HSN Murthy
Sr. Manager - Customer Support at EPSON INDIA PVT LTD.- Claim this Profile
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Bio
Balasubramanian V
HSN Murthy is highly analytical & follows procsses in his work. A soft spoken person but is very firm while making a point. A nice collegue to work with.
Srini Nageshwar
HSN was with TVS Electronics who was our distributor in India for Iomega products. He came to Germany (Iomega's then European Headquarters) for training and spent almost 4 months there. He was extremely disciplined and very dependable. He got on with the people very well and everybody was willing to help him in fact they went out of their way. Many of these relationships have endured even after HSN's return to India. Subsequently I became a Board member of TVS Electronics and had continued contact with HSN. TVS E was sorry to see him leave for Epson a competitor.
Balasubramanian V
HSN Murthy is highly analytical & follows procsses in his work. A soft spoken person but is very firm while making a point. A nice collegue to work with.
Srini Nageshwar
HSN was with TVS Electronics who was our distributor in India for Iomega products. He came to Germany (Iomega's then European Headquarters) for training and spent almost 4 months there. He was extremely disciplined and very dependable. He got on with the people very well and everybody was willing to help him in fact they went out of their way. Many of these relationships have endured even after HSN's return to India. Subsequently I became a Board member of TVS Electronics and had continued contact with HSN. TVS E was sorry to see him leave for Epson a competitor.
Balasubramanian V
HSN Murthy is highly analytical & follows procsses in his work. A soft spoken person but is very firm while making a point. A nice collegue to work with.
Srini Nageshwar
HSN was with TVS Electronics who was our distributor in India for Iomega products. He came to Germany (Iomega's then European Headquarters) for training and spent almost 4 months there. He was extremely disciplined and very dependable. He got on with the people very well and everybody was willing to help him in fact they went out of their way. Many of these relationships have endured even after HSN's return to India. Subsequently I became a Board member of TVS Electronics and had continued contact with HSN. TVS E was sorry to see him leave for Epson a competitor.
Balasubramanian V
HSN Murthy is highly analytical & follows procsses in his work. A soft spoken person but is very firm while making a point. A nice collegue to work with.
Srini Nageshwar
HSN was with TVS Electronics who was our distributor in India for Iomega products. He came to Germany (Iomega's then European Headquarters) for training and spent almost 4 months there. He was extremely disciplined and very dependable. He got on with the people very well and everybody was willing to help him in fact they went out of their way. Many of these relationships have endured even after HSN's return to India. Subsequently I became a Board member of TVS Electronics and had continued contact with HSN. TVS E was sorry to see him leave for Epson a competitor.
Experience
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EPSON INDIA PVT LTD.
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India
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Computer Hardware Manufacturing
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300 - 400 Employee
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Sr. Manager - Customer Support
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Jul 2015 - Present
1. Managing Indian operations Call Centre. 2. Setup e-learning platform for Pan India Authorized Service Centre Network. 3. Authorized Service Centre Network Management - Network expansion / Renewal / Performance tracking. 4. Responsible for Compliances for India, Sri Lanka, Bangladesh and Nepal for Safety Standard & E-Waste Management. 5. Internal Audit member for Process Level Control (PLC) on finical reporting. 1. Managing Indian operations Call Centre. 2. Setup e-learning platform for Pan India Authorized Service Centre Network. 3. Authorized Service Centre Network Management - Network expansion / Renewal / Performance tracking. 4. Responsible for Compliances for India, Sri Lanka, Bangladesh and Nepal for Safety Standard & E-Waste Management. 5. Internal Audit member for Process Level Control (PLC) on finical reporting.
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Sr. Manager - Service Planning
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Apr 2012 - Present
1. In Charge of Singapore Regional Call Center operations - Out sourced at Manila - Philippines. 2. E- Learning program implementation for internal staff and Channel partners staff. 3. Knowledgebase creation and maintenance. 4. Service cost simulation for Extended Warranty price recommendation. 5. Pre-Launch product planning and tracking. 1. In Charge of Singapore Regional Call Center operations - Out sourced at Manila - Philippines. 2. E- Learning program implementation for internal staff and Channel partners staff. 3. Knowledgebase creation and maintenance. 4. Service cost simulation for Extended Warranty price recommendation. 5. Pre-Launch product planning and tracking.
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EPSON INDIA PVT LTD.
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India
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Computer Hardware Manufacturing
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300 - 400 Employee
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Sr. Manager - Parts Planning
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Apr 2010 - Mar 2012
Spares parts planning for SINGAPORE region for Warranty and Post Warranty support. Spares parts planning for SINGAPORE region for Warranty and Post Warranty support.
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Seiko Epson Corporation
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Japan
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Computer Hardware Manufacturing
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700 & Above Employee
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Manager Sales Management
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Apr 2003 - Aug 2010
Responsibilities:e-Commerce business development.Direct marketing activities SFA - Implementation. Channel Partner Management - Certification/ Communication and Incentive program implementation.Retail Partner Management - Policy formulation, appointment, and expansion of network.Database mining for customer & channel.SWOT analysis of new products.Select Achievements:Retail network expanded from nil to 200 across the country.Reduced Channel Incentive cycle from 60 days to 20 days.
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Sr. Executive - Customer support
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2000 - 2003
Responsibilities:• Expanded service network by appointment of Authorized Service Centre channels.• Monitored performance of channels.• Formulated & implemented new Service Initiatives like Service Pack of Extended Warranty, Service Meet and Reward for Excellence in Service.• Developed, implemented and monitored e-CRM as well as outsourced HelpdeskSelect Achievements:• Brought down Turn Around Time of service calls from 12 days to 5 days• Service network expanded from 30 service centers to 180 service centers and from 15 locations to 80 locations.
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TVS Electronics
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India
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Information Technology & Services
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700 & Above Employee
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Service Executive
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1994 - 2000
Responsibilities:Monitor & Manage Service setup for entire Karnataka.Expanded Service NetworkAchieved Service Revenue target (AMC+Spares).Product Specialist – Storage Products (Dec 1994 to Dec 1997)Responsibilities:Evaluation of the product with different OEM computer vendors.Provided training on the products to Sales and Service Channel.Received training from Iomega (world leader in storage devices) abroad for both product as well as Tele Tech Support.Technician - Repair Centre (Feb 1994 to Dec1994)Responsibilities included component level repair of Printers
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Apprentice Trainee
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1993 - 1994
Responsibilities:Worked under Electronic Choke Project for testing & quality control of the product - inline with ISI standards. Responsibilities:Worked under Electronic Choke Project for testing & quality control of the product - inline with ISI standards.
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Education
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1993 - 1994
Post Diploma In Computer Engineering
Post Diploma, Computer Engineering -
1989 - 1992
Diploma In Electronics and communication
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