Experience

Matbao BPO

• Vietnam
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service

  • Jul 2021 - Present

  🪴 Reach 99% chat response rate, rate of 4.9 stars, increase customer satisfaction and experience - Consulting on promotions and discounts. Answer customer complaints and questions on e-commerce platforms - Skin consultation, cosmetic and pharmaceutical products suitable for skin conditions from brands La Roche Posay, Eucerin, SVR, Ceptaphil, Paula's Choice,... Understanding customer needs, making upsell, cross-sell to increase revenue for the company. 🪴 Reach 99% chat response rate, rate of 4.9 stars, increase customer satisfaction and experience - Consulting on promotions and discounts. Answer customer complaints and questions on e-commerce platforms - Skin consultation, cosmetic and pharmaceutical products suitable for skin conditions from brands La Roche Posay, Eucerin, SVR, Ceptaphil, Paula's Choice,... Understanding customer needs, making upsell, cross-sell to increase revenue for the company.



VEA English Center

• Sales Consultant

  • May 2019 - Apr 2021

  🌟 Double the revenue of new students: from 150,000,000 VND/month to 301,000,000 VND/month 🌟 The number of new customers doubled: from 25 to 53 students in a month CONSULTATION AND ENROLLMENT - Search, build & develop potential customers - Acknowledge and understand the needs of students, consult the appropriate training programs - Take care of and follow up on customer information to convince the placement test and enrollment to ensure the target MANAGEMENT AND CARE OF STUDENTS - Follow student learning progress and perform student care services - Contact with parents about student's learning, attendance, and discipline - Recording, handling, and reporting incidents related to students/parents - Update class opening file, contact parents/students to re-enroll, ensure progress, and meet sales target EVENT AND MARKETING DEPARTMENT COOPERATION - Planning: Planning and implement marketing, promotion, and advertising programs to reach potential customers - Inform students and parents about extracurricular programs, and workshop to attract new students and take care of current students - Consulting skills: taking advantage of listening and understanding skills to sell, upsell, and cross-sell into consulting work, thereby increasing the revenue of new students, helping the center develop - Analyze, synthesize revenue sources and potential customers to strategize to achieve revenue targets. Show less



TIKI

• Vietnam
• Internet Publishing
• 700 & Above Employee

• Order Processing Staff

  • 2016 - 2016

  Import goods • Receive goods from suppliers, sellers • Check about: product quantity, pictures, expiry date • Be responsible for the goods received until handing over Pick up • Get a list of ordered products • Go to the right shelf and get the right product as ordered • Check product quality before packing Packing • Receive products from Picker • Estimate the right type of box • Packed into orders, stamped shipping. • Be responsible for the closed product until the product reaches the customer. Show less