Key Account Manager

• Jan 2022 - Present

Businesses across Canada looking to improve their solid waste programs look to Recycle-Smart to make changes and management in costing, operations, diversion and technology. Working as an Account Manager, I am a key point of contact between the client and their service providers. Starting with garbage, co-mingled recycling, organics, and cardboard waste streams, my connections branch to electronics, batteries, soft plastics, and anything in between!

Account Manager

• Nov 2020 - Jan 2022

Account Manager

• Jul 2017 - Oct 2019

- Tasked with overseeing the day-to-day financial and operational account management of 400+ commercial waste collection accounts in the Vancouver / North Shore territories across four waste streams.- Drove on-target revenue growth and retention numbers for a portfolio valued at over $600K per month. - Oversaw new and existing contract procurement for all commercial accounts, inclusive of amendments and special scenarios. Managed and approved changes to each existing contract. - Personally maintained an active and progressive approach to finding new ways to complete all functions of the job, leading to higher efficiency for me, my department, and district. - Adhered and practiced each of the five core values of the company: Safety, Integrity, Customer Service, to be a Great Place to Work, and to be the Premier Waste Collection Company in North America - Helped develop strategy and process analysis to multiple systems in the district, improving sales function, operational targets, and individual workload.

Account Executive

• Jul 2015 - Oct 2016

• Employed as Mainfreight’s first Account Executive in Vancouver, tasked with developing business within the Western Canadian territory. • Responsible for identifying and building key partners according to various indicators, strengths, and opportunities. • Given full empowerment to qualify, prospect, meet, and support any client within the territory. This requires an entrepreneurial attitude, and attention to complex pipeline and client relationship management systems. • Employed as Mainfreight’s first Account Executive in Vancouver, tasked with developing business within the Western Canadian territory. • Responsible for identifying and building key partners according to various indicators, strengths, and opportunities. • Given full empowerment to qualify, prospect, meet, and support any client within the territory. This requires an entrepreneurial attitude, and attention to complex pipeline and client relationship management systems.

Key Accounts Sales Manager

• Nov 2011 - Jun 2014

• Led a team of 4 employees with 150 combined accounts in 40 countries.• Managed KPI’s for all accounts and account reps. • Built sales sequences, redefined global sales channels, and established a seasonal booking schedule.• Supported HR, training, and office management.• Facilitated company branding and positioning at annual industry trade shows. • Managed and verified A/R collection, entries, and disputes.

Sales Representative

• Mar 2010 - Nov 2011

• Contacted wholesale and distribution account members via cold calling. • Responsible for departmentalizing sales, marketing, manufacturing, and shipping programs. • Balanced inventory to sales flow. Communicated with manufacturing to influence product mix. • Established business as an international exporter under Export Development Canada.

Assistant - International Client Services - 2010 Paralympic Games

• Mar 2010 - Mar 2010

• Facilitated the scheduling and organization for Paralympic Partner representatives and T1 Sponsorship Executives during their stay in Vancouver and Whistler. • Facilitated the scheduling and organization for Paralympic Partner representatives and T1 Sponsorship Executives during their stay in Vancouver and Whistler.

Supervisor - Visitor Services Program - 2010 Olympic Games

• Dec 2009 - Feb 2010

• Managed the daily operation, volunteer workforce, and scheduling / support for the games-time Visitor Services Program in Whistler Village. • 6 information kiosks throughout the municipality helped guide and support an influx of 1.25 million visitors during the Olympic Games. • Managed the daily operation, volunteer workforce, and scheduling / support for the games-time Visitor Services Program in Whistler Village. • 6 information kiosks throughout the municipality helped guide and support an influx of 1.25 million visitors during the Olympic Games.