Information Communication Technology Assistant

• Jun 2022 - Present

• Prepare, install, and configure users' devices: laptops, desktops, printers, scanners, etc. • Maintain an up-to-date inventory of ICT hardware and software. • Provide effective and timely day-to-day ICT support to staff. • Perform routine maintenance of hardware, software, and the system where needed and work with service providers for service and repairs. • Deliver training to users on different systems and technologies. • Monitor and troubleshoot internet connectivity and ensure timely resolutions in case of downtime. • Manage and maintain the office network to ensure it is running consistently and efficiently and resolve issues promptly when they arise. • Provide technical input on ICT requisition purchase and maintenance • Administer and maintenance of IP PBX hardware and phones Show less