Nicole Pennycook

Customer Experience Lead at Disruptive LIVE
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Contact Information
us****@****om
(386) 825-5501
Location
Portsmouth, United Kingdom, GB
Languages
  • German -

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Bio

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Experience

    • United Kingdom
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Customer Experience Lead
      • Dec 2020 - Present

    • Head Of Marketing
      • Jan 2019 - Dec 2020

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head Of Marketing
      • Jul 2019 - Dec 2020

    • Events and Marketing Coordinator
      • Jan 2019 - Jul 2019

    • Senior Account Executive
      • Mar 2018 - Oct 2018

      • Producing B2B marketing campaigns across a number of clients to generate new business opportunities and sales, including email campaigns, telemarketing, direct mail, ABM and social media • Managing client relationships and ensuring needs and deadlines were met, with regular calls and meetings• Reporting on each of the client’s campaigns to present a campaign to date view of performance• Utilising the internal CRM system to manage, segment and optimise data for campaigns • Briefing the creative team on content and artwork tasks• Managing budgets for digital campaigns on both Facebook and LinkedIn• Performing general administration tasks as required

    • United Kingdom
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Marketing Executive
      • Jul 2017 - Jan 2018

      • Assisting with all aspects of Partner Marketing and providing the correct support• Owning the marketing automation platform, MarketNow • Attending events and tradeshows where necessary to represent Datto• General administration across the department

    • United Kingdom
    • Computer Networking Products
    • 100 - 200 Employee
    • Marketing Executive
      • Jul 2015 - Jul 2017

      • Arranging corporate events, from planning, venue finding, managing event registrations and on the day event management • Assiting in the organisation of Industry tradeshows including Infosec and IP EXPO• Assisting in the creation of campaigns to and through partners• Implementing email campaigns using Marketo automation software and providing training to the team• Usage of the CRM tool, Netsuite• General administration across the department

    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Music Graduate Associate
      • Jan 2015 - Jun 2015

      In this role I am working on a number of projects supporting the music department. This includes:• Assistant Producer - SMILEfest 2015• Overseeing the organisation and marketing/PR campaign of the annual University festival SMILEfest• Creating a press-pack sent out to artists in the calibre of Peace, Wolf Alice, Circa Waves and Ghostpoet to book a headline act for the SMILEfest• Copy writing onto documents and websites• Providing support across the full music department for both students and staff• Co-managing the student music network (Solent Music) and updating the project's online channels including a Wordpress site, Facebook and Twitter social media pages• Delegating tasks to other staff and student volunteers• Creating and editing posters, website banners and booklets for promotional activities• Giving regular presentations to students and staff to advertise the role of the music department and promote the work the students produce

    • Artist Liaison Freelancer
      • Jul 2013 - Sep 2014

      I begun in this position as a volunteer Artist Liaison assistant at Camp Bestival and Bestival in 2013. I returned in a paid position at Bestival in 2014 assigned to my own stage. My roles and responsibilites included, but were not limited to:• Providing support to artists and tour managers• Ensuring riders and dressing rooms were suitable and met the individual requirements • Arranging artist transport around the sites • Ensuring artists are present at the correct times prior to and after performances• Liaising with colleagues via radio communications when required to relay messages or artists enquiriesThe role was fast paced and required the ability to successfully juggle jobs and prioritise projects in order for the role to be completed successfully.

    • Work experience - Marketing
      • Jun 2014 - Aug 2014

      At Express FM I assisted the team with their website and social media (Facebook and Twitter), suggesting ways to increase their audience reach to a larger scale.

    • Office help
      • Aug 2013 - Nov 2013

      At Advance Promotions, I am helping out in the Southampton based office. This includes updating databases to help aid their clients needs and specifying their marketing areas.

Education

  • Southampton Solent University
    Bachelor of Arts (BA), Music Promotion
    2011 - 2014
  • South Downs College
    A Levels, Music, Music Technology and Media Studies
    2008 - 2010

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