Experience

CloudScale

• United States
• Software Development
• 1 - 100 Employee

• Chief Experience Officer

  • May 2020 - 3 years 8 months

  United States • Crafted and executed tailored experience strategies for diverse clients, encompassing UX, UI, customer service, and employee engagement, ensuring a seamless and positive experience for all stakeholders. • Led multidisciplinary teams of UX designers, researchers, and client success specialists across various projects, fostering a culture of innovation, collaboration, and continuous improvement. • Built and maintained strong relationships with key client stakeholders, aligning experience… Show more • Crafted and executed tailored experience strategies for diverse clients, encompassing UX, UI, customer service, and employee engagement, ensuring a seamless and positive experience for all stakeholders. • Led multidisciplinary teams of UX designers, researchers, and client success specialists across various projects, fostering a culture of innovation, collaboration, and continuous improvement. • Built and maintained strong relationships with key client stakeholders, aligning experience initiatives with their specific business goals and objectives. • Leveraged data-driven insights and user feedback to identify areas of improvement for clients, driving informed decisions and shaping product roadmaps to enhance user satisfaction and engagement. • Championed the integration of cutting-edge technologies, such as AI, ChatGPT, and automation, to elevate client user experiences and drive competitive advantage. • Developed and executed customized employee experience strategies for clients, fostering supportive work environments and ensuring teams had the necessary tools and resources to excel in their roles. • Promoted a customer-centric mindset across client organizations, aligning all departments to prioritize user needs and expectations in their decision-making processes. • Oversaw the creation of user personas, journey maps, and empathy maps for clients, enabling a deep understanding of target audiences and facilitating the design of tailored experiences. • Established key performance indicators (KPIs) and success metrics for client projects, monitoring and evaluating the impact of experience initiatives on user satisfaction, customer retention, and business growth. • Advocated for inclusive design principles and practices within client organizations, ensuring products and services catered to diverse user needs and fostering a culture of accessibility and inclusion. Show less



MetaSpark

• United States
• Software Development
• 1 - 100 Employee

• CXO & Co-Founder

  • Jan 2020 - 4 years

  Greater New York City Area