Training Manager

• Jun 2023 - Present

Training Manager

• Oct 2014 - Present

Working as a Training Manager for US Client - Credit One Bank (Collections), conducting training, leadership development, TNAs, LMS and handled variety of tasks to enhance our client relationship. Also conducting multiple employee connect & individual growth development programs weekly in the organization. I'm also taking a lead in developing support and operational staff leadership quality for business excellence and process growth. Worked in multiple segments like customer service, retention, escalations, litigation, fraud claim, technical support for the same organization. Also organizing weekly events along with festival events to increase employee engagement and connection. Show less

Senior CCO

• Mar 2013 - Sep 2014

Worked as a Senior Technical Support for an international client. Also worked with Senior Directors to evaluate and improve strategy and overall financial efforts for the organization's growth. Worked as a Senior Technical Support for an international client. Also worked with Senior Directors to evaluate and improve strategy and overall financial efforts for the organization's growth.