Experience

County of San Bernardino Children and Family Services Adoptions Services

• Government Relations
• 1 - 100 Employee

• Social Service Practitioner

  • Jun 2019 - Present

  San Bernardino, CA Makes on-site inspections/visits in cases of physical or emotional welfare. Analyzes and assesses client needs for services. Makes risk and diagnostic assessments. Develops individualized treatment plans and programs. Conducts risk and diagnostic assessment of bio-psycho-social conditions. Evaluates client's social functioning as well as family/group dynamics. Determines abuse, isolation, abandonment, past or present physical abuse, sexual abuse, emotional abuse, neglect, domestic… Show more Makes on-site inspections/visits in cases of physical or emotional welfare. Analyzes and assesses client needs for services. Makes risk and diagnostic assessments. Develops individualized treatment plans and programs. Conducts risk and diagnostic assessment of bio-psycho-social conditions. Evaluates client's social functioning as well as family/group dynamics. Determines abuse, isolation, abandonment, past or present physical abuse, sexual abuse, emotional abuse, neglect, domestic violence, suicidal ideation/intent, medical/mental impairment, attachment issues, social functioning, and cultural and/or socioeconomic factors. Formal assessments include but are not limited to appraisal of baseline, depression, interaction and risk, behavior, growth and development. Develops and maintains a trusting, professional relationship with clients, provides in-depth counseling and case management services as needed to assist clients in improving social functioning which may include advocacy, educating, referral, counseling, mediation and crisis intervention and stabilization. Collaborates and coordinates provision of services for clients with treatment, care, transition or service plans. Interfaces with other providers, family and support groups to provide optimal care. Makes appointments, provides transportation and fills out referrals. Initiates intake with community resources such as housing, counseling, substance abuse and medical and/or mental health needs, legal services and emergency food. Provides emergency response and crisis intervention and take actions to minimize risk for clients. Uses counseling skills to assess and diffuse situations and achieve client/family stabilization. Show less



Riverside Community Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Social Work Intern

  • Jul 2018 - Apr 2019

  United States The Medical Social Worker provides professional level psychosocial assessment and social work services to patients and families. Develops appropriate treatment programs for patients and families to address the emotional aspects of an acute illness. Participate in hospital committees. Provides consultation to staff. Maintains a good working relationship with nursing, medical and other related as required.



Fred Jefferson Memorial Foster

• United States
• Education Administration Programs
• 1 - 100 Employee

• Social Work Intern

  • Sep 2017 - Apr 2018

  Moreno Valley, California Assessing the needs of child(ren) and ensuring that the appropriate range of clinical and concrete services are accessed, as needed, for each child; Provide support services to foster families, including home visits, consultation and counseling, crisis intervention, referral and coordination of community services; Conducts studies, including home visits, on prospective foster families to assess their potential suitability as adoptive parents, and assists foster parents in managing the… Show more Assessing the needs of child(ren) and ensuring that the appropriate range of clinical and concrete services are accessed, as needed, for each child; Provide support services to foster families, including home visits, consultation and counseling, crisis intervention, referral and coordination of community services; Conducts studies, including home visits, on prospective foster families to assess their potential suitability as adoptive parents, and assists foster parents in managing the children placed in their homes. • Participate as a team member in Agency case review meetings. Show less



County of San Bernardino

• Social Worker

  • Mar 2017 - Mar 2018

  Victorville, CA Identify people who need help. Assess clients’ needs, situations, strengths, and support networks to determine their goals. Develop plans to improve their clients’ well-being. Help clients adjust to changes and challenges in their lives, such as illness, divorce, or unemployment. Research and refer clients to community resources, such as food stamps, child care, and health care. Help clients work with government agencies to apply for and receive benefits such as Medicare. Respond to crisis… Show more Identify people who need help. Assess clients’ needs, situations, strengths, and support networks to determine their goals. Develop plans to improve their clients’ well-being. Help clients adjust to changes and challenges in their lives, such as illness, divorce, or unemployment. Research and refer clients to community resources, such as food stamps, child care, and health care. Help clients work with government agencies to apply for and receive benefits such as Medicare. Respond to crisis situations such as child abuse. Advocate for and help clients get resources that would improve their well-being. Follow up with clients to ensure that their situations have improved. Evaluate services provided to ensure that they are effective. Show less



Southern California Edison (SCE)

• United States
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • 2014 - Mar 2017

  Evaluates and resolves customer inquiries, issues, and requests pertaining to applications, rates, programs, billing, and services. Use excellent communication skills when providing assistant to customer, peers, and management. Receives and balance money. Perform well under pressure and high call load, and work in both a team environment or independently while adjusting to various personalities. Research, analyze, and resolve customer issues, inquiries, requests and concerns… Show more Evaluates and resolves customer inquiries, issues, and requests pertaining to applications, rates, programs, billing, and services. Use excellent communication skills when providing assistant to customer, peers, and management. Receives and balance money. Perform well under pressure and high call load, and work in both a team environment or independently while adjusting to various personalities. Research, analyze, and resolve customer issues, inquiries, requests and concerns using CWO, Fetch, and other customer management systems. Makes recommendations on services regarding company policies, procedures, rates, and programs. Multiple task management while simultaneously achieving deadlines. Within established guidelines negotiates with customers in matters pertaining to their accounts, such as payment schedules. Provide education of Company policies, procedures, rates, and rules. General knowledge of customer programs. Show less



Self Employed

• United States
• 700 & Above Employee

• Manager - Supervised Child Visitation

  • 2012 - 2016

  Long Beach Performed all bookkeeping and reconciliation functions Applied strong ethics, leadership, interpersonal skills, communication, and the ability to effectively manage Stressful scenarios while engaging with clients and their children. Maintained the continuous activity of learning and to stay on top of changes in Family Law and Best Practices Balanced general ledger accounts and tracked monthly expenditures and revenues Tracked operating gains and losses Logged payables and… Show more Performed all bookkeeping and reconciliation functions Applied strong ethics, leadership, interpersonal skills, communication, and the ability to effectively manage Stressful scenarios while engaging with clients and their children. Maintained the continuous activity of learning and to stay on top of changes in Family Law and Best Practices Balanced general ledger accounts and tracked monthly expenditures and revenues Tracked operating gains and losses Logged payables and receipts and performed payroll functions Maintained historical records to comply with regulatory requirements New business marketing planning and implementation Client retention promotions and marketing strategies Client satisfaction surveys for benchmark measurements Show less



Roto-Rooter Plumbing and Drain Service

• United States
• Facilities Services
• 700 & Above Employee

• Customer Service Representative

  • Dec 2012 - Apr 2014

  Orange County, California Area Evaluates and resolves customer inquiries, issues, and requests pertaining to applications, rates, programs, billing, and services. Uses automated and manual methods to perform various customer service transactions Research, analyze, and resolve customer issues, inquiries, requests and concerns using JaRay and other customer management systems. Provide education for customer on company policies and services Use best judgment to efficiently resolve, after review, customer problems… Show more Evaluates and resolves customer inquiries, issues, and requests pertaining to applications, rates, programs, billing, and services. Uses automated and manual methods to perform various customer service transactions Research, analyze, and resolve customer issues, inquiries, requests and concerns using JaRay and other customer management systems. Provide education for customer on company policies and services Use best judgment to efficiently resolve, after review, customer problems resulting in positive customer satisfaction Dispatch technician using Network Fleet in a manner that is time effective and appropriate for employee skill set. Provide recommendations and advice on services regarding company policies, procedures and programs to both peers and customer. Perform well under pressure and high call load, and work in both a team environment or independently Frequent interaction with internal and external departments as needed to resolve customer issues or inquiries Complex and sensitive information handled with extreme care and cognizance of data management and confidentiality protocol Multiple task management achieved with simultaneous deadlines Use excellent communication skills while interacting with peers, customers and management levels while adjusting to the varying personality types Show less



South Coast Plaza

• United States
• Real Estate
• 1 - 100 Employee

• Concierge Service Specialist

  • 2012 - 2013

  costa mesa Worked with the customers of the plaza and helped navigate them to their desired destinations Managed Service Stations throughout the location Resolved problems and offered additional services to ensure the highest levels of customer satisfaction



Southern California Edison (SCE)

• United States
• Utilities
• 700 & Above Employee

• Meter Reader

  • 2011 - 2012

  Worked/Read the meters in various areas of Orange County Efficiently completed all reads daily and always ahead of schedule Excelled at time management and balancing the assignment of my daily duties Followed Edison safety protocols and safe work practices.



C&C Market Research, Inc.

• United States
• Market Research
• 100 - 200 Employee

• Market Supervisor

  • 2010 - 2011

  Efficiently managed the data analysis of our company’s clients I managed the company’s top team of marketing agents and led them to the consistent completion of all tasks and goals given to us. I facilitated orientations and training for new employees, and managed payroll, and upheld company guidelines and procedures Supervised and trained staff of eight employees Prepared employee evaluations and performed employee disciplinary functions with staff when required Conducted new… Show more Efficiently managed the data analysis of our company’s clients I managed the company’s top team of marketing agents and led them to the consistent completion of all tasks and goals given to us. I facilitated orientations and training for new employees, and managed payroll, and upheld company guidelines and procedures Supervised and trained staff of eight employees Prepared employee evaluations and performed employee disciplinary functions with staff when required Conducted new employee interviews for hiring Project management (including PowerPoint presentations) Resource coordination for cross-training staff Weekly reporting and meeting with senior management Cross-departmental communication and team building Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Earned a reputation for maintaining a positive attitude and producing high-quality work. Show less



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Package Handler

  • 2006 - 2009

  Managed the package distribution tasks assigned to me Reviewed all packages in my department for quality assurance and customer satisfaction Loaded trucks for our route drivers Trained New Hires when required