Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Principal Customer Success Manager

  • Sep 2023 - Present

  Singapore

• Senior Customer Success Manager - Strategic Enterprise Accounts

  • Feb 2021 - Sep 2023

  Singapore Achieved highest NRR within the company at 175% for 2020 and 164% for 2021 Awarded Sales Company Builder Award FY 2020 Presidents Club FY 2021 Presidents Club FY 2022 Nolan Ryan award for longest time without losing any revenue - Q1 2022 Guided customers along their journey to get the most out of their investment in Workato by advising them through the onboarding, implementation, Go-Live, alignment, renewal, and expansion phases of the customer lifecycle . Responsible… Show more Achieved highest NRR within the company at 175% for 2020 and 164% for 2021 Awarded Sales Company Builder Award FY 2020 Presidents Club FY 2021 Presidents Club FY 2022 Nolan Ryan award for longest time without losing any revenue - Q1 2022 Guided customers along their journey to get the most out of their investment in Workato by advising them through the onboarding, implementation, Go-Live, alignment, renewal, and expansion phases of the customer lifecycle . Responsible for growing NRR. Serve as a trusted advisor to our largest enterprise clients in the region with a focus on expanding Workato platform usage across the board First international hire in APAC. Assisted in setting up Customer success practice for APAC - hired and scaled pre-sales, post sales technical architects and CS team . Scaled from 2 people team to 15 people team . Grew retained revenue from 1M$ to 5M$ Currently building our Enterprise Customer success practice for global F500 clients

• Customer Success Manager - ASEAN and ANZ

  • Feb 2019 - Feb 2021

  Singapore A single platform to automate work across your organization. Named a Leader by both Forrester and Gartner, Workato is the only company that provides an easy, self-service way to integrate cloud and on-premise applications for all types of businesses — SMBs to Fortune 500 companies. About 20,000+ customers see the value of connecting cloud and on-prem apps with Workato - and 77% of our customers go live with their first integration within a week. At Workato, I manage company-wide… Show more A single platform to automate work across your organization. Named a Leader by both Forrester and Gartner, Workato is the only company that provides an easy, self-service way to integrate cloud and on-premise applications for all types of businesses — SMBs to Fortune 500 companies. About 20,000+ customers see the value of connecting cloud and on-prem apps with Workato - and 77% of our customers go live with their first integration within a week. At Workato, I manage company-wide implementations of the Workato integration platform through partners and direct customers ensuring a high level of adoption. I act as a strategic account manager for our enterprise customers - drive renewals, upsells and mitigate churn.



AEON Learning

• India
• E-Learning Providers
• 1 - 100 Employee

• Consultant - B2B Sales and Channel Partner Management

  • Jun 2018 - Sep 2018

  Bengaluru Area, India Short term full time consulting engagement . Led the channel management team restructuring by creating new operational process & functional frameworks to ensure clarity of outcomes for franchisee success. Built AEON's B2B sales from ground up. Set up AEON's B2B sales process and lead generation process.



Zenoti

• United States
• Software Development
• 700 & Above Employee

• Business Consultant

  • May 2017 - May 2018

  Hyderabad Area, India Worked with leadership team to grow Zenoti’s business & execute on key priorities. Worked on cross functional high impact projects in sales strategy and customer success. Piloted the customer success function in India and USA. Managed 20+ named enterprise accounts and grew adoption.



NI (National Instruments)

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• Sales Consultant

  • Jul 2014 - Mar 2016

  Bangalore Sales Management: Responsible for consultative selling & sales management with annual revenue quota of $2M - Successfully grew territory from $1.2 million to $3 million in 2 years, achieving fastest growth in India through expansion of partner and distributer network, prospecting and key account management - Youngest Recipient of Sales Excellence –Gold Award for exceeding quota in 4 consecutive quarters - Developed & nurtured SMB accounts to generate more than 200k annual revenue with… Show more Sales Management: Responsible for consultative selling & sales management with annual revenue quota of $2M - Successfully grew territory from $1.2 million to $3 million in 2 years, achieving fastest growth in India through expansion of partner and distributer network, prospecting and key account management - Youngest Recipient of Sales Excellence –Gold Award for exceeding quota in 4 consecutive quarters - Developed & nurtured SMB accounts to generate more than 200k annual revenue with 40% YoY growth Partner Management: Responsible for adding partners and value-added sellers within the territory. - Achieved 20% growth in partner revenue by establishing partnerships with 3 new companies

• Applications Engineer- Engineering Leadership Program

  • Jul 2013 - Jul 2014

  Bangalore Responsible for building Proof of Concepts and Demos to validate the functionality of NI products Provide customer training to build successful solutions Provided Pre and Post sale technical support to customers across India and Middle East Drove customer support improvement projects to ensure that SLA’s within India are met Acted as customer advocate within National Instruments to develop technical solutions to user issues