Payments, Fraud and Risk Specialist

• Dec 2021 - Present

Audit Analyst

• Aug 2021 - Dec 2021

Account and Client Support Consultant

• Jul 2019 - Aug 2021

*Provide client support services in a timely, accurately, and professional manner *Maintain existing client base and generate potential leads *Obtain client feedback and recommend service improvements *Work closely with Managers to strengthen client relationships *Develop innovative approaches to improve client service efficiency *Assist less experienced staffs in their job responsibilities *Maintain a database of client service and communication documents *Maintaining up to date client accounts *Working in a team to develop most appropriate solutions for better clients satisfaction

Client Service Representative

• May 2017 - Oct 2018

*Giving customer information about products and services, take orders, and process returns *Helping customers with complaints and questions *Maintaining a positive, empathetic, and professional attitude toward customers at all times *Communicating with customers through various channels *Processing orders, forms, applications, and requests *Ensure customer satisfaction and provide professional customer support *Giving customer information about products and services, take orders, and process returns *Helping customers with complaints and questions *Maintaining a positive, empathetic, and professional attitude toward customers at all times *Communicating with customers through various channels *Processing orders, forms, applications, and requests *Ensure customer satisfaction and provide professional customer support

Sales Assistant

• May 2015 - Sep 2015

*Making sales presentations to prospective customers *Meeting and exceeding sales goals *Helping to set pricing *Keeping accurate customers records *Maintaining and growing relationship with existing customers *Strive to improve customer satisfaction through excellent customer service *Identify and respond to client needs *Meet with customers to determine their specific needs and wants, making suggestions *Making sales presentations to prospective customers *Meeting and exceeding sales goals *Helping to set pricing *Keeping accurate customers records *Maintaining and growing relationship with existing customers *Strive to improve customer satisfaction through excellent customer service *Identify and respond to client needs *Meet with customers to determine their specific needs and wants, making suggestions