs, and Certifications. By improving employee engagement and conducting training classes, holding personal meetings, and leading special workshops to empower employees to continue to grow from within. o Identified process boundaries and determined successful opportunities to automate the process for faster along with more efficient productivity. Such as functions including Keyboard Shortcut Keys, Microsoft Excel Inspired Copy Paste Phone Scripts, and Data Entry. Reviewed company software and business programs to determine their value and continuous improvement. Show less



Prudential Snyder Real Estate

• Licensed Real Estate Broker/Realtor®

  • Mar 2010 - Dec 2012

  Bloomington/Normal, Illinois Area Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Planned and executed successful closings from the time of client's preapproval letter, submitting offers, negotiating, improving profits, ordering title work, working closely with home warranty companies, and coordinating with both sides accordingly to ensure deadlines and closing were met on time. Monitored multiple databases… Show more Making the Impossible; Possible. Educated clients on current real estate market and answered any questions. Counseled new buyers to enhance sales opportunities. Planned and executed successful closings from the time of client's preapproval letter, submitting offers, negotiating, improving profits, ordering title work, working closely with home warranty companies, and coordinating with both sides accordingly to ensure deadlines and closing were met on time. Monitored multiple databases (CRM) and websites to keep track of all market inventory. Developed, gathered, distributed, and maintained all the materials for marketing plans. Advertised properties to the general public via networking, brochures, ads, and multiple listing services to maximize exposure. Promoted property sales through advertisements, open houses, and participation in multiple listing services. Reviewed sales strategies and marketing plans. Actively follow-up with all prospects, clients, and hot leads. Property Manager o Maintained approximately 55-60 units on average. o Maintained investments to a high set of standards set forth. Along with finding new ways to exceed them by establishing goals, guidelines, laws, and procedures to make properties more efficient, economical, profitable, and being extremely competitive with other rentals in the area. o Collecting rent payments, address delinquent accounts, serving eviction letters, and taking legal action when needed. o Signing new leases and lease renewals with incentives to keep high levels of occupancy. o Maintaining premises of each property, calling in maintenance orders and quickly resolving them in a timely fashion. Schedule monthly inspections to stay on top of any issues that might arise. o Patrolling the properties for the safety of our tenants and handling all complaints. o Prepare and execute operating budgets. o Improve the units within the budget without massive impact to the overall profitability. Show less



CNH Industrial

• Machinery Manufacturing
• 700 & Above Employee

• Campus Transportation Manager

  • Jan 2004 - Jun 2010

  Lebanon, Indiana o Maintained all Production Reports, Error Reporting, Quality Reporting, along with various other Data Collection Reports to improve accuracy and provide accountability. o Combined the data to build charts using Microsoft Excel/PowerPoint to identify trend types to analyze and present to weekly management meetings to come up with more efficient solutions. Synthesized project findings into actionable recommendations with demonstrable effects on business quality and performance. o Managed… Show more o Maintained all Production Reports, Error Reporting, Quality Reporting, along with various other Data Collection Reports to improve accuracy and provide accountability. o Combined the data to build charts using Microsoft Excel/PowerPoint to identify trend types to analyze and present to weekly management meetings to come up with more efficient solutions. Synthesized project findings into actionable recommendations with demonstrable effects on business quality and performance. o Managed Carrier Transportation Companies to forecast manpower requirements based on daily workload and company targets. Overtime on short notice, if needed. o Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products, as well as communicated closely with Operation Managers, Supervisors, and Team Leads to determine merchandise placement during and while being processed. o Evaluated operational records and made scheduling adjustments to maximize efficiency. Researched and suggested cost-effective methods and conducted regular safety audits on each piece of equipment and tractor trailers. Reported safety issues to the Carrier Company contact and coordinated the maintenance and repairs. o Oversaw scheduling for the day-to-day activities involving six to ten Onsite Transportation Drivers and fifteen to twenty employees. Routinely volunteering to rotate between three shifts, at any given time, to ensure sufficient communication to all employees. While ensuring and maintaining adequate employee coverage over the multiple campus buildings. o Managed inventory of receiving and shipping trailers, following up on shipments being delivered to the correct destinations. Coordinated with freight forwarders to expedite international shipments. o Daily activities included but not limited to answering calls, emails, Corporate Audits, Expedited Orders, Trailer Inspections, and provide necessary data to Executive Management. Show less