Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Implementation Analyst

  • Apr 2021 - Present

  o Executes the setup of carrier integrations on the Ease platform o Proactively converts a broker book of business with partner carriers to an integrated enrollment process o Coordinates and solves technical data communication and integration issues o Troubleshoots technical issues related to data integration and flow o Analyzes customer data specifications and provides proactive solution analysis o Creates documentation for future reference, training and support… Show more o Executes the setup of carrier integrations on the Ease platform o Proactively converts a broker book of business with partner carriers to an integrated enrollment process o Coordinates and solves technical data communication and integration issues o Troubleshoots technical issues related to data integration and flow o Analyzes customer data specifications and provides proactive solution analysis o Creates documentation for future reference, training and support purposes o Provides customers and internal teams with support on technical integration issues Show less o Executes the setup of carrier integrations on the Ease platform o Proactively converts a broker book of business with partner carriers to an integrated enrollment process o Coordinates and solves technical data communication and integration issues o Troubleshoots technical issues related to data integration and flow o Analyzes customer data specifications and provides proactive solution analysis o Creates documentation for future reference, training and support… Show more o Executes the setup of carrier integrations on the Ease platform o Proactively converts a broker book of business with partner carriers to an integrated enrollment process o Coordinates and solves technical data communication and integration issues o Troubleshoots technical issues related to data integration and flow o Analyzes customer data specifications and provides proactive solution analysis o Creates documentation for future reference, training and support purposes o Provides customers and internal teams with support on technical integration issues Show less



Signature Performance, Inc.

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Business Analyst

  • Sep 2020 - Apr 2021

  o Part of the development team within a project management office utilizing an Agile Methodology and Scrum framework o Wrote and executed test cases o Created bug tickets to identify and solve problems o Learned new programs and technologies in order to execute tasks effectively o Helped implement a new claims processing system to process CHAMPVA claims

• Claims Processor

  • May 2017 - Sep 2020

  • Claims Processor o Contracted through the United States Department of Veterans Affairs (VA) o Appropriately handles sensitive and secure information o Consistently exceeds quality and productivity standards on a monthly basis o Researches and evaluates accounts for proper adjudication o Performs electronic claims editing and submits claims validation to the Veterans Administration Central Business Office for payment processing o Utilizes VA's contracts to evaluate accuracy… Show more • Claims Processor o Contracted through the United States Department of Veterans Affairs (VA) o Appropriately handles sensitive and secure information o Consistently exceeds quality and productivity standards on a monthly basis o Researches and evaluates accounts for proper adjudication o Performs electronic claims editing and submits claims validation to the Veterans Administration Central Business Office for payment processing o Utilizes VA's contracts to evaluate accuracy of payment and documents claims processing activity into VA systems o Maintains a working knowledge of applicable VA regulations as they relate to proper claims adjudication • Billing and Enrollment Specialist o Processed enrollments of active duty service members, retirees, and their families into the appropriate TRICARE plan for their needs o Assigned beneficiaries to primary care managers o Processed credit card payments, checks, and electronic funds transfers o Established automatic payments for recurring monthly dues



Scooter's Coffee

• Food & Beverages
• 700 & Above Employee

• Barista

  • Nov 2015 - Jan 2017

  • Barista o Generated revenue by offering multiple Scooter’s products and services o Prepared drinks and food items to the specifications requested by the customers o Ground coffee beans, prepared espresso shots, and steamed milk • Barista o Generated revenue by offering multiple Scooter’s products and services o Prepared drinks and food items to the specifications requested by the customers o Ground coffee beans, prepared espresso shots, and steamed milk



Nike

• United States
• Retail
• 700 & Above Employee

• Stockroom, Sales Floor

  • Nov 2013 - Jan 2017

  o Operated a digital POS system to restock merchandise sold on the sales floor o Received trucks, scanned new products into Nike system o Priced, security tagged, and organized shipment to stock in proper location o Performed stockroom audits to ensure product was available and organized o Drove sales by educating consumers on numerous Nike products and services o Used product knowledge and enthusiasm to deliver quality customer service o Participated in “Access to Sport”… Show more o Operated a digital POS system to restock merchandise sold on the sales floor o Received trucks, scanned new products into Nike system o Priced, security tagged, and organized shipment to stock in proper location o Performed stockroom audits to ensure product was available and organized o Drove sales by educating consumers on numerous Nike products and services o Used product knowledge and enthusiasm to deliver quality customer service o Participated in “Access to Sport” community program to encourage sports and physical activity at local elementary schools • Voted store MVP in April 2016 Show less o Operated a digital POS system to restock merchandise sold on the sales floor o Received trucks, scanned new products into Nike system o Priced, security tagged, and organized shipment to stock in proper location o Performed stockroom audits to ensure product was available and organized o Drove sales by educating consumers on numerous Nike products and services o Used product knowledge and enthusiasm to deliver quality customer service o Participated in “Access to Sport”… Show more o Operated a digital POS system to restock merchandise sold on the sales floor o Received trucks, scanned new products into Nike system o Priced, security tagged, and organized shipment to stock in proper location o Performed stockroom audits to ensure product was available and organized o Drove sales by educating consumers on numerous Nike products and services o Used product knowledge and enthusiasm to deliver quality customer service o Participated in “Access to Sport” community program to encourage sports and physical activity at local elementary schools • Voted store MVP in April 2016 Show less



Canoyer Country Greenhouse Inc

• United States
• Farming

• General Laborer

  • Feb 2011 - Oct 2013

  o Maintained a knowledge of plant names and growth habits in order to properly provide guidance to consumers o Kept facility grounds orderly by watering, mowing, weeding, and edging o Loaded trucks with a variety of landscaping products using a skid-steer o Operated a forklift to unload pallets of product from shipment trucks o Delivered product to homes and businesses o Performed miscellaneous manual labor tasks o Maintained a knowledge of plant names and growth habits in order to properly provide guidance to consumers o Kept facility grounds orderly by watering, mowing, weeding, and edging o Loaded trucks with a variety of landscaping products using a skid-steer o Operated a forklift to unload pallets of product from shipment trucks o Delivered product to homes and businesses o Performed miscellaneous manual labor tasks